It's almost as if there are labor and diagnostic costs factored into repair estimates.....
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YouTuber Linus breaks his iMac Pro, wants it to be repaired but Apple refuses
- Thread starter Redhead On Moped
- Start date
It's almost as if there are labor and diagnostic costs factored into repair estimates.....
Oh God
That sounds like a great contender for worst tech video of 2018
Best huelen thread since Man Who Doesn't Dump Is Raising Money For A Waku Waku Sonic Patrol Cab Car To Archive
Even with Apple's branding surcharge, no way that should come out to $5000.
Have you ever repaired, upgraded, or built a PC? Unless you need to carry an iMac Pro to the top of Mt. Kilimanjaro for repairs, at labor costs of $50/hr, labor to replace a MB, PSU, and screen should be no more than $150.
In what world do you live in, that somehow a consumer computer's MB, PSU, and integrated 27" display could total anywhere near $5000 in parts cost?
Here's the cost of roughly similar parts on Amazon for the MB, display, and PSU:
- LG Ultra HD 5K UltraFine USB-C 5120x2880 27" IPS Monitor, Black (Certified Refurbished): $800 (That's a whole refurbished monitor, not just the LCD)
- ASUS WS C422 PRO/SE LGA2066 ECC DDR4 M.2 U.2 ATX Motherboard for Intel Xeon W-Series Processors with SafeSlot: $400 (MB that supports the CPU the iMac Pro uses)
- Intel XeonCorsair HXi Series, HX1000i, 1000 Watt (1000W), Fully Modular Power Supply: $265 (Apple does not mention the PSU wattage/specs, so I just picked something high wattage -- and not even the cheapest model on Amazon. Other 1kW PSUs are ~$165)
As Linus stated, they checked the CPU, RAM, and SSDs on other computers, and they are not damaged.
Mac Rumors said:
Mac Rumors said:
Mac Rumors said:
Apple refusing to repair it is somewhat reasonable, but an authorized technician refusing to repair it (at Linus's cost) is ridiculous. We're not talking about some crazy newfangled technological wonder here, we're talking about a computer. People have been repairing computers for decades without issue. It's really not that hard or dangerous if the computer is halfway reasonably designed in the first place.
Goddamn. Imagine if it were dropped or something and you knew it was your fault. Apple telling you to eat the cost of an entire PC and buy a new one is some bullshit.
To me the opposite is ridiculous, a private, authorized technician can decide if they want to repair it or not, there are a lot of reasons why they wouldn't want to it's their own business.
But Apple, the mother company that produced, sold and commercialized the product must be able to repair it or at the very least send it to someone that can.
The part about "MacRumors contacted a reliable source who confirmed that Apple Authorized Service Providers are permitted to deny service for any product that has been opened or modified by a customer, regardless of warranty, both for safety reasons and to avoid responsibility if the machine cannot be fixed."
I can completely understand, people who don't repair computers for a living have no idea how more often than not responsibility of the machine is yours, and eternally yours if you so much as put a single finger print on it. If the machine fell off their desk, it's some how now your problem. "You looked at it last!"
At least where I'm from anyway, people are too entitled, think they have way more rights than they do, ignorant and simply don't understand technology at all and I've also started denying some repairs out of knowing what it WILL turn in to in the future. That's why I'm leaving that job, because my mental health isn't worth losing over all these angry little people.
Yeah, I can see the argument. My main thought is that Apple should be able to have it be repaired, either themselves, or through an authorized repair place.
'messed with'? It's a computer. Computers aren't arcane devices that a user should never open -- they are built out of discrete, replaceable parts.
And you think this is a philosophy of Apple's?
In 2018, if you open almost anything up and break it in the process, an L is headed your way if you plan to get Apple to repair it.
Not lately, it seems. Older Mac Pros are user serviceable.
That's the problem here, though. Apple has decided to make a 'professional' computer that is anything but, and Apple fanboys will defend that horrible decision to their last breath. As others have said here, a 'professional' computer that is not repairable (either by design or policy) is basically a liability.
"But...but..... the user OPENED IT" is a stupid argument when the device is a PC -- a thing that has been user serviceable since day one. Imagine if you bought a Tesla, and they refused to repair it because you opened the hood and change the windshield washer fluid. That'd be ridiculous. But if Apple made a car, and acted the same -- people would defend it, as they defend this nonsense.
For a hardware that cost thousands, it doesn't sound like you actually own it but just paying to just use it.
I brought this up earlier and Apple makes it hard to do something as simple as replacing a battery. It has to be done by Apple and cost up to $200 with the one year warranty only covering defective batteries.
While anyone with a Windows Laptop can buy a replacement and swap out the battery for $40. You don't even have to open the laptop.
And that's just the tip of the iceberg with my problems with Apple.
I brought this up earlier and Apple makes it hard to do something as simple as replacing a battery. It has to be done by Apple and cost up to $200 with the one year warranty only covering defective batteries.
While anyone with a Windows Laptop can buy a replacement and swap out the battery for $40. You don't even have to open the laptop.
And that's just the tip of the iceberg with my problems with Apple.
This is hardly just an Apple issue.
You can at least unscrew the bottom of a MacBook.
This is hardly just an Apple issue.
You can at least unscrew the bottom of a MacBook.
Oh no, one brand out of the many others in the market!
Unless you're under warranty then they have terrible customer service. Tried to charge me 250 to diagnose an old iPad air. I could buy a new one for that much at the time. Yea I get that's what they're trying to make you do....But it's bullshit nonetheless.
I wouldn't be surprised if most Apple fans believe that there is something special about Apple's hardware which means that it should never be opened for repairs or upgrades.
Devices are being built in ways that are increasingly difficult to repair, but do Microsoft blacklist devices so that authorized service centers cannot order replacement parts for them, when the customer is willing to pay?
The switch to a unibody design made MacBooks so much easier to repair or upgrade than they used to be. Opening up anything prior to that design was an absolute nightmare.
But they have been gradually making them more and more difficult to repair again, and trying to replace the keyboard on the current MacBook / Pro designs is arguably the worst thing that Apple has done in a long time. That's why they just swap out the device for a new one instead.
The thing is, it wouldn't be difficult for Apple to make their machines significantly easier to service or repair than they are now, but they don't want them to be repairable.
Making the device easier to open up means that you might have to add a visible screw or two to the design, rather than gluing it together.
Some of you guys defending Apple here, would you accept ,the company you bought your new car from , denied repair service because you tried to change an air filter and somehow broke more stuff in the process ??
That's pretty much my takeaway from this thread.
Plus Cuper... Apple gonna Apple. Stuff like this is why I don't really buy their products.
This is an All-In-One computer, not a regular PC. They're not made to be opened by a user at all.
Well you did say "While anyone with a Windows Laptop...."
As said many times before this is not the same at all. This is a device that was made not to be opened by a normal user while your car was made so that you could change the airfilter in it yourself. If you don't like that then you dont buy an All-In-One computer that is not user-serviceable you buy something else. I don't understand why people cannot accept this. If you don't like it, don't buy it.
yeah, I'd just go to a different garage
That's not a good example. This computer when through a lot of shit when it got shorted. I'm pretty sure the dealer is able to refuse a repair if a car is too messed up because by repairing it they're putting a guarantee it's supposed to work. It's the same with sending your car to an unauthorized shop for repairs which is going to void your warranty.
This computer isn't sold as something that's remotely repairable. You have to take off the screen to reach anything and there's not even a door for RAM replacements.
Most dealerships/mechanics would be happy to take your money if you were desperate enough to say 'save it' tho
Go break your console like this and see if Sony will fix it.
This is not an uncommon thing. And the video is horrible. I can't believe anyone could take it seriously.
This is not true. They even try to sell you an extended warranty when checking out on their store. They have a service manual for this unit. So it is entirely repairable. Just need the parts.
LTT is a HUGE channel and they've never come across this sort of BS before. At the end of the day, the reason why they won't supply the parts or have any authorised repair is because they're not ready for it... They should be by the time they push this product out.
It's a workstation.
Dell changed my Alienware's MB TWICE and display 3 times at no extra cost, even sent someone to my home to do it. And that was a damn refurb.
Apple have gross practices when it comes to repair. At least they shouldn't gimp third party repair centres, but that's their bread and butter.
the car comparison is ridiculous until a company specifically designs their models to not be serviceable, just like computer repair was easily done by anyone with a screwdriver until apple started clamping down on that
Sony offered me the opportunity to send my PS3 to Japan for repairs. That cost more then a new unit but the offer stood. Even after I opened it to salvage my demons souls blue ray.
Probably
I feel the car analogy is a bit apples to oranges though. Cars have more protections and is a product you own much longer which also requires routine maintenance versus a computer.
With a computer most people just buy a new one unless there's only a single thing wrong with it like the display.
Everything might be wrong with it after that short. Apple doesn't wanna ship back a computer they think is fine only for it to explode because an unforeseen problem caused by LTT surfaces after they ship it back. Same with selling it as a refurbished part at which point it's a total loss and they might as well just buy a new one.
By the consumer
Can't wait for the three hour video about this
/s
"third party apple repair centers" aren't things that really exist anymore. apple has so many contractual requirements and restrictions for authorized service providers that they've gradually driven almost everyone out of the space, especially since even ASPs can't repair a lot of their products anyway.
out of warranty repairs centers are still a thing but vary wildly in quality and reliability, plus with lots of models it's almost impossible to find parts.
What does it matter ? It's not a warranty claim. It's about paid repair service. If the Mac had fallen from a table it would be repaired.
I have had better customer support from Apple than any other computer manufacturer I have dealt with. The one time they could not fix my computer they gave me a brand new one, which was better than the one I had purchased.
Not to say that they are perfect. No one is and some of my friends have had bad experiences trying to get their iPhone repaired, where it took way longer than it should have to get them to consider the problem.
But the problem the guy in this ridiculous YT video is having is not a problem. This can happen with any consumer electronics. This is not a problem IMO.
I am pretty sure they would have told you to jump in a lake if you had smashed your PS3 with a hammer.
The fact that Apple has no way to repair a new product and gives no information is not a problem? Huh?
Anyway, as someone who repairs iPhones daily... Their customer service is butt.
They gave you a new one because they typically don't do repairs, they just swap it out and give you a refurb and you'll lose your data. This is why third party repair is so important.
Sometimes a $2 resistor is all a laptop needs and Apple could diagnose and fix quickly if they tried, but will instead charge you more than a MacBook is worth just to give you a new one.
Because it's a certified repair. They warrant that the product will work 90 days after the repair and have to maintain the reputation.
A device that has been messed by someone else could have any number of unseen issues.
Is that what happened with this iMac pro? He smashed it with a hammer? That's not what I took away from this video...
On the old site Huelen had a mega-thread meltdown when Huelen bought an iPad at Best Buy and the cashier unsealed the box.
I'd like to see you go into a dealership with a seized engine, shot transmission, and fried electric system and say "I tried to change the air filter".
I watched the video and I missed that? Where in the video did he admit that?
Thats my Trump loving assumption (partly because I hated the recreation and how cheesy it was so maybe I am inclined to believe the worst).
It certainly did not break from normal usage though. They opened it up and broke it because they either did not know what they were doing or they did it intentionally.
Much like CNN, global warming and this video it is all fake news.
He might as well have. Modifying it how he did will classify it as beyond economical repair, the same as if one were to put it in a wood chipper or smash it with a hammer.
HP, Dell, Google, Samsung and Microsoft all have the same system in place with regard to servicing for their devices in that they can all refuse repair to such a device.