Do they have unique serial numbers or anything like that? I finally got a PS5 a few days ago and the controller is driving me insane, the left stick creaks very loudly when it's tilted in certain directions. The worst is that if you tilt it straight up and wiggle it back and forth it's not only loud but feels like it's catching on something, so walking forward and changing directions in a game like Ghost of Tsushima is just super annoying.
I'm wondering if I can buy a new one and return my annoying one. Is this OK to do? I'm hoping the word "fraud" in the OP is overkill, but I wanted to check. I've been told that if you return a controller and say it's defective that it gets sent back to the manufacturer, so you're not screwing anyone over, you're essentially shortcutting the warranty repair process. But if I am potentially screwing over either the store or someone else if it was going to be resold I'll just do it the "right" way and contact Sony.
Edit: several people have asked why I don't just return the controller.
I purchased the PS5 at Target and they will not do a return of just the controller. I would have to return the entire console and then wait until they get stock again to get a replacement, and the people at the store I talked to were unsure how it would as far as getting priority for new systems.
I could get a replacement from Sony since I'm under warranty, but from what I've heard I would be without a controller for quite awhile, like a few weeks, while waiting for the replacement. It'd be a huge bummer to not be able to play for that long after waiting a year to get the system, so if there's a way to get a controller immediately I'd much prefer that.
I'm wondering if I can buy a new one and return my annoying one. Is this OK to do? I'm hoping the word "fraud" in the OP is overkill, but I wanted to check. I've been told that if you return a controller and say it's defective that it gets sent back to the manufacturer, so you're not screwing anyone over, you're essentially shortcutting the warranty repair process. But if I am potentially screwing over either the store or someone else if it was going to be resold I'll just do it the "right" way and contact Sony.
Edit: several people have asked why I don't just return the controller.
I purchased the PS5 at Target and they will not do a return of just the controller. I would have to return the entire console and then wait until they get stock again to get a replacement, and the people at the store I talked to were unsure how it would as far as getting priority for new systems.
I could get a replacement from Sony since I'm under warranty, but from what I've heard I would be without a controller for quite awhile, like a few weeks, while waiting for the replacement. It'd be a huge bummer to not be able to play for that long after waiting a year to get the system, so if there's a way to get a controller immediately I'd much prefer that.
Last edited: