BEUC launches Europe-wide complaint against Nintendo for premature obsolescence

[delete12345]

Following nearly 25,000 complaints from European consumers, BEUC and its members have submitted a complaint about Nintendo to the European Commission and national consumer protection authorities for systematic problems with the functionality of the Nintendo Switch console.

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Consumer complaints have been received across Europe, in France, Belgium, the Netherlands, Portugal, Italy, Norway, Slovakia, Slovenia and Greece. Consumers have expressed their dissatisfaction with a recurring technical problem with Nintendo Switch controllers, commonly referred to as "Joy-Con Drift". This causes the games' characters to move without touching the controller, making the console unusable.

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According to consumer testimonies, in 88% of cases, the game controllers broke within the first two years of use. On behalf of consumer groups in affected countries, BEUC has submitted a complaint to the European Commission and national consumer protection authorities for premature obsolescence and misleading omissions of key consumer information (on the basis of the EU's Unfair Commercial Practices Directive).

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BEUC launches Europe-wide complaint against Nintendo for premature obsolescence

Following nearly 25,000 complaints from European consumers, BEUC and its members have submitted a complaint about Nintendo to the European Commission and national consumer protection authorities for systematic problems with the functionality of the Nintendo Switch console.

www.beuc.eu

I didn't see any threads about this. Close if old.

 

[Spring-Loaded]

Good—that drift can occur after hardly any use and NoE had no free replacement path. Even then, sounds like people in places where they could send them in to be replaced for free would occasionally get joycons back that were already drifting, or started drifting shortly after

a huge, un-ignorable mess

 

[Arynio]

EU: Complaint submitted to European Commission on Joy-Con Drift News

https://www.beuc.eu/publications/beuc-pr-2021-002_beuc_launches_europe-wide_complaint_against_nintendo_for_premature_obsolescence.pdf

www.resetera.com

But yeah, fantastic news.

 

[boris_feinbrand]

Yep. The only way Nintendo will even consider improving this shit is if they're dragged kicking and screaming.