• Light/Dark
  • Ever wanted an RSS feed of all your favorite gaming news sites? Go check out our new Gaming Headlines feed! Read more about it here.

Chipotle manager+staff tells these customers they have to pay first lol (Up: Tweets Change Story)

Mr. X

Mr. X

Member
Oct 25, 2017
5,495
Edit: If you never been to Chipotle, here's how ordering works

Helot_Azure said:
They make the food in front of you, put it in a container and then a bag, slide it next to the register (on their side) and you pay for it.

Aka cafeteria style service.
Click to expand...
Click to shrink...

Watching them drag the whole staff while recording is great
Masud Ali (@Masudaliii) posted a video which showed himself and his friends being refused service at a Chipotle in Minnesota unless they pay first. Chipotle said: "What happened here is not how our employees should treat our customers. We are committed to treating all of our guests fairly and with respect." The manager has been "terminated" and the staff has been "retrained."
Click to expand...
Click to shrink...

https://twitter.com/i/moments/1063699674484432896



They record them serving a lady who comes in during this lmao


Update: this is looking like it'll backfire soon lol

Deleted tweets about dine and dashing



Update 11/20

She's been rehired

https://abcnews.go.com/amp/US/chipo...s/story?id=59290506&__twitter_impression=true

The company had earlier said it was aware that one of the alleged victims who claimed that he and his friends were racially profiled had previously boasted on Twitter about dine-and-dash incidents specifically targeting Chipotle.

"Based on our review, we have offered our manager her job back," Laurie Schalow, chief communications officer for Chipotle, said in a statement to ABC News Monday afternoon. "While our normal protocol was not followed serving these customers, we publicly apologize to our manager for being put in this position. We will work to continue to ensure that we support a respectful workplace for our employees and our customers alike."
Click to expand...
Click to shrink...
 
Last edited:

Deleted member 42

user requested account closure
Banned
Oct 24, 2017
16,939
How does that even work

Chipotle literally just keeps the food at the cashier spot until you pay anyways
 
SurrenderDorothy

SurrenderDorothy

Member
Oct 25, 2017
7,510
Serve my Somali brothers, you goddamn racists.


EDIT: I believe I've been bamboozled.
giphy.webp
 
Last edited:

Deleted member 835

User requested account deletion
Banned
Oct 25, 2017
15,660
A manager at a St. Paul Chipotle was fired this week after a video went viral of employees refusing to serve five black men and asking them to prove they could pay before taking their order.

Masud Ali, 21, said he and friends were told they couldn't be served Thursday night at the eatery on Grand Avenue and were accused of being customers from an earlier night who weren't able to pay for their meal.

"It sounded really racist — the way she said it was racist," Ali said Friday. "She asked for proof of income as if I'm getting a loan."

In a statement, Chipotle said it conducted a "thorough investigation," and talked with police officers who were called to the restaurant, as well as employees.
Click to expand...
Click to shrink...

Source:http://www.startribune.com/chipotle...r-retrains-staff-after-viral-video/500733081/
 
Last edited:
Nepenthe

Nepenthe

When the music hits, you feel no pain.
Administrator
Oct 25, 2017
20,675
Add "Risking your intestines while black" to the list.

But seriously, why weren't the employees who did this also fired along with the manager?
 
NinjaScooter

NinjaScooter

Member
Oct 25, 2017
54,117
How can you be so goddamn stupid. Like you see them recording you how do you think this is going to go from here? Fucking idiots.
 

Deleted member 16657

User requested account closure
Banned
Oct 27, 2017
10,198
The fuck? You order, they make it, you pay them, you take it. Unless this is some weird Chipotle where you order, eat and then pay an actual bill? Seems like they just wanted to fuck with them. Even made it worse by serving a white customer on video as well. Corporate must be cringing hard.
 

Deleted member 2802

Community Resetter
Banned
Oct 25, 2017
33,729
BronsonLee said:
How does that even work

Chipotle literally just keeps the food at the cashier spot until you pay anyways
Click to expand...
Click to shrink...
Mushroomer25 said:
Yeah, this makes no sense on their part. If they can't pay, just don't hand them the food.

Then again, racism is never intelligent.
Click to expand...
Click to shrink...
In addition to being racist there might have been some kind of quota for wasted food that the manager was trying to hit for promotions/weekly goals stuff.
If you have a custom food like subway or chipotle you can't serve that to a new customer once it's made so either you "waste" it and eat the cost or you give it to your employees or eat it yourself.
 
Brinbe

Brinbe

Avenger
Oct 25, 2017
58,035
Terana
Knew exactly who it'd be before I even opened the thread. Fucking horrible. should've canned every single one of those employees
 

ArtVandelay

User requested permanent ban
Banned
May 29, 2018
2,309
Proof of income! Right, you should only be able to order a burrito with a perfect credit score!
 
Anoregon

Anoregon

Member
Oct 25, 2017
14,028
NinjaScooter said:
How can you be so goddamn stupid. Like you see them recording you how do you think this is going to go from here? Fucking idiots.
Click to expand...
Click to shrink...

Yeah that's the shit that still gets me about how dumb people are. Like, my man you remember that the internet exists right? People are gonna see this video of you being blatantly racist and that probably won't be good for you. More often than not it makes people double down instead of taking a second to re-evaluate. I dunno if it's just a human nature thing or what, but man people do love to fuck up on camera.
 
Z-Beat

Z-Beat

One Winged Slayer
Member
Oct 25, 2017
31,837
PogChamp said:
The fuck? You order, they make it, you pay them, you take it. Unless this is some weird Chipotle where you order, eat and then pay an actual bill? Seems like they just wanted to fuck with them. Even made it worse by serving a white customer on video as well. Corporate must be cringing hard.
Click to expand...
Click to shrink...
BronsonLee said:
How does that even work

Chipotle literally just keeps the food at the cashier spot until you pay anyways
Click to expand...
Click to shrink...
Yeah, this is what confused me. I thought the article meant that the other people ordered food, didn't pay, and just left the food there, but based on the video they give you the food and then let you do whatever until you pay?
 
Ponn

Ponn

User requested account closure
Banned
Oct 26, 2017
3,171
Yea, because If it's something Chipotle definitely needs is more bad publicity.

Can I have a side of racism with that noro virus and rice burrito?
 
You Are Viewtiful

You Are Viewtiful

Banned
Oct 25, 2017
3,428
I was thinking "maybe they prepared the food and they couldn't pay so it went to waste" but then I rememebred Chipotle serves only uncooked food so....
 
NinjaScooter

NinjaScooter

Member
Oct 25, 2017
54,117
My guess is that their objection is that they make a bunch of food, and someone can't pay, they have to eat the cost of that food, which is why a manager would care. Except only a stupid, incompetent goddamn manager would care more about losing the cost of a few burrito bowls over the cost of the negative PR from blatantly racially profiling a group of black men going viral.
 
Cyanity

Cyanity

Member
Oct 25, 2017
9,345
Nepenthe said:
Add "Risking your intestines while black" to the list.

But seriously, why weren't the employees who did this also fired along with the manager?
Click to expand...
Click to shrink...

It sounds like maybe some of the other employees just took the manager's word at face value here, but I could be wrong. I'm not really about to give those employees the benefit of the doubt
 
Str0ngStyle

Str0ngStyle

Member
Oct 28, 2017
1,352
I have never been to a Chipotle where I was able to get the food before paying. What the blue fuzzy fuck kinda nonsense is this?! AND peeps lost their jobs too, damn people are stupid
 
Vincent Alexander

Vincent Alexander

Member
Oct 26, 2017
19,736
NinjaScooter said:
My guess is that their objection is that they make a bunch of food, and someone can't pay, they have to eat the cost of that food, which is why a manager would care. Except only a stupid, incompetent goddamn manager would care more about losing the cost of a few burrito bowls over the cost of the negative PR from blatantly racially profiling a group of black men going viral.
Click to expand...
Click to shrink...
It's all right though. It's 2018, and these morons are smart enough to realize social media is nearly dead, nobody carries phones anymore with video recording capabilities, and that surely her refusal of service will be forgotten within the hour. /s
 

Deleted member 2145

User requested account closure
Banned
Oct 25, 2017
29,223
hopefully they get fired immediately

also you'd think people would be smart enough at this point to see the phones recording and change their tune
 
est1992

est1992

Member
Oct 27, 2017
8,180
dyst said:
So is she suggesting these guys come often and usually don't pay?
Click to expand...
Click to shrink...
That's what it looks like.

I am a black man, and I'm gonna say this is one of those rare instances where I think I might have to look into it more. Only because she doesn't seem like the stereotypical racist right off the bat.

And because something about his caption looks like bait to me. Idk, this one just seems off.
 
Alucrid

Alucrid

Chicken Photographer
Member
Oct 25, 2017
11,413
Str0ngStyle said:
I have never been to a Chipotle where I was able to get the food before paying. What the blue fuzzy fuck kinda nonsense is this?! AND peeps lost their jobs too, damn people are stupid
Click to expand...
Click to shrink...

It's about paying before they even start to make the food. Which never happens considering how their counters are set up
 
sleepnaught

sleepnaught

Banned
Oct 26, 2017
4,538
I have no idea what's going on. She's accusing them of coming in before, ordering food, and just not paying for it? If that's actually true, I can understand their refusal to serve them. Still poor optics in 2018. Otherwise, blatantly racist. Can't say either way without knowing more. I find it hard to believe anyone would order food and not pay at a place where you have to pay before you get your food anyway.
 
Instro

Instro

Member
Oct 25, 2017
15,001
Tagyhag said:
What, you never just go to a restaurant and order food, only to leave without paying and not getting the food? I used to do it every day after school with my group of friends!
Click to expand...
Click to shrink...

This was years ago, but back when I worked food service we definitely had people do this. Either as a joke or try and get cheap/free food. Not as a one off either, but there really wasn't much point in arguing with them. Either they got the food or they didn't.
 
NinjaScooter

NinjaScooter

Member
Oct 25, 2017
54,117
sleepnaught said:
I have no idea what's going on. She's accusing them of coming in before, ordering food, and just not paying for it? If that's actually true, I can understand their refusal to serve them. Still poor optics in 2018. Otherwise, blatantly racist. Can't say either way without knowing more. I find it hard to believe anyone would order food and not pay at a place where you have to pay before you get your food anyway.
Click to expand...
Click to shrink...

If that is really the case, and these people really did buy food once and leave the food without paying, you still don't change your entire company/restaurant policy for this one instance. That's just bone headed. Honestly, if I'm that manager and I think this group of men has done this before, I still serve them. If it happens, you eat that shit and call it a day. If it becomes habitual (more than once, and you are certain) you call the cops and try and have them trespassed or something, or formally refuse them service. You don't take it upon yourself to change your entire corporate policy just for this one group of african american young men, while allowing other white customers to follow the standard procedure (all while being recorded doing this, mind you). You have to be a moron totally incapable of your job and position to not be able to process how terrible the optics of that are.
 

Deleted member 2145

User requested account closure
Banned
Oct 25, 2017
29,223
sleepnaught said:
I have no idea what's going on. She's accusing them of coming in before, ordering food, and just not paying for it? If that's actually true, I can understand their refusal to serve them. Still poor optics in 2018. Otherwise, blatantly racist. Can't say either way without knowing more. I find it hard to believe anyone would order food and not pay at a place where you have to pay before you get your food anyway.
Click to expand...
Click to shrink...

even still who cares? at places like chipotle you're gonna have to pay before receiving your food anyway. it's not like these workers will get less money in their paycheck if they have to throw some food away because those people didn't pay. hell, you can just eat the fucking food yourself or give it away to a homeless person or something.
 
Slipknot666

Slipknot666

Banned
Dec 1, 2017
1,716
Chipotle is garbage to begin with. I hope these guys never come back. Their bowels will appreciate it
 
sleepnaught

sleepnaught

Banned
Oct 26, 2017
4,538
NinjaScooter said:
If that is really the case, and these people really did buy food once and leave the food without paying, you still don't change your entire company/restaurant policy for this one instance. That's just bone headed. Honestly, if I'm that manager and I think this group of men has done this before, I still serve them. If it happens, you eat that shit and call it a day. If it becomes habitual (more than once, and you are certain) you call the cops and try and have them trespassed or something, or formally refuse them service. You don't take it upon yourself to change your entire corporate policy just for this one group of african american young men, while allowing other white customers to follow the standard procedure (all while being recorded doing this, mind you). You have to be a moron totally incapable of your job and position to not be able to process how terrible the optics of that are.
Click to expand...
Click to shrink...
Well, it sounds like she is specifically saying this group( or at least one of them) does this routinely. I don't know why I would make the rest of my customers show proof of payment before hand if they don't have a history of that behavior. I wouldn't even ask for proof of payment myself. If they came in routinely and did that, it would be an instant call to the police for trespassing. You're right on that.
 
NinjaScooter

NinjaScooter

Member
Oct 25, 2017
54,117
sleepnaught said:
Well, it sounds like she is specifically saying this group( or at least one of them) does this routinely. I don't know why I would make the rest of my customers show proof of payment before hand if they don't have a history of that behavior. I wouldn't even ask for proof of payment myself. If they came in routinely and did that, it would be an instant call to the police for trespassing. You're right on that.
Click to expand...
Click to shrink...

Obviously, she couldn't have been that sure, because she was wrong based on Chipotle's own internal investigation. She confused them for someone else. Racially profiling and discriminating customers in itself is wrong, doing it based on a "hunch" is fucking stupid.
 
sleepnaught

sleepnaught

Banned
Oct 26, 2017
4,538
phanphare said:
even still who cares? at places like chipotle you're gonna have to pay before receiving your food anyway. it's not like these workers will get less money in their paycheck if they have to throw some food away because those people didn't pay. hell, you can just eat the fucking food yourself or give it away to a homeless person or something.
Click to expand...
Click to shrink...
If its true, who cares either way how they handle it? Serve them or not? If they aren't planning on paying, its not a matter of race, its a matter of being a prick and making a low wage worker have to put up with your bullshit because can't be bothered to pay for a chipotle burrito. Of course, if its not true, then that completely changes everything.
 
sleepnaught

sleepnaught

Banned
Oct 26, 2017
4,538
NinjaScooter said:
Obviously, she couldn't have been that sure, because she was wrong based on Chipotle's own internal investigation. She confused them for someone else. Racially profiling and discriminating customers in itself is wrong, doing it based on a "hunch" is fucking stupid.
Click to expand...
Click to shrink...
Well, obviously. Just assuming its the same guy because he's black is about as blatant as it gets. I haven't read the investigation so I wouldn't know.
 
est1992

est1992

Member
Oct 27, 2017
8,180
NinjaScooter said:
If that is really the case, and these people really did buy food once and leave the food without paying, you still don't change your entire company/restaurant policy for this one instance. That's just bone headed. Honestly, if I'm that manager and I think this group of men has done this before, I still serve them. If it happens, you eat that shit and call it a day. If it becomes habitual (more than once, and you are certain) you call the cops and try and have them trespassed or something, or formally refuse them service. You don't take it upon yourself to change your entire corporate policy just for this one group of african american young men, while allowing other white customers to follow the standard procedure (all while being recorded doing this, mind you). You have to be a moron totally incapable of your job and position to not be able to process how terrible the optics of that are.
Click to expand...
Click to shrink...
I'd have to go with this. It all did seem sketch at first like she's really seen these men before, but even if that was the case, then they still have to pay before you get the food. So she could've just held onto it until she received the payment. I worked at a pizza place in college and had to do this a few times. We just kept it and ate it lol
 
You must log in or register to reply here.