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Some Xbox One X Consoles Dying After A Few Hours

Psychotron

Psychotron

Member
Oct 26, 2017
5,682
I want to get out of the way that there is currently no evidence of a widespread issue, but that some members here and on reddit have reported the same problem. Console powers on for a while, they turn it off. They turn it back on a while later and it's dead. I would like to see if there's a common link such as console position, whether it's wall plugged or surge protector, etc. See the stories below and others feel free to share as well.

Again, this thread is here only to save some Era members the heartbreak of a dead console over something as simple (possibly) as where it's plugged in. THIS IS NOT A WIDESPREAD ISSUE (at present) NOR SHOULD WE ASSUME.

Update: I've been using my Scorpio all night with no issue. Gears in 4K HDR is jaw dropping, as is the 1080/60 mode.

Update 11/9/17: Some people have reported that switching the power cord has fixed their console. It's not working for everyone but it's definitely worth a shot. See the link below.

https://www.reddit.com/r/xboxone/comments/7bu1c9/tech_a_solution_to_the_spontaneously_dying_xbox/


ApeX said:
I was pretty psyched when I got off work today and picked up my One X. Brought it home, placed on top of my tv cabinet while transferring the contents from my OG One to the One X via HDD. When that was done, I unplugged the One X and moved it into it's permanent spot in the TV cabinet.

I did some cable managing, then plugged the console back in. All that was standing in the way from me enjoying some true 4K goodness now was pressing the power button. So I did. Aaaand nothing happened. The console wasn't booting. It didn't even make the boot sound. Just silence and nothingness.

I tried unplugging the console, leaving it unplugged for a while before plugging it back in, but that didn't work. Neither did changing outlets.

Right now the console is back in it's box, waiting to be returned. With my luck, the place I bought it from is out of stock and I'll have to wait a while to get a new one.

This sucks.
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Morgan J said:
WTF my xbox one x is bricked! I played on it 2-3 hours. powered it down and went out for doing stuff, now when I try to turn it on it doesnt start now. Seems like a fuse blew in it or something. tried disconnecting cables, holding in the x button etc etc. I need to send it back for a replacement. gah!
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Nemesis2K said:
I am one of the unlucky ones, I am on my second X.

I have mine under my tv in a cabinet with no front or back, there is about 7" either side and it's about a foot away from the wall behind it.

It gets the same ventilation as my pro that is right beside it.

I set it up at 11am and it was on all day installing/downloading games, at 7pm I was playing quantum break and it just shut off like it was a power outage. No warning or anything, the controller was just flashing.

The top of my X was pretty warm around the right hand side on top, and I had an external hdd sitting on the warm spot. I moved this off.

I waited about 20 minutes and turned it on again, booted the game and played for another 5-10 minutes and it powered off again. I waited again, this time nothing happened when I tried to power up.

I unplugged it and tried a different power lead, a different socket (it's in a surge protector normally) and no dice. It was dead.

I just ejected the disk with the wee hole to the side of it and returned it to the store for a replacement.

The only thing different now, I don't have the HDD on top of it. Let's see how this goes.

Edit: my room was cool, and it's a regular system not a scorpio
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dist said:
No game crashes at all, yesterday was working fine but just this morning I tried to boot it up and nothing.
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augmental said:
Welp, just ran the Insects demo and my console died....guess I do have a bad one :(
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TimeLike said:
Mine just died. Was playing Fallout 4, Scorpio edition, well ventilated, and it just blinked out. Let it sit unplugged for a minute and it did power back on, but died again a few minutes later and won't turn back on. Leaving it unplugged for the night. Will try again in the morning, but I think it's dead. Crazy disappointing.
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InRainbows said:
I don't think I've posted in here but mine had to be returned
I posted this in the xbox one x topic

out of the box the menu crawled and jumped over icons

fans blasted almost to the level of ps4 jet engine ....not as loud but I knew it was an issue when everyone was talking about whisper quiet

I had it on with fans blasting for 45 minutes while it downloaded Forza 7 and its 30gb off disc and 60 off of XBL

it shut off on its own but the fans continued to blast (weird)
I turned it back on and bam! no movement no logging in controller not connecting

I have another coming
I just failed round one
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Ilovehotmoms said:
Never owned an Xbox but thought I would try it out. Well I'm gonna have to return my second DOA unit today and give up.

Hopefully this doesn't become widespread for others
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Pif

Pif

Banned
Oct 28, 2017
447
What would this be called?

Red Ring of Death is quite hard to beat tbh
 
TheBeardedOne

TheBeardedOne

Banned
Oct 27, 2017
22,189
Derry
Hopefully it's just a regular failure rate type of thing, and those who've been affected will have no problem getting replacement Scorpios. I hope they won't have any more issues.
 

Deleted member 1185

User requested account closure
Banned
Oct 25, 2017
1,261
Not to diminish how much this sucks for the owners but faulty electronics arent new. PS4 launch had a lot of duds as did XB1 and increased visibility of social media can make it seem worse

I believe 5% is an acceptable failure rate so with 1 million owners you could still be looking at 50 000 faulty units.

Microsoft has a pretty good support system so hopefully those affected are taken care of.
 
Expy

Expy

Member
Oct 26, 2017
9,860
Some deffective units are expected, but there can't be that many of these devices out there yet, but from what you said there are a few reported cases of the same behavior... strange.
 
AAMARMO

AAMARMO

Banned
Oct 25, 2017
980
redringdeathrrod.gif
 
X1 Two

X1 Two

Banned
Oct 26, 2017
3,023
Wonder if those affected used the One S power cable or the one that comes with One X.
 
Mbolibombo

Mbolibombo

Member
Oct 29, 2017
7,043
We're probably going to see the doom and gloomers coming right out. Just like for the Switch earlier this year with the "flood waves of faults" and the bricked PS4s before that etc etc..

There are going to be faulty units. It's going to happen to some people.. sadly. But that's how it is.
 
Bjones

Bjones

Member
Oct 30, 2017
5,622
FYI don't plug it into a surge protector. It has a built in surge protector like the Xbox s.

My Xbox s wouldn't power on the other day because of this and i had to unplug it and let it sit a min to reset the internal power supply.

Not saying that's the situation here but it may help some people.
 
Kill3r7

Kill3r7

Member
Oct 25, 2017
24,374
I will never forget getting home only to find out my PS2 was a dud. My brother and I had to wait until January to get a replacement.
 
Mondy

Mondy

Banned
Oct 25, 2017
2,456
User was banned (24hr): Stop drive by posting in threads
Red Ring of Death MK2. Microsoft really can't make quality hardware worth shit
 
Morgan J

Morgan J

Member
Oct 26, 2017
1,685
mine died :( I bought It from an swedish online store where kids are the support team. And they have closed down the chat so I can Only mail them. suuucks!

Thinking of sending it to MS instead(already talked to them they said its ok and are sorry for my situation)
 
GUNDAM STARDUST

GUNDAM STARDUST

Banned
Oct 27, 2017
4,018
Florida
My PS4 Pro died on me trying to play UC4 day 1. After I dicked around with it for 2 hours I returned it and got a replacement. No big deal I say, but it is annoying as heck. I'm patiently waiting for UPS now and hoping I don't have to go through similar fuckery.

Mondy said:
Red Ring of Death MK2. Microsoft really can't make quality hardware worth shit
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940367

nL7JQq.gif
 
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Yung Coconut

Yung Coconut

Member
Oct 31, 2017
4,267
Sucks for this guy, but it's also not like the Xbox One X is some miracle piece of hardware that won't have a single defective unit come off the line. I'm sure a few people will be unlucky. Hopefully I'm not one of them.
 
Polioliolio

Polioliolio

Member
Nov 6, 2017
5,396
The more complicated these machines get, and the cheaper they produce them, the more likely this is to happen.

After 2 ps3s died, I had enough of that. If my ps4 dies, I'm not buying another. I want to get a switch sometime soon, but if these things don't hold out for several years, I'm not buying another if it goes belly up.

How are switches holding up by the way?
 
Beef Stallmer

Beef Stallmer

Banned
Oct 27, 2017
875
For their sake, I hope that Xbox One X early adopters like games developed by Remedy...

.. more specifically: Quantum Break


I don't know how the RRoD began, which Xbox was Xbox Zero and what not, but I think it was much, much, much more widespread than this. So it's probably nothing. MS put a lot of care in developing Xbox after 360. They have a great track record and I don't think this Xbox should be different
 
StrikeFirst117

StrikeFirst117

Member
Oct 25, 2017
1,234
UK NW
Every piece of electronic has a small chance of failure no matter the make/hardware. Maybe it is to do with surge protection or something.
As long as it just stays in the minority then it shouldn't be an issue.
 
Kodama4

Kodama4

Member
Oct 25, 2017
2,933
I doubt Microsoft would allow a Red Ring of death v2...this is probably a small isolated problem with a few units maybe. However if its not and more people start reporting issues ...god damn its gonna get rough
 
ZhugeEX

ZhugeEX

Senior Analyst at Niko Partners
Verified
Oct 24, 2017
3,099
This happens at the launch of every single console.

Wait for a couple of weeks to see if this is widespread.
 
TripleBee

TripleBee

Prophet of Truth
Member
Oct 30, 2017
5,627
Vancouver
Failure rate is all that matters. Anecdotal experiences are worth less then nothing (especially considering half of them are probably fake on top of it).
 
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