Tech@Facebook
As more people got into VR with Quest 2, we started receiving reports that a very small percentage of Quest 2 customers experienced some skin irritation after using the removable foam facial interface that comes with Quest 2 and is also sold separately, including as a part of the Fit Pack. While the rate of reports is small and the majority of reported cases are minor, we're committed to ensuring our products are safe and comfortable for everyone who uses them.
Today, we're introducing a new silicone cover for all customers globally, including as part of a joint voluntary recall of the Quest 2 removable foam facial interface with the U.S. Consumer Product Safety Commission (CPSC) and Health Canada. In addition, we've been communicating with global regulators and are taking the extra step of temporarily pausing sales of Quest 2 globally while we work to include the new silicone covers in all Quest 2 packages. The new silicone cover fits over the Quest 2 removable foam facial interface and starting on August 24, all Quest 2 headsets will come with a silicone cover included in every box.
When Quest 2 goes back on sale in a few weeks, we'll also debut a new 128GB SKU that will come with the silicone cover included from Day 1. We're ending sales of 64GB headsets as this new SKU becomes our standard Quest 2 offering for the same price of $299 USD. We hope the larger storage size will give people more flexibility to instantly access and manage more content on a single device, while the new silicone cover will give people more ways to have a comfortable experience with both the 128GB and 256GB Quest.
As more people got into VR with Quest 2, we started receiving reports that a very small percentage of Quest 2 customers experienced some skin irritation after using the removable foam facial interface that comes with Quest 2 and is also sold separately, including as a part of the Fit Pack. While the rate of reports is small and the majority of reported cases are minor, we're committed to ensuring our products are safe and comfortable for everyone who uses them.
Today, we're introducing a new silicone cover for all customers globally, including as part of a joint voluntary recall of the Quest 2 removable foam facial interface with the U.S. Consumer Product Safety Commission (CPSC) and Health Canada. In addition, we've been communicating with global regulators and are taking the extra step of temporarily pausing sales of Quest 2 globally while we work to include the new silicone covers in all Quest 2 packages. The new silicone cover fits over the Quest 2 removable foam facial interface and starting on August 24, all Quest 2 headsets will come with a silicone cover included in every box.
When Quest 2 goes back on sale in a few weeks, we'll also debut a new 128GB SKU that will come with the silicone cover included from Day 1. We're ending sales of 64GB headsets as this new SKU becomes our standard Quest 2 offering for the same price of $299 USD. We hope the larger storage size will give people more flexibility to instantly access and manage more content on a single device, while the new silicone cover will give people more ways to have a comfortable experience with both the 128GB and 256GB Quest.
