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EA has removed the refund button from their customer portal (Mod Edit: False)

eKongDiddy

eKongDiddy

One Winged Slayer
Member
Oct 31, 2017
2,521
Beach City
Thread posted on behalf of [B]Russell493[/B] from the Adopt a User thread.


According to some users in the thread, this info is outdated! Looks like this option was removed before the controversy!


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According to u/BatofSpace on Reddit, EA has removed the refund button from their customer portal page for the game.

Reddit Thread

Reddit Thread #2

Nanashrew said:
This was happening yesterday too

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——————————

The only way to get a refund now is to call customer service. This may be due to an influx of users requesting refunds for the Battlefront II game.

According to some users in the thread, this info is outdated! Looks like this option was removed before the controversy!

MOD EDIT:

Mazzle said:
The EAHelp twitter Account redirects you to this site for refunding:
https://help.ea.com/en/refund/

Weird.
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Last edited by a moderator:
Allseeingeye

Allseeingeye

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Oct 27, 2017
1,018
This type of stuff sounds like it needs regulation at this point, it's getting out of hand and customer rights are being shat on.
 
Silky

Silky

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Oct 25, 2017
10,522
Georgia
Isn't Origin known for being one of the first servics to actually have a seamless refund feature lol
 
Ragona

Ragona

Member
Oct 26, 2017
423
Worth adding that customer support chat waiting time is >60 minutes at this point.
Guess thats one way to tell your customer to f*** off and another example of dont ever preorder
 
thezboson

thezboson

Member
Oct 27, 2017
1,250
I am glad I have not purchased an EA game since I somehow forgot that Mass Effect trilogy was EA lol.
 
ChaosSmurf

ChaosSmurf

GLHF
Verified
Oct 25, 2017
257
Horsham, United Kingdom
That's stunning. Must be an error, legitimate server issue, maybe a problem processing payments or something. Or they just have a bet on for how they can one-up their own PR disasters. Incredible.
 
OP
OP
eKongDiddy

eKongDiddy

One Winged Slayer
Member
Oct 31, 2017
2,521
Beach City
Ragona said:
Worth adding that customer support chat waiting time is >60 minutes at this point.
Guess thats one way to tell your customer to f*** off and another example of dont ever preorder
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Click to shrink...

Holy cow! I couldn't imagine being on hold for that long for a video game. The only people I've been on hold for that long have been warranty or insurance companies haha. And it's always "Hi, are you still there?" Apple will disconnect also if you don't reply fast enough.
 
Agni Kai

Agni Kai

Member
Nov 2, 2017
6,827
Well, you know EA, you can make Battlefield Bad Company 3 next year, but even if you do, you are not gonna get a single cent from me anymore.
 
LewieP

LewieP

Member
Oct 26, 2017
18,091
Silky said:
Isn't Origin known for being one of the first servics to actually have a seamless refund feature lol
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Big distinction was that it wasn't refunds for games on Origin, it was refunds for EA games on Origins, whereas the likes of Steam and Xbox Live are for all games sold on the service.
 
Bjones

Bjones

Member
Oct 30, 2017
5,622
It's sad to see it come to this from what I've play of bf2 it's a great game all around from a gameplay perspective.
 
Fiksi

Fiksi

Member
Oct 27, 2017
866
I didn't have a refund button on my BFII pre-order in that Order History window when I refunded it last week on the 6th I think. It was just after the game had been charged, I assumed the charge was why it wasn't showing for me as it was my first experience with refunding on Origin. The refund did work out in the end but yeah I had to search around a bit to find out how.
 
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