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Oct 26, 2017
3,323
They accidentally broke it, I think not enough people are understanding that part. That was just a reenactment.

Linus is just trying to say that pro consumer hardware should have much more of a infrastructure around fixing components. Something that expensive shouldn't become a paperweight that easily.

Apple has the infrastructure, based on the MacRumors article posted in this thread several times.

It seems they just deemed this computer to be "beyond repair," meaning it would cost more to fix than it would to simply buy a new one (and not meaning that they don't know how to fix it).
 

TheBeardedOne

Banned
Oct 27, 2017
22,189
Derry
He didn't break the imac

Hilariously, the person that broke it used to be an Apple tech. Which is why they were the one in charge of assembly and disassembly.

They accidentally broke it, I think not enough people are understanding that part. That was just a reenactment.

Linus is just trying to say that pro consumer hardware should have much more of a infrastructure around fixing components. Something that expensive shouldn't become a paperweight that easily.

They bought it to tear apart and knew the risks.
 

Lebon30

Member
Oct 27, 2017
2,287
Canada
Yea if he didn't do anything to void the warranty they should just replace it if they can't repair it.

He did void it though.

Apple: Don't take this apart.
Linus: I'm going to take this apart.
Linus: Help. I BROKE it. Every single electronic component is DEAD!
Apple: What the fuck did we tell you?


As an aside, I'm gonna be honest: Apple is really getting out of hand with their pursuit of thinness at the expense of serviceability. But, it's KNOWN that the iMac Pro is not intended to be opened up.

Except the fact that Linus WANTS TO PAY FOR REPAIRS AND HE'S BEING DENIED. He KNOWS he did something out of warranty; And that's why he's OK with paying for repairs.

That's what people don't get. People think he wants to do so under warranty. He does not and want to pay for it.
 
Oct 25, 2017
5,846
When you don't really know what you're doing like Linus. The way he does a whole lot of things is questionable at best so I'm not surprised he managed to crack the screen and fry both the logic board and PSU simultaneously.

Unless you know exactly what you're messing around with, you're going in with the expectation of messing something up. Especially with any sealed laptop or desktop with delicate ribbon cables.

What's dumb is that his review was done (or at least released) well after iFixit's teardown. It should have been easy to disassemble without unexpected surprises.

That's his job. He reviews tech products for crying out loud.
If you're breaking the tech you're reviewing, it suggests that the problem lies with you.
 

Souless_PJ

Banned
Oct 28, 2017
114
He did void it though.



Except the fact that Linus WANTS TO PAY FOR REPAIRS AND HE'S BEING DENIED. He KNOWS he did something out of warranty; And that's why he's OK with paying for repairs.

That's what people don't get. People think he wants to do so under warranty. He does not and want to pay for it.

He can pay for repairs. By buying a new machine since the current one is beyond repair.
 

Sanjuro

Member
Oct 25, 2017
31,140
Massachusetts
BMW is full of shit and won't fix my car. Mother fuckers are telling me my only option is to pay $65K for a new one.

burnt-out-BMW-2.jpg


Remember to like, comment, and subscribe.

This is really the most accurate post for the thread.
 
Oct 26, 2017
3,323
He did void it though.



Except the fact that Linus WANTS TO PAY FOR REPAIRS AND HE'S BEING DENIED. He KNOWS he did something out of warranty; And that's why he's OK with paying for repairs.

That's what people don't get. People think he wants to do so under warranty. He does not and want to pay for it.

No, people get that. They also get that Apple is telling him it's beyond repair, meaning they aren't going to waste the time and effort to replace the parts when it'd be cheaper to buy a new machine.

They also aren't going to sell him the parts, as that's not their policy. Which, as a tech "expert," you'd think he'd know that. Hell, I'm a licensed idiot and I'm aware of that.
 

Tbm24

Banned
Oct 25, 2017
16,329
I'm still not understanding why people seem to be under the impression the iMac pro is not upgradeable. It's the most upgradable Apple product in years. Also, they did this literal exact series of videos/events years ago when the iMac 5k came out. This iMac Pro was not purchased to destroy. That's ridiculous.
 

Mechaplum

Enlightened
Member
Oct 26, 2017
18,840
JP
Can't give two shits about this dude, just buy a new one but yt clicks eh. Honestly thought we were talking about Torvalds, though in hindsight I shouldn't have because Torvalds isn't an attention whore.
 

8byte

Attempted to circumvent ban with alt-account
Banned
Oct 28, 2017
9,880
Kansas
He did void it though.



Except the fact that Linus WANTS TO PAY FOR REPAIRS AND HE'S BEING DENIED. He KNOWS he did something out of warranty; And that's why he's OK with paying for repairs.

That's what people don't get. People think he wants to do so under warranty. He does not and want to pay for it.

We get that, you're just not registering the rest of the information.

1) . The repairs would cost more time and money for Apple than they are worth. This is how capitalism works. It is not a valuable endeavor for them to repair it, in the grand scheme of things. They do not "owe him" to repair it, because it is outside of the warranty, thus he is on his own and they are able to refuse whatever they'd like.

2) If they repair it, they'll likely have to replace every component in the system, as there is no telling what else he may have damaged in the process that could fail down the road. As most companies offer a limited warranty with their repairs, this could create an inherent financial risk to "repair" his unit, as something else could break in 4 months that they weren't responsible for, but if they repair it then they are on the hook to take care of it within their warranty.

3) Him wanting to pay for it is irrelevant. He's omitting key information from his videos intentionally so he can spark more "outrage" or "controversy" in order to capitalize as much as possible on BOTH of his videos and make as much money as possible. This is all just a work, and we shouldn't even be entertaining his nonsense.

I'm still not understanding why people seem to be under the impression the iMac pro is not upgradeable. It's the most upgradable Apple product in years. Also, they did this literal exact series of videos/events years ago when the iMac 5k came out. This iMac Pro was not purchased to destroy. That's ridiculous.

Are we talking about the same iMac Pro? Is has zero expansion capability. There is no way to upgrade anything in it.

https://arstechnica.com/gadgets/201...veals-what-you-can-upgrade-and-what-you-cant/

There is no service hatch at all. It's the least upgradeable iMac, as far as I know. Maybe you're thinking about a Mac Pro and not the iMac Pro?
 

Mechaplum

Enlightened
Member
Oct 26, 2017
18,840
JP
It saddens me that so many people haven't even watched the video before joining in the discussion. How linus and crew damaged the hardware, and the fact that such damage isn't covered under the standard warranty is completely irrelevant.

Why is it irrelevant? If you buy a car and break it down to 100k parts for youtube cash, the company isn't going to help you fix your shit if their supply chain isn't designed around this sort of user activity. Context is everything.
 

0ptimusPayne

Member
Oct 27, 2017
5,754
So he got a beyond economical repair status on his machine essentially the machine is totaled, and he's mad Apple won't bother fixing it Knowing damn well parts and labor would probably cost more than buying a new one? Reminds me of the people who would call the store and ask how much a logic board cost. power supply, etc and how much it would be for us to ship it to them, they would blow up every time I told that Apples policy on repairs does not allow us to sell parts and we must do the repair.
 

Pasha

Banned
Jan 27, 2018
3,018
Why is it irrelevant? If you buy a car and break it down to 100k parts for youtube cash, the company isn't going to help you fix your shit if their supply chain isn't designed around this sort of user activity. Context is everything.
It's 3 parts that are broken, the Screen, the main board and the PSU.
The fact that the damage control crew here in this thread think that it's some impossible feat of engineering to to replace those 3 parts is absolutely insane.
 
Oct 25, 2017
5,846
It's 3 parts that are broken, the Screen, the main board and the PSU.
The fact that the damage control crew here in this thread think that it's some impossible feat of engineering to to replace those 3 parts is absolutely insane.

Have you ever had your car repaired? With labor costs it's pretty easy to see how it would be economically unfeasible to fix the computer. That's also assuming that those are the only problems with it.

If it were a trivial fix, it should have been trivial for these knuckleheads not to destroy the computer by pulling it apart like they were a bunch of thirteen year old kids disassembling their Xbox on carpet.
 

8byte

Attempted to circumvent ban with alt-account
Banned
Oct 28, 2017
9,880
Kansas
It's 3 parts that are broken, the Screen, the main board and the PSU.
The fact that the damage control crew here in this thread think that it's some impossible feat of engineering to to replace those 3 parts is absolutely insane.

The issue isn't just those three parts. The issue is that there are many more moving parts involved, and it is unknown what else could be damaged. It seems many are also forgetting that the CPU and GPU are not "plug and play"...they are soldered onto the logic board, so you have to wrap those into the cost as well. Realistically, the only parts that are probably salvageable if the logic board is fried will come down to the SSDs and the Memory, and even those are probably questionable.

I think it's important that people realize this isn't a standard built PC. It is a niche piece of hardware that is made for stupid rich people who want fancy stuff in an itsy bitsy case for aesthetic appeal. It was never meant to be torn apart or upgraded, and expecting things to be easily repairable / replaceable is kind of silly, especially if the repairs occur as a result of unintended use of the product.

In short, it's much more complicated than just "replacing those three parts". It likely means replacing nearly everything, at which point (after parts, labor, shipping, etc) it is probably cheaper for APPLE to have him just buy a new one. Remember, Apple isn't going to act in his best interest given the circumstances of the fault, and they really have no reason to. It didn't break as a result of some manufacturing fault or other related issue. It was a user generated fault.

Not really sorry for him. Especially since he'll make more off these two videos in the long run than I'll probably have in "disposable income" all year.
 
Oct 27, 2017
3,669
It's 3 parts that are broken, the Screen, the main board and the PSU.
The fact that the damage control crew here in this thread think that it's some impossible feat of engineering to to replace those 3 parts is absolutely insane.
Can you quote somebody who states it's "some impossible feat of engineering to to replace those 3 parts" or is this just a baseless claim?

It's beyond repair when it's been misused as it was by the individual in the video. It's no longer economically sensible to repair the unit (which may have damage beyond just those components and will require labour and testing), it's more efficient to buy a new one than it is to repair that unit.

Edit: what would not make sense is to proceed with a repair, go through the time and effort of doing so, and then charge him more for the repair than a new unit would cost.
 

RPGam3r

Member
Oct 27, 2017
13,561
Looks like a total loss. Buy a new one. Although that wouldn't make for a good youtube video now would it?
 

Pasha

Banned
Jan 27, 2018
3,018
Have you ever had your car repaired? With labor costs it's pretty easy to see how it would be economically unfeasible to fix the computer. That's also assuming that those are the only problems with it.

If it were a trivial fix, it should have been trivial for these knuckleheads not to destroy the computer by pulling it apart like they were a bunch of thirteen year old kids disassembling their Xbox on carpet.
So why didn't they just get a large bill?
Like hey, repairing this thing is hard and we will need $10k to fix it, so you might as well buy a new one.
Why tell him that they can't order the parts for the repair because the HQ is not sending them?
 

Tbm24

Banned
Oct 25, 2017
16,329
Are we talking about the same iMac Pro? Is has zero expansion capability. There is no way to upgrade anything in it.

https://arstechnica.com/gadgets/201...veals-what-you-can-upgrade-and-what-you-cant/

There is no service hatch at all. It's the least upgradeable iMac, as far as I know. Maybe you're thinking about a Mac Pro and not the iMac Pro?
No I'm thinking of the iMac Pro. To my knowledge and what I've been told, the options available to upgrade the ram without relying on sodimm and swapping the CPU is a big plus. I'm not factoring in Apple's wishes or blessing when I speak of upgradeability since all this involves taking off the display. I've just done it a lot so it's not something that to me stops it from being upgradeable, same applies to Linus as he made that a key point of his initial review of the thing and one of the reasons he liked it as a prosumer device.

After the trashcan pro, you got macbooks that more and more removed options for upgrade, the iMac Pro is a step in the right direction in this regard, they could have just as well soldered everything in with them removing the RAM hatch from the back.
 
Oct 25, 2017
5,846
The issue isn't just those three parts. The issue is that there are many more moving parts involved, and it is unknown what else could be damaged. It seems many are also forgetting that the CPU and GPU are not "plug and play"...they are soldered onto the logic board, so you have to wrap those into the cost as well. Realistically, the only parts that are probably salvageable if the logic board is fried will come down to the SSDs and the Memory, and even those are probably questionable.

I think it's important that people realize this isn't a standard built PC. It is a niche piece of hardware that is made for stupid rich people who want fancy stuff in an itsy bitsy case for aesthetic appeal. It was never meant to be torn apart or upgraded, and expecting things to be easily repairable / replaceable is kind of silly, especially if the repairs occur as a result of unintended use of the product.

In short, it's much more complicated than just "replacing those three parts". It likely means replacing nearly everything, at which point (after parts, labor, shipping, etc) it is probably cheaper for APPLE to have him just buy a new one. Remember, Apple isn't going to act in his best interest given the circumstances of the fault, and they really have no reason to. It didn't break as a result of some manufacturing fault or other related issue. It was a user generated fault.

Not really sorry for him. Especially since he'll make more off these two videos in the long run than I'll probably have in "disposable income" all year.

Point of order, the GPU is BGA soldered, but the processor is socketed, the RAM are normal full-size ECC DIMMs, and the SSD modules are removable (though proprietary.) If you're willing to go through the effort of getting in there you can upgrade RAM and CPU pretty trivially, and SSDs too assuming you could find other ones (and assuming that there's no incompatibilities via SIP and the T2 coprocessor, which handles the SSD controller functions.) Still, your point about it being an integrated machine still holds. They're glued together, they aren't meant to be taken apart by anyone except serious repairmen.
 

Garou

Member
Oct 25, 2017
1,630
LTT is a shitty site that caters to the PCMasterRace-circlejerk. And Apple-criticism still generates the most clicks in tech-"journalism", so this whole controversy is less about the obvious way this whole affair was destined to play out, but rather to raise their profile and generate clicks/cash.

Maybe I should go to McDonalds and ask them to sell me a pack of frozen patty's for 50c a pop. No big deal, right? They are right there in their fridge! And when they tell me to fuck off I can make a video and bitch about it.
 
Oct 27, 2017
3,669
So why didn't they just get a large bill?
Like hey, repairing this thing is hard and we will need $10k to fix it, so you might as well buy a new one.
Why tell him that they can't order the parts for the repair because the HQ is not sending them?
Apple didn't tell him that. They refused service. It was speculation on his behalf that it was refused because they didn't have the parts. Anybody who is remotely familiar with the repair policy would know it is because the device is beyond repair because of how he misused it, and this is exactly what the very first AppleCare Chat Advisor told him.

And they don't give a bill because quotations are only given after a repair when the full costs are determinable. If the device is determined to be beyond repair it simply won't be serviced (because obviously most people will just abandon the device if it'll cost them more than the retail cost to collect it).

The Apple Authorised Service provider (a third party company) allegedly stated that they couldn't repair it because parts are unavailable, but as has been pointed out numerous times in this thread by a MacRumour article, that information is not accurate. If they actually did speak to an AASP, the more likely scenario is the service provider wouldn't touch the machine because of the extent of the damage and told them they had no parts as an excuse.
 
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Nacho

Member
Oct 25, 2017
8,123
NYC
Is this particular situation Apple is the right I'm. Apple does do shady consumer shit, but this is on Linus. a pro consumer would have done the research before they bought one

Yeah obscure research to make sure apple has the capability and willingness to repair it's own product in the event it breaks? If that how you feel companies that you want to give your money to should operate, cool. I dont and I don't personally think it's acceptable. There are many more companies out there who make great products that bend over backwards to help out customers.

should read the thread.

I did, thanks for the suggestion and riveting discussion.

All I see are people making excuses, creating straw men and using points that have been clearly stated in the original video as some sort of hidden information they've uncovered. Do you have some actual counterpoints you'd like to discuss?

If I buy a fancy high end RED camera or something and smash it on rocks, same result.

What an ass pull. I work in film production and have been an equipment manager. I've never had anything but great customer service from most companies that produce actual pro grade equipment. They know you're willing to pay thousands of thousands of dollars on their products and will go out of their way to help you out. Ordered out of production parts (at a premium price), had hours long calls troubleshooting gear that probably just wasn't compatible with what I was trying to use it for, but they tried anywya tonbelp, been put in touch with product engineers to solve problems, etc etc etc. wouldn't let money go anywhere near a company that sold an item that refused to help or repair even if I was at fault. That's insane. Pro gear gets used and in real life shit happens.
 
Oct 26, 2017
3,323
Yeah obscure research to make sure apple has the capability and willingness to repair it's own product in the event it breaks? If that how you feel companies that you want to give your money to should operate, cool. I dont and I don't personally think it's acceptable. There are many more companies out there who make great products that bend over backwards to help out customers.



I did, thanks for the suggestion and riveting discussion.

All I see are people making excuses, creating straw men and using points that have been clearly stated in the original video as some sort of hidden information they've uncovered. Do you have some actual counterpoints you'd like to discuss?



What an ass pull. I work in film production and have been an equipment manager. I've never had anything but great customer service from most companies that produce actual pro grade equipment. They know you're willing to pay thousands of thousands of dollars on their products and will go out of their way to help you out. Ordered out of production parts (at a premium price), had hours long calls troubleshooting gear that probably just wasn't compatible with what I was trying to use it for, but they tried anywya tonbelp, been put in touch with product engineers to solve problems, etc etc etc. wouldn't let money go anywhere near a company that sold an item that refused to help or repair even if I was at fault. That's insane. Pro gear gets used and in real life shit happens.

You read the thread but missed the half-dozen times the MacRumors article about this video was posted, which contains information that contradicts your claim that Apple isn't capable of repairing their products.
 

Tbm24

Banned
Oct 25, 2017
16,329
LTT is a shitty site that caters to the PCMasterRace-circlejerk. And Apple-criticism still generates the most clicks in tech-"journalism", so this whole controversy is less about the obvious way this whole affair was destined to play out, but rather to raise their profile and generate clicks/cash.

Maybe I should go to McDonalds and ask them to sell me a pack of frozen patty's for 50c a pop. No big deal, right? They are right there in their fridge! And when they tell me to fuck off I can make a video and bitch about it.
You really should go and actually watch the videos he did manage to make with the iMac pro before this happened. It'd be hard to argue his assessment wasn't fair. Also hard to argue he's happy with a 5k paperweight.
 

99Luffy

Banned
Oct 27, 2017
1,344
Apple didn't tell him that. They refused service. It was speculation on his behalf that it was refused because they didn't have the parts. Anybody who is remotely familiar with the repair policy would know it is because the device is beyond repair because of how he misused it, and this is exactly what the very first AppleCare Chat Advisor told him.

And they don't give a bill because quotations are only given after a repair when the full costs are determinable. If the device is determined to be beyond repair it simply won't be serviced (because obviously most people will just abandon the device if it'll cost them more than the retail cost to collect it).
The stuff about irredeemable costs and misuse is just fluff. At the end of the day it wasnt repaired because the company "will not service products" if you arent "Apple or an Apple Authorized Service Provider." Yes Linus misused the product, because as soon as he opened the case thats misuse in apples eyes.
 

Cipherr

Member
Oct 26, 2017
13,441
I love how the first page is "Why would they do this".

Several pages later you can see why. Because people will make excuses for them, and blame the user while caping for this shit. That's why they can do it.

Great thread.

I think the real solution is, don't buy this product.

Preach.
 
Oct 27, 2017
3,669
The stuff about irredeemable costs and misuse is just fluff. At the end of the day it wasnt repaired because the company "will not service products" if you arent "Apple or an Apple Authorized Service Provider." Yes Linus misused the product, because opening the case is misuse in apples eyes.
It's not fluff at all; beyond economical repair is how a product like this is classified, and the product won't be repaired because of it being classified as such. This status was induced by misuse, which makes the device exempt from service, and hence the company will not service the product.

1.8 Service Exclusions and Diagnostic Fee Apple may charge you a diagnostic fee (including shipping charges) as described in the Country Variation table, below ("Diagnostic Fee"), if Apple inspects your product and determines that (i) your product does not require service, (ii) your product has failed due to or has incompatibilities with software or data residing or recorded on your product (iii) service is required due to the failure of parts that are neither supplied by Apple nor Apple-branded, (iii) additional labor or parts are required that were not specified in the original estimated charges and you do not agree to authorize service based on Apple's revised estimated charges, or (iv) service cannot be performed because the serial number has been altered, defaced or removed or the product has failed due to accident, abuse, liquid spill or submersion, neglect, misuse (including faulty installation, repair, or maintenance by anyone other than Apple or an Apple Authorized Service Provider), unauthorized modification, extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes ("Service Exclusions"). Apple will return your product to you without servicing it and may charge you the Diagnostic Fee.

The issue isn't just that he opened the product (although that can sometimes render it ineligible for service given that he's not an AASP), his opening of the product and misuse resulted in the breaking of multiple components within the device and rendered it ineligible for any service or repair from Apple. This is not exclusively an Apple policy; Nintendo, Samsung, and Microsoft all have similar policies in place for their own devices.

The cost of repair for such a device is intrinsically linked to why devices like this get labelled as such and left ineligible for service. You are severely misinformed on what has caused this device not to be repaired if you think that's 'fluff' or irrelevant. It's absolutely relevant to consider that a company is not going to repair a product when the cost of repairing the product will cost more than the unit price of the product.

EDIT: If he wants the device repaired, he is more than welcome to purchase a new product. That the repair fee.
 
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Suiko

Member
Oct 25, 2017
2,931
LTT is a shitty site that caters to the PCMasterRace-circlejerk. And Apple-criticism still generates the most clicks in tech-"journalism", so this whole controversy is less about the obvious way this whole affair was destined to play out, but rather to raise their profile and generate clicks/cash.

Maybe I should go to McDonalds and ask them to sell me a pack of frozen patty's for 50c a pop. No big deal, right? They are right there in their fridge! And when they tell me to fuck off I can make a video and bitch about it.

What are you even rambling on about? it's not even a comparable example.

All I see are people making excuses, creating straw men and using points that have been clearly stated in the original video as some sort of hidden information they've uncovered. Do you have some actual counterpoints you'd like to discuss?

Seriously, it's embarrassing to watch.
It's also exactly why Apple feels they can get away with whatever, they have seemingly created a cult.

I've had better customer service from Sony and Nintendo, and they are not considered "pro" equipment that costs $5000. I took apart a PS2 to clean the lense, breaking it in the process. They still fixed it, no charge even.
 
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prophetvx

Member
Nov 28, 2017
5,340
It's 3 parts that are broken, the Screen, the main board and the PSU.
The fact that the damage control crew here in this thread think that it's some impossible feat of engineering to to replace those 3 parts is absolutely insane.
Apple sell the retina screens for a 15 inch mac book for around $1300. I can't imagine how much they are selling the iMac pro screen for but I'd assume it's more than $2,500. Logic board another $1,500. PSU, $250? Then labour. In the car world if it costs 80% of the value or more, it's a write off.

Ridiculous prices or not, he destroyed 2 major components of the computer.
 

8byte

Attempted to circumvent ban with alt-account
Banned
Oct 28, 2017
9,880
Kansas
The stuff about irredeemable costs and misuse is just fluff. At the end of the day it wasnt repaired because the company "will not service products" if you arent "Apple or an Apple Authorized Service Provider." Yes Linus misused the product, because as soon as he opened the case thats misuse in apples eyes.

Literally in almost anyone's eyes. Almost every tech company holds this same position, if you dick around with the internals and break something and the cost of repair is greater than the simple cost of replacement, they aren't going to repair it. No company is going to lose money because you are "curious" (even though his real motivator was just to generate clicks and make money off Apple hate, justified or not).

Crazy to see so many people absolutely buy into his cash cow without even taking anything else into consideration. I suppose that's why he's making bank on this garbage though and I'm not, lol.
 

Suiko

Member
Oct 25, 2017
2,931
Literally in almost anyone's eyes. Almost every tech company holds this same position, if you dick around with the internals and break something and the cost of repair is greater than the simple cost of replacement, they aren't going to repair it. No company is going to lose money because you are "curious" (even though his real motivator was just to generate clicks and make money off Apple hate, justified or not).

Crazy to see so many people absolutely buy into his cash cow without even taking anything else into consideration. I suppose that's why he's making bank on this garbage though and I'm not, lol.

Where are you getting that explanation from Apple?
Are you just guessing? Or just making a strawman?
 

BigDes

Knows Too Much
Member
Oct 25, 2017
3,799
Linus was actually fairly positive about the imac Pro during his review iirc.

He said wouldn't use it himself cause he was a pc guy but he quite liked it and even defended the price point as he believed the equivalent pc setup would actually cost a couple hundred dollars more.

But you know he's a YouTuber so if you don't agree with him you have to shriek about clicks in the most shrill conspiracy laden tone you can, apparently.
 

DigitalOp

Member
Nov 16, 2017
9,292
1) If you break something because you don't know what you're doing when you take it apart, that isn't a "tech issue". That is a problem you created. Tech issues stem from bugs, manufacturing defects, or other errors that are not a product of misuse.

2) It's in quotation marks because a tear down to see the internals of the computer serves no purpose to the end user watching the video. It doesn't really "serve a purpose" to anyone except curious minds. It's not like anyone can watch the video and build an iMac from parts they bought at a hardware store, and given his results, they sure as shit aren't putting on back together. Not to mention Apple made it pretty clear that the internals are exceptionally delicate and "crammed in there", which is why it has absolutely zero upgradability (because of the way the cooling system works and everything else, having all that power in such a tiny case is difficult, so there wasn't "room" to offer expansion).

3) It's slimy because Linus absolutely knew all of these things going into his tear down. He knew that the machine was factory sealed, and crammed to the brim with hardware. He knew that it wasn't upgradeable. He knew that he would void the warranty. He almost certainly knew that you cannot buy OEM parts for an Apple product off the counter like you would any other components. These are not secrets or newly discovered bits of information. I find it EXTREMELY hard to believe that given his "profession", he was completely unaware of these conditions and the risks involved. He knew very well that he could end up breaking the machine, he knew he probably couldn't get his hands on replacement parts, and he knew it would be out of warranty. Hell he probably knew that he'd run into some trouble trying to get it fixed. Yet he puts on a show of complete shock, like all of these things were unexpected. It's a conflict of interest because he's exploiting his user base for profit by pretending he was wronged. He kicks off his video with an extremely vague description of the situation and then IMMEDIATELY gets into his sponsorship to make money. Can you not see how disingenuous this is?

I get it, fuck Apple, whatever, but that doesn't apply here. This is a jack ass who tore open an expensive piece of hardware, knowing full well what he was getting into, and then pretending that he was the victim of malpractice. He's exploited the tear down and the subsequent consequences of his action for profit, all while you feel some faux outrage, even though he genuinely does not give a shit about that iMac at all.



They bought it only to tear it open, which runs a significant risk to break it, considering the hardware in question. The iMac Pro is not an OEM Laptop or a desktop PC someone built using over the counter parts. It isn't the best PC you can buy, but it absolutely is a complicated piece of kit that requires expertise, thus him buying it and thinking he could repair it is questionable, and he likely knew going in (or he's just very stupid) that something would go wrong. They didn't buy it to use it for Video production, they bought it to open it up and marvel at the guts, which runs a great risk of destroying the hardware. Literally every tear down video out there (from professionals) acknowledges this.

All this
 

Sei

Member
Oct 28, 2017
5,721
LA
Simple lesson. Don't buy Apple.

Not because of their policies, but because they make hardware that can't be easily repaired.
 

asmith906

Member
Oct 27, 2017
27,435
I don't know where people are getting the idea that Linus is anti apple. I've watched his content for a while and he barely covers Apple products. Last time I remember he even still carries around an iPhone 6. And if you watch the video he didn't break it one of his employees did. It seems this thread has devolved into people disliking him because he makes money on YouTube. If the problem is that the product is too damaged that Apple doesn't want to repair it why didn't apple say that. Maybe I missed it but it seems the not being worth repairing is from speculation.
 

nib95

Contains No Misinformation on Philly Cheesesteaks
Banned
Oct 28, 2017
18,498
That is so crazy. Apple does the stupidest shit sometimes. Releasing a new super premium product that is not properly repairable. Ok then.
 

8byte

Attempted to circumvent ban with alt-account
Banned
Oct 28, 2017
9,880
Kansas
Where are you getting that explanation from Apple?
Are you just guessing? Or just making a strawman?

Common sense? If the Logic Board is fried, then that means the GPU is likely also trashed (as it is a part of the logic board) and the other components are likely in jeopardy. Labor ranges, on average, between $40 and $80 an hour. Factor in costs of hardware and shipping, (which for repairs likely have smaller margins since no one would reasonably pay "new" prices for repairs) and you quickly approach the point of smaller profit margins comparatively to a job Apple could complete in one hour and make considerably more money (minutes to dollars).

Furthermore, as I stated earlier in the thread, repairs for this particular "accident" would likely require them to replace everything inside the unit to be "safe". If they do not replace everything, there is a possibility that they damaged other hardware that could fault down the line. Since most repairs are covered under limited warranties, if they don't repair or replace those parts, they could be on the hook for liability for those faults, and would have to repair it again at their own expense.

It's just common sense. You should be able to objectively look at this situation and see why a business would not want to take this project on. It isn't a money maker for them, and realistically he would be better off buying a completely new unit. He made the choice to break it apart and dig around and damage the unit. There is zero ground for sympathy or outrage here. If you're going to take the risk, you should absolutely be prepared to deal with the consequences. You aren't owed a fluffy outcome, especially not if you're going to make enough money to buy TWO iMac Pros off of your inflammatory videos.
 
Oct 27, 2017
3,669
I don't know where people are getting the idea that Linus is anti apple. I've watched his content for a while and he barely covers Apple products. Last time I remember he even still carries around an iPhone 6. And if you watch the video he didn't break it one of his employees did. It seems this thread has devolved into people disliking him because he makes money on YouTube. If the problem is that the product is too damaged that Apple doesn't want to repair it why didn't apple say that. Maybe I missed it but it seems the not being worth repairing is from speculation.
The AppleCare Advisor did say (in his very first conversation with him) that Apple typically won't service a product which has been damaged as his had. This is also stated in the repair terms and conditions. That renders it ineligible for service and because of the way he damaged it, classified as beyond economic repair. The procedure for such is to simply decline service, which is what happened.

It's not just speculation; anybody informed enough with the repair policies will know this is the case, how the device has been classed, and why service denied.
 

Psykodoughboy

Banned
Dec 17, 2017
782
Nacho

I was taking about all in ones not being able upgrade. Most pro consumer would way the pros and cons.

Also he bent the fucking screen with his foot.
 
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