Uh, stop buying Apple products? What's the problem? I honestly don't see it. It's a private company. Don't like it, don't support it. There are enough alternatives.
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YouTuber Linus breaks his iMac Pro, wants it to be repaired but Apple refuses
- Thread starter Redhead On Moped
- Start date
Why are people all the way on the 9th page of this thread still talking about Apple's obligation to repair a product to an ignorant customer's specification. If Linus didn't disassemble the computer, Apple might be hooking him up with a replacement. Apple is allowed to make devices that they don't repair (and instead replace). The entitlement (because of the price) is just insane.
Apple: Don't take this apart.
Linus: I'm going to take this apart.
Linus: Help. I BROKE it. Every single electronic component is DEAD!
Apple: What the fuck did we tell you?
As an aside, I'm gonna be honest: Apple is really getting out of hand with their pursuit of thinness at the expense of serviceability. But, it's KNOWN that the iMac Pro is not intended to be opened up.
According to Apples service agreements they can determine devices being beyond economical repair when you either modify it without certification (By for example opening the device) or damage that Apple determines wouldn't be worth the cost and effort of repair. This is the same for all of their devices from iPhones to iMacs.
If either of those cases appear the only path left is to buy a new device or hope you'll find a good uncertified service provider to repair it.
Either way your warranty is gone and Apple can and will not repair your device anymore.
What about the right to repair? I watched the video the day it came out and it's my understanding they wouldn't even sell him the screen, he was willing to pay. I enjoy the Linus videos as infotainment, some of the eye rolling things he does are just part of the Youtube game. Maybe the price of the broken Mac Pro will be made up by the traffic Linus getting from all these clicks. As a fan of Apple products I hope there is a light at the end of this problem tunnel, speaking of Tunnels check out TUNNEL BEAR jk.
Are you unfamiliar with Apple's opinion on right to repair laws?
This isn't unusual. Apple do not repair devices which are beyond repair; this is in the exact same scenario as if one was to hit an iPhone with a hammer and saw it in half, it simply won't be repaired and service will be refused.
Because it doesn't matter if they're willing to pay for it, if it's considered beyond repair Apple will not assist you in repairing it. They are free to seek service by another individual who would be capable of fixing it.
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Did you watch the video? They didn't smash it to bits...one of the guys accidentally dropped the screen when it was off and it cracked it near the bottom area.
Also they were even willing to pay for repairs, they weren't looking for simply "Free repairs." Apple is refusing ANY repairs period and wants them to just buy a whole new machine with no way to repair the damage.
https://motherboard.vice.com/en_us/article/ne9qdq/warranty-void-if-removed-stickers-illegal-ftc
FTC has said that it is not legal for makers to say a warranty is void if you open a machine or try to repair it yourself.
Now Linus is in Canada though, so not sure if it is different up there or not.
Also damaged and not viable for repair? It didn't look that damaged, just a messed up bottom part of the screen and shit.
Imagine if your phone was unrepairable because you cracked it and couldn't get the screen replaced.
It never surprises me how people go to bat for a giant corporation on tech and gaming forums. Most dont even bother reading/watching beyond a few highlight words and dive right in. "Its a company I like and this guy doesnt like them apparently so fuck him".
Like, seriously -
Like, seriously -
Except that user is on point. If the item is beyond repair (which can occur for more reasons than just literally smashing it to dust, however that will have the same effect) service can and will be refused. The video itself details certain elements which note this.
It's not like the computer was run over by a truck or something. They can identify the components that need to be replaced. Apple is releasing devices that they apparently don't even have to infrastructure in place to repair. That's horrific from an end user perspective.
The point is that it's a screen replacement that they want to pay for, but Apple won't even supply the part. It's only impossible because they won't provide the parts, it's not beyond repair
This is a machine that starts at $5000US and goes up to three times that
Its not just the screen, he also fried the main board and the power supply.
i.e. he accidentally the whole computer.
They were willing to PAY for a repair.
Looks like you didnt bother checking anything in the OP either.
It doesn't matter what the cost of the machine is. The terms of service for repair are clear:
1.8 Service Exclusions and Diagnostic Fee. Apple may charge you a diagnostic fee (including shipping charges) as described in the Country Variation table, below ("Diagnostic Fee"), if Apple inspects your product and determines that (i) your product does not require service, (ii) your product has failed due to or has incompatibilities with software or data residing or recorded on your product (iii) service is required due to the failure of parts that are neither supplied by Apple nor Apple-branded, (iii) additional labor or parts are required that were not specified in the original estimated charges and you do not agree to authorize service based on Apple's revised estimated charges, or (iv) service cannot be performed because the serial number has been altered, defaced or removed or the product has failed due to accident, abuse, liquid spill or submersion, neglect, misuse (including faulty installation, repair, or maintenance by anyone other than Apple or an Apple Authorized Service Provider), unauthorized modification, extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes ("Service Exclusions"). Apple will return your product to you without servicing it and may charge you the Diagnostic Fee.
The machine is considered beyond repair and this is a completely expected outcome. The same would apply to a phone, MacBook product, iPad, or watch. What parts do Apple supply to non-authorised repair technicians for the current range of Macs? It doesn't matter if the user is willing the pay for the part. Try call AppleCare and request to buy a phone screen.
I watched the OP, that doesn't matter if they're willing to pay. It's beyond repair; Apple will not repair it regardless of whether they will pay or not. Beyond repair is not the same as simply voiding the warranty.
See above. There's an infrastructure in place for repairs. Repairs are a service which is offered. For most consumers, a device will never reach the status of being beyond repair. If it does, regardless of whether it's the most expensive iMac or the cheapest Watch, a repair will not be offered. The individual is still free to seek a repair from somebody else. It doesn't need to literally be run over by a truck or smashed to pieces to make the device beyond repair (but smashing it to pieces will have the same effect).
Yes. He broke the screen and fried the logic board and power supply.
That means pretty much the entire computer.
Wiped I'm sure this has already been commented on, but this is very, very incorrect.
https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act
Yes. He broke the screen and fried the logic board and power supply.
That means pretty much the entire computer.
Oh, then Apple is right and this is standard industry practice. No one will repair anything that will cost a good percentile of a replacement; well no one besides doing a vanity engineering project anyway.
Yes. He broke the screen and fried the logic board and power supply.
That means pretty much the entire computer.
I think he was probably going for a "apple wants $xxxxx to fix my iMac! omg!" video but they ended up just refusing so now he has his "apple refuses to fix my computer! omg!!" video.
You seem to be caught up on whether Apple has the right to do this (they do) rather than whether it is right (its not)
I'm not sure I understand what I need to be livid about. Maybe I have the facts wrong, but from what I gather:
-This guy took apart his Mac and destroyed several key parts in the process
-He voided his warranty
-Apple is refusing to repair the Mac because it's considered beyond repair
-He's now mad because he broke his own shit beyond the point where Apple can fix it
Am I missing something?
-This guy took apart his Mac and destroyed several key parts in the process
-He voided his warranty
-Apple is refusing to repair the Mac because it's considered beyond repair
-He's now mad because he broke his own shit beyond the point where Apple can fix it
Am I missing something?
No, what I'm caught up on is whether it was reasonable for Linus (or any individual in a similar situation) to expect a repair to be given in this case or not; it is not reasonable to expect a device which is beyond repair to be repaired. It is unreasonable to think that a device will be (or should be) repaired regardless of the state it is in, the user's willingness to pay for the repair, and/or the extent of damage done. That doesn't just pertain to Apple.
In this specific case, the cost of repair for him is the cost of a new device.
EDIT: And at the below, it does when you destroy multiple components in the process.
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It counts as "modifying" a desktop if you open it up and look at the parts? Why would somebody buy it if you can't upgrade anything connected to the motherboard?
As has long been the case, Apple's terms and conditions for repairs stipulates that the company will not service products that have failed due to "unauthorized modification," including "faulty installation, repair, or maintenance by anyone other than Apple or an Apple Authorized Service Provider."
Nope, that's basically the story.
Linus and his fedora youtube friends are laughing all the way to the bank with a Google AdSense check, because making clickbait apple-bashing videos is very, very profitable. The PC gamer kids and techie edgelords eat that shit up. 10 page thread on ERA, it's trending on multiple subreddits, tech blogs are picking it up, etc. If Apple bleeds, it leads.
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It's a reference to Redmond which is frequently used for Microsoft
All,
it is pretty common for journalist and b/vloggers to refer to Apple as 'Cupertino' or the 'Cupertino company'. Quite common.
it is pretty common for journalist and b/vloggers to refer to Apple as 'Cupertino' or the 'Cupertino company'. Quite common.
Screen was broken, motherboard was broken, and PSU were broken. It's likely that there will be other components that would need replacement in addition to these parts.
Maybe done dismantle your $5,0000 hardware for clicks and pennies to views?
Either way, this is a work. Tear down the computer for money, then when they won't repair it (their right) he can make even more money being "mad". He'll probably generate enough to buy a new iMac if he really wanted it and then some. His situation is unique, and self inflicted. Zero sympathy.
At first I thought it was something like refusing to be payed for small repair, which is odd, but effectively borking the product unit is something else entirely.
Your'e missing the part where this is apparently a hot, pressing issue that we must get absolutely steaming about for some reason.
in my opinion the whole story proofs one point. This Mac is a terrible choice for professionals.
Why would you buy this instead of a proper workstation that's fixed within 24hrs.
Sure, it's a Mac, and I'm a MBP user, too. But I really don't know who wants a machine you can't repair.
Why would you buy this instead of a proper workstation that's fixed within 24hrs.
Sure, it's a Mac, and I'm a MBP user, too. But I really don't know who wants a machine you can't repair.
Most professionals and companies won't get a Mac Workstation partially for as you mentioned the repair-ability but also the upgrade-ability. Might change a bit if the Mac Pro is actually something good this time around.
Because Apple's taking their sweet damn time with a new Mac Pro, and this is the most powerful Mac you can get until then.
I get that people hate youtubers but people really should not be defending apple over their practices. Apple has sued people over component repairs to their laptops. Their claim was that if you ran a jumper wire on a board that counts as modifying it to a windows system and that it is fraudulent to sell it as an apple machine. They tried to kill one guys business who refurbished broken screen with a new digitizer. They accused him of counterfeiting even though he was using an original apple part. They use ICE to raid small repair shops.
People are making excuses for apple on this video. It's outrageous that people really are excusing Apple saying they have no way to repair a $5,000 ENTERPRISE MACHINE. You're telling me that Apple doesn't have the ability to replace some parts and then bill the customer. Give me a break.
Apple literally just released an update that makes your phones unusable if you replace a broken screen with a non apple one. They do this without even giving a warning. Their practices are complete BS.
People are making excuses for apple on this video. It's outrageous that people really are excusing Apple saying they have no way to repair a $5,000 ENTERPRISE MACHINE. You're telling me that Apple doesn't have the ability to replace some parts and then bill the customer. Give me a break.
Apple literally just released an update that makes your phones unusable if you replace a broken screen with a non apple one. They do this without even giving a warning. Their practices are complete BS.
