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Kotaku: GW2 writers fired after Twitter argument. GG pressured firing.
- Thread starter Don Fluffles
- Start date
- Status
This wasn't just some nobody though. He's a known content creator for GW2 and there's literally a character named after him in the game.
Thought this was going to be some gotcha, but was the complete opposite lol.
I'm not sure of the relevance besides it being on Twitter. Kessler was clearly kidding.
Please feel free to work that into the regulations of your company, then. ArenaNet is free to have their own expectations of their employees, and I'm sure they are very well documented and trained on.
ArenaNet made it clear in their statement that these employees did not uphold the regulations they have in place, and that's why they were fired.
This is only on the two employees for not being professional enough to abide by the rules of the company they work for, nothing else.
Might want to check her Twitter conversations that followed. "Goes incredibly aggro on one dude" is just what started it.
He wasn't being a dickhead and being an employee of a company still holds certain consequences. If I acted like that to anyone during work hours or representing my past jobs/internships I would be fired on the spot.
If he himself was a notable GGer sure go after him. He wasn't. She could have ignored him, made her account private, blocked him or responded to him without going on that tirade.
Wow, I'm surprised that he was someone who essentially worshipped her calling her a God. I think this shows that he was really trying to have a small discussion and get some insights on his own answer.
You just basically said that her choice in the matter was binary. And it's not. I know plenty of developers, even minorities, that exist on Twitter, that do not engage in regards to their brand. If you put your takes on a public space like Twitter, focusing on your product, consumers of your product will engage. End of story.
A 3rd choice is- don't engage.
If she broke the company code of conduct, she absolutely did.
There are ways to do that without directly interacting in an unprofessional manner with the people that you serve.
I don't think we are entitled to the knowledge, just thinking it could have stopped GG for taking this as a "win".
Has anyone here actually worked in any customer facing job before like ever?
...yeah, can't find any fault with ArenaNet here.
Like fucking seriously. If she said that shit to a customer in a retail store, at best she would be written up, at worst she would be fired by the days end.
Like fucking seriously. If she said that shit to a customer in a retail store, at best she would be written up, at worst she would be fired by the days end.
Now I actually feel bad for him, being hated by someone you look up to feels so bad.
he seems like the type of fan you'd actually want to foster in your community between this clip and the tweets he sent, not sure her reaction deserved being fired but I find it hard to grasp how anyone views Deroir as being in the wrong here
Judging by the fact that ArenaNet said she directly acted against their regulations for interactions with customers, this is objectively wrong.
Isn't the guy she replied to a customer who actually has his own avatar in Guild Wars for his youtube videos of it?
He may be a nobody in the dev community but he is a somebody in the gaming community of GW so of course this would not sit well with both the fans and the company.
I agree, but the YouTuber in this context wasn't rude to her. Her reaction was extremely unnecessary. If a developer responded to me in that way for engaging politely in a conversation about a video game on a public forum like Twitter then I'd feel pretty shitty about it. Would I want them fired? Absolutely not but I can't say I'm surprised that there are consequences to it.
They weren't at work. They were at home on a national holiday. Professional workplace conduct applies in the workplace. Companies should not control every waking hour of their employees' lives. This firing sets an extremely dangerous precedent for the entire industry and EMBOLDENS these kind of harassment-to-firing campaigns to happen more in the future.
That's literally impossible. You're trying to find unreasonable ways to fight a completely delusional group of people.
The only thing I agree with is the firing of the employees was very misguided. It pretty much spawned the whole controversy and gave r/KiA and other hate groups something to latch onto. I don't think the outburst should have gone unpunished however, I just don't think two employees losing their jobs over the incident was the solution.
I've seen lot of people here and on Twitter blaming the content creator and fans for her firing, that is ridiculous. Developers don't "owe" their consumers anything, sure. But it shouldn't apply to consumers asking questions to developers PUBLICLY listed on social media sites about their products and critiquing decisions made by those developers in a respectful manner. The reply she made was completely uncalled for.
I've seen lot of people here and on Twitter blaming the content creator and fans for her firing, that is ridiculous. Developers don't "owe" their consumers anything, sure. But it shouldn't apply to consumers asking questions to developers PUBLICLY listed on social media sites about their products and critiquing decisions made by those developers in a respectful manner. The reply she made was completely uncalled for.
Thanks for posting this.
Wondering if some of the people who found his comment "rude" would've responded in the same way.
They should probably also stay off social media.
It seems pretty obvious she violated some company regulations, but honestly it would go a long way for gaming companies to come out hard against GG.
holy crap jeez
well I guess my next question is how did they know/tie your LOL username to be a game developer?
Private and personal Twitter exist? Maybe don't tweet from a company Twitter if you don't want to follow the regulations of the company
Again, this is the sort of thing that is explained in the company regulations and standards for interactions with customers. They are absolutely within their rights to expect that employees remain professional in interactions with customers, even on holidays or personal time.
Regardless of your opinion on the matter, if this was dictated in the standards that she acted against then it's grounds for termination.
If you don't agree with that, don't work for the company.
Which was my first post.
Not gonna keep responding if people aren't reading.
Well shit lol
On the one hand, telling someone, that is respectfully asking you things, is shitty as hell.
On the other yeah, I understand the ramifications of this, but if arenanet recognizes that this doesn't mean bending over, I think it's ok.
Sorry, guess I left out that I worked at Riot, and Riot was in my name, hahahahaha.
It's not a company twitter. It's their own Twitter account. It's not like the Guild Wars 2 twitter said this shit.
Folks, think about this for more than five fucking seconds. Now that this has happened, Reddit and Gamergate smell blood. They know all they have to do to get someone fired is annoy them enough that they lash out on Twitter. This is a big fucking deal and it sets an extremely bad precedent for the industry moving forward.
I'll concede she was mildly rude to someone, but I get it. Polite mansplaining is still mansplaining no matter what veneer it comes in. Why is it that she somehow apparently has to be on all the time even in her own personal space? She didn't say anything racist or bigoted, heck the company even knew how outspoken she was and encouraged her. They knew what they were getting into.
To people echoing the excuse of "she should act professionally"
1. They knew how she was off the bat.
2. Are we really living in the world that employees must concede to customers all the time even in off hours? Is that how you guys really want it? This was a mild exchange that could've gone literally nowhere but snowballed.
To people echoing the excuse of "she should act professionally"
1. They knew how she was off the bat.
2. Are we really living in the world that employees must concede to customers all the time even in off hours? Is that how you guys really want it? This was a mild exchange that could've gone literally nowhere but snowballed.
What specifically states she can't defend her work against criticism? Good luck getting that to stick in court. It was an unreasonable and excessive firing escalated by online terrorists
Kessler was clearly joking. Dave Lang is his friend and the whole exchange was just a dumb joke. No one was hurt, it didn't blow up, and all parties involved recognized what was going on. Twitter reversed the ban after they were able to investigate the situation in detail. Sony probably would have fired Kessler if that story got tons of negative attention but it didn't
This present situation is a totally different set of circumstances.
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