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Just had my steam account phished

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Deleted member 17990

Banned
Oct 27, 2017
7,461
Yes i'm a fucking idiot, I don't know what to fucking do I've already opened a steam support and I'm freaking out because I've just bought a bunch of tf2 keys (guess I can say goodbye to $60) and I have about $48 on my wallet

I'm literally just like contemplating suicide right now I'm just fucking so stupid


fuck my life honestly
 
Jobbs

Jobbs

Banned
Oct 25, 2017
5,639
Take a step back and identify the steps you need to take rationally. Ultimately it's not that big a deal and you'll likely be able to get it back. If you're actually contemplating suicide I highly recommend you seek professional help.
 
GranddadFreeman

GranddadFreeman

Member
May 18, 2018
588
LEson learned. You'll be fine and I'm sure you'll get your account back in order. Need to be more worried about your personal info. Just remember, websites will never ask for your password. If you get an email asking you to change anything, go to the website itself and do it, Never click links.

Edit: Suicide is an extreme reaction to losing some Steam bucks. From someone that was literally in a psych hold for suicide attempts, it ain't that serious.
 
Lashley

Lashley

<<Tag Here>>
Member
Oct 25, 2017
59,992
I'd seek professional help if you're considering suicide, honestly.
 

Deleted member 47092

User requested account closure
Banned
Aug 25, 2018
379
You'll get your account back.

I'd chase as well about the keys as well - they know when you've raised the issue and hopefully will restore it.
 
Pixieking

Pixieking

Member
Oct 25, 2017
5,956
Russell said:
Yes i'm a fucking idiot, I don't know what to fucking do I've already opened a steam support and I'm freaking out because I've just bought a bunch of tf2 keys (guess I can say goodbye to $60) and I have about $48 on my wallet

I'm literally just like contemplating suicide right now I'm just fucking so stupid


fuck my life honestly
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They will probably reverse any charges on the Steam Wallet transactions, so that should be safe, but the keys might be gone forever. :/ But it is not the worst thing ever, so just take a breather, hang with some friends or something, and chill. You'll get your account back, so try not to stress.

(I got phished about 10 years ago, and I know it's hard to keep calm,. but even back then Steam support were awesome about these kinds of things. :) )
 
OP
OP

Deleted member 17990

Banned
Oct 27, 2017
7,461
i just don't fucking know why I even did it, it was a link on St4ck's profile and it was a .ru website, so it was obviously a scam and I am just fucking sitting here freaking out abot how much money I've lost
 
Tenck

Tenck

Member
Oct 27, 2017
612
Hopefully you get your account back and turn on steam guard. Unless there's a legitimate reason you couldn't before.
 
Spence

Spence

Member
Oct 27, 2017
1,119
Sweden
See it as a learning experience and grow from it, also start using 2-factor authentication everywhere.
 
.exe

.exe

Member
Oct 25, 2017
22,241
It sucks but it's something that you'll be able to deal with. Lesson learned, right. Better this way than with your credit card or bank credentials.
If you lose some money, just remember that it's as easily lost as it is earned. That's what I tell myself whenever I goofed and lost money due to my own stupidity. It's not worth agonizing yourself over, let alone self-harm.
 
Exit Music

Exit Music

Member
Nov 13, 2017
1,082
Russell said:
i just don't fucking know why I even did it, it was a link on St4ck's profile and it was a .ru website, so it was obviously a scam and I am just fucking sitting here freaking out abot how much money I've lost
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I know it's hard right now, but try to relax. You did the right thing by contacting Steam support. It might take a while for them to respond, but hopefully they can help you. I know it's a lot of money, but try to keep things in perspective and hopefully you'll see that it isn't as bad as it seems right now.
 
Pixieking

Pixieking

Member
Oct 25, 2017
5,956
Also, according to the Support stats page, Account Security & Recovery response time is 2.42 hours to 11.94 hours, which is pretty quick, so you shouldn't be in too much agony for too long. :)
 
OP
OP

Deleted member 17990

Banned
Oct 27, 2017
7,461
Pixieking said:
Also, according to the Support stats page:


That response time is pretty quick, so you shouldn't be in too much agony for too long. :)
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I don't know what to do, at least I didn't sync my credit card to it, this is why I never leave my credit card on my accounts.

I'm just upset I'm probably going to lose the TF2 keys that I bought for $57 and I was going to use to level up my account, but then this shit happens.

I have a feeling my friends will get deleted as well or spammed, so I don't know.

I also don't know if the information I provided was enough...
 
Ravelle

Ravelle

Member
Oct 31, 2017
17,805
I had my account stolen once, I got it back within a week. You just need to verify with them that you're the owner of the account. I had around 200 games on it back then.

Russell said:
i just don't fucking know why I even did it, it was a link on St4ck's profile and it was a .ru website, so it was obviously a scam and I am just fucking sitting here freaking out abot how much money I've lost
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Everyone messes up once or twice, one day of not thinking straight and it happens, don't try to beat yourself up over it too much.
 
Jobbs

Jobbs

Banned
Oct 25, 2017
5,639
Yeah, I forgot to mention -- Steam guard is a really *really* good idea. I've been using it for a couple years and the very slight inconvenience is more than worth the peace of mind that my account is super secure
 
TheDeep1974

TheDeep1974

Member
Oct 26, 2017
1,012
Please, don't even joke about suicide.

Get in touch with Steam support - send them proof that you are the legit owner, the more you have, the better. If need be block credit cards, replace passwords, etc.

Good luck :)
 
Dinjooh

Dinjooh

The Fallen
Oct 25, 2017
2,836
Take a deep breath mate. You already know the damages, and all you have to do now is wait it out. Look out the window, grab a cup of coffee. It'll be back to normal in no time.
 
Stop It

Stop It

Bad Cat
Member
Oct 25, 2017
6,352
Russell said:
i just don't fucking know why I even did it, it was a link on St4ck's profile and it was a .ru website, so it was obviously a scam and I am just fucking sitting here freaking out abot how much money I've lost
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You'll get your account back.

As transactions are timestamp they'll stop and reverse any after the ticket opening time.

It'll be ok, honestly.

Now get Steam Guard set up on mobile the moment you get your account back.
 
cognizant

cognizant

Member
Dec 19, 2017
13,756
I just stick to Era and Reddit. My days of visiting dodgy websites are far behind me, and life is less stressful. Hope it all works out OP, just chalk it up as a life lesson and don't make yourself more upset by ruminating over it. Rumination sucks.
 
Listai

Listai

50¢
Member
Oct 27, 2017
5,665
Don't be too hard on yourself OP just learn from it. Use this as an opportunity to square away any other security issues your other accounts may have.

If it helps I fucked up so badly today at work that this seems so quaint by comparison. Even relaxing.
 
Stop It

Stop It

Bad Cat
Member
Oct 25, 2017
6,352
Russell said:
yeah I went there but they already changed the email so I don't know
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I know you're upset but please read this carefully. If they changed the email you will have received an email to confirm this. You can lock the account from there. You must do this immediately.

.Locking your account is simple. When certain Steam account changes are made, a notification will be sent to the email address that is associated with your account. These include the following:

Password changes
Email changes
Steam Guard code requests
In these various notification emails you will find a link to lock your account. Once clicked, you will be taken to a page to complete the process. Even if your email address is changed on your Steam account, you will still receive an email with a lock link confirming the action.
 
Pixieking

Pixieking

Member
Oct 25, 2017
5,956
Russell said:
They've already changed the email address on the account too, so have I really lost the account?
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No, you won't have totally lost it. Steam support will ask for some transaction details, so as long as you kept purchase info - payment type, date, name of game bought - you're fine. Valve are really top-notch with this, so try not to stress.
 
MJForum Poster

MJForum Poster

Member
May 25, 2019
6,028
London
Valve will take care of you and encourage you to turn on Steam Guard.

The bigger issue here is that you were contemplating suicide over your Steam account. At the end of the day it's just video games man. Take a step back and talk to somebody if you need an outlet.
 
OP
OP

Deleted member 17990

Banned
Oct 27, 2017
7,461
Stop It said:
I know you're upset but please read this carefully. If they changed the email you will have received an email to confirm this. You can lock the account from there. You must do this immediately.

.Locking your account is simple. When certain Steam account changes are made, a notification will be sent to the email address that is associated with your account. These include the following:

Password changes
Email changes
Steam Guard code requests
In these various notification emails you will find a link to lock your account. Once clicked, you will be taken to a page to complete the process. Even if your email address is changed on your Steam account, you will still receive an email with a lock link confirming the action.
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The only email I got was
The email address associated with your Steam account has been successfully changed.

I didn't get an email to allow/deny the change
 
Bjones

Bjones

Member
Oct 30, 2017
5,622
Russell said:
The only email I got was
The email address associated with your Steam account has been successfully changed.

I didn't get an email to allow/deny the change
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You sure that was from valve? Did it have a "click here to change email" link? That could have been the phishing email itself.
 
Javier23

Javier23

Member
Oct 28, 2017
2,904
Russell said:
i just feel fucking stupid
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I have literally thrown much bigger amounts of money into the trash because I'm a massive bellend. You're alright mate, whether you do ultimately lose the money or not. Consider it a learning experience. You'd be surprised at the growth in this type of scams lately.
 
ShadowAUS

ShadowAUS

Member
Feb 20, 2019
2,109
Australia
This stuff happens. Everyone has done something silly when they weren't thinking straight that cost them money, myself included (to the tune of multiple thousands). It's a learning experience that you won't easily forget. Thankfully it's Steam as Steam Support is excellent so it shouldn't take long to get everything sorted out, make sure you have prior transaction details available if possible as they will ask about it for verification.

Russell said:
The only email I got was
The email address associated with your Steam account has been successfully changed.

I didn't get an email to allow/deny the change
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This doesn't seem right. This is what it should look like -
Wtyb1Sw.png


Specifically that little grey paragraph at the bottom.
 
Last edited:
OP
OP

Deleted member 17990

Banned
Oct 27, 2017
7,461
ShadowAUS said:
This stuff happens. Everyone has done something silly when they weren't thinking straight that cost them money, myself included (to the tune of multiple thousands). It's a learning experience that you won't easily forget. Thankfully it's Steam as Steam Support is excellent so it shouldn't take long to get everything sorted out, make sure you have prior transaction details available if possible as they will ask about it for verification.


This doesn't seem right. This is what it should look like -
Wtyb1Sw.png


Specifically that little grey paragraph at the bottom.
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yeah that's what I got but I dunno if the account is locked
 
Rirse

Rirse

Member
Jun 29, 2019
2,016
I had my account stolen once about eight years ago or so. A game developer account I am following suddenly tweeted at me a link so I stupidly click it, and got my account hijacked. Contacted Valve on the phone and was able to get my account back without a hour or so. Didn't lose anything since I had a paypal account setup, so they didn't have the password to buy anything.

Also lost my Battlenet account sometime after I stopped playing Diablo 3. I never knew it was gone until the expansion was coming out and notice I couldn't login anymore. I called Blizzard and they were able to recover it. Jerk had a character whom they were using in Diablo which I deleted without any hesitation. What they had in the storage chest I threw up on the Real Money Auction House (remember that) and got about twenty bucks toward the expansion.

But yeah OP, calm down. It happens. You can get what you lost back, just call Valve and your bank and explain the situation.
 
Stop It

Stop It

Bad Cat
Member
Oct 25, 2017
6,352
Russell said:
The only email I got was
The email address associated with your Steam account has been successfully changed.

I didn't get an email to allow/deny the change
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Click to shrink...
It's part of that email, there should be a link to lock the account there.

Did you click the link as exampled in the picuture you quoted? "Use this account specific recovery link".
 
OP
OP

Deleted member 17990

Banned
Oct 27, 2017
7,461
Rirse said:
I had my account stolen once about eight years ago or so. A game developer account I am following suddenly tweeted at me a link so I stupidly click it, and got my account hijacked. Contacted Valve on the phone and was able to get my account back without a hour or so. Didn't lose anything since I had a paypal account setup, so they didn't have the password to buy anything.

Also lost my Battlenet account sometime after I stopped playing Diablo 3. I never knew it was gone until the expansion was coming out and notice I couldn't login anymore. I called Blizzard and they were able to recover it. Jerk had a character whom they were using in Diablo which I deleted without any hesitation. What they had in the storage chest I threw up on the Real Money Auction House (remember that) and got about twenty bucks toward the expansion.

But yeah OP, calm down. It happens. You can get what you lost back, just call Valve and your bank and explain the situation.
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So steam support is really good?
 
Shelbyville Milhouse

Shelbyville Milhouse

Member
Oct 25, 2017
22,378
Changing your E-Mail will result in a 5 day trade restriction so with all likelyhood nothing will actually happen. And even if, Valve is probably able to undo it.
Don't worry too much OP, this happens a lot. Valve is used to dealing with stuff like this.
 
OP
OP

Deleted member 17990

Banned
Oct 27, 2017
7,461
Fantastapotamus said:
Changing your E-Mail will result in a 5 day trade restriction so with all likelyhood nothing will actually happen. And even if, Valve is probably able to undo it.
Don't worry too much OP, this happens a lot. Valve is used to dealing with stuff like this.
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I think i've locked the account but this is actually a sigh of relief if true, I hope the information I've give (which is literally everything I can think of) will be enough
 
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