Below are the full details on the Bumblebee UHD replacement process:
Thank you for your continued patience while we address the audio issue you have been experiencing.
In response to Bumblebee UHD's picture and audio sync issues being observed on some playback platforms, we have determined we can tighten their alignment to remedy the audio sync lag issue. Audio sync lag was observed primarily with the English ATMOS track, but we are addressing all the audio tracks on the disc regardless.
The majority of consumers may never notice the sync issue, but unfortunately, the audio sync lag is exacerbated by viewing the film via the "ARC" (Audio Return Channel) port on TVs that output to a sound-bar or receiver. Compliance amongst TV manufacturer ARC implementation is not standardized, thus different set-ups will exhibit different and varying playback behavior, even if played back on the same set-up multiple times.
A replacement disc is already ready that will align the picture and audio sync better, but do note, it still may not remedy all the ARC playback set-ups in the market – we suggest consulting your manufacturer's documentation on how to align picture and audio sync if still experiencing lag.
Please mail your UHD Disc to the address below and include your shipping information.
Paramount Pictures
5555 Melrose Ave
Los Angeles, CA 90038
Attn: Customer Service
Re: Bumblebee
