Hello,
We are contacting you about a recent error on your account relating to your Amazon order #000-000000-0000000. Your payment card was charged before your pre-order item was dispatched.
If you wish to pay only at the time of dispatch, you may cancel your pre-order to get a full refund. If you place a new pre-order for the same item we will only charge you once your item dispatches. If you take no action, then your item will be dispatched as normal.
We apologise for the inconvenience caused and thank you for your understanding.
Sincerely,
Customer Service Department
Amazon.co.uk
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