Has anybody had experience with Paypal limiting your account based on you potentiall being a 'politically exposed person'?
I'm butting heads with Paypal (I want to say locally but of course the call centre is probably located on the largest moon of Jupiter) for these reasons as I type this.
The thing is though I've been asked to go through this rigmarole before.
The gentlemen on the line could only provide basic info on the why-for's but apparently it has something to do with my sharing a name with someone who's either a politician, a judge, or similarly important. ASIC directive.
I'm ropable!
Sorry I only saw this today opening the thread at the top of page.
PEP (politically exposed person) runs from third party suppliers to PayPal, companies like
Nomino supply such data on individuals around the globe. Basically as you've explained there is a mismatch with you and someone else. If you provide enough data to PayPal e.g. name, DOB, country of birth, drivers license etc. you can request they rerun your PEP verification so you don't return as a mismatch or a false positive.
I have a client who uses PEP integration and it's constantly mismatching people based on data points not matching etc. It's sad they know you're not the person who has PEP record and still limit your account. It's an automated system that's not 100% accurate, as you can tell.
My advice is to simply push PayPal to identify you further, proving you're not that person, getting a better match of you/your identity data so you pass the PEP check just fine. Once that is done you should be within the threshold of their automated system to return normal PayPal account usage. There is a Sydney number for PayPal support, you can
sometimes get an local Australian during business hours.
Beyond that finding out who PayPal use as their data supplier for PEP checks and approaching them directly for support could be another avenue.
