So I'm currently trapped in a hell of my own making. A while back I moved to Japan for work and I didn't bring any PlayStation console with me. I changed my phone number without first updating my 2 step verification or getting my backup codes. Recently I bought a new PlayStation and now I can't login.
So I've been trying to connect with PlayStation customer support and it's been a soul crushing experience.
There is a live chat on PlayStation's support website that ideally connects you with an agent to help you with your problem. It first connects you with a bot that can help with simple problems but you can ask the bot to direct you to an agent if you need help with something else.
Unfortunately, the bot almost always tells you that the agents are too busy and that you need to try again at a later date.
Well finally, after weeks of trying and getting up early to match the time zone, I managed to get someone. I had to wait just shy of an hour after being told I was being directed to an agent, but I was thrilled anyways.
I told them my issue. I have a US account that I'm trying to log into but can't because I have a new phone number and no backup codes.
The agent asks for my contact information and after confirming tells me to wait.
I then get a message saying that PlayStation support US can't help with accounts made outside of the US and that making one is a violation of the terms of service. The agent immediately ended the live chat after sending that message without letting me ask anymore questions. As a reminder, I told them that I had a US account so this was pretty weird and frustrating to say the least.
I actually had the same, but much less frustrating experience with PlayStation support Japan. My browser defaults to them so I contacted them first. Their bot connected me with an agent on my first try, pretty late at night too, and I didn't have to wait long at all. The agent ended up telling me the same thing, that they couldn't help with accounts made outside of Japan, but the agent did direct me to the US support page and also asked me if I had more questions and I was able to get more information from them.
Now I'm stuck trying to get in contact with an agent again to explain my case. I'm feeling pretty hopeless at this point.
Anyways, I just had to write something to process all of this. I guess I would be interested in hearing everyone else's experiences with PlayStation customer support. Perhaps you had a better time than I've been having.
So I've been trying to connect with PlayStation customer support and it's been a soul crushing experience.
There is a live chat on PlayStation's support website that ideally connects you with an agent to help you with your problem. It first connects you with a bot that can help with simple problems but you can ask the bot to direct you to an agent if you need help with something else.
Unfortunately, the bot almost always tells you that the agents are too busy and that you need to try again at a later date.
Well finally, after weeks of trying and getting up early to match the time zone, I managed to get someone. I had to wait just shy of an hour after being told I was being directed to an agent, but I was thrilled anyways.
I told them my issue. I have a US account that I'm trying to log into but can't because I have a new phone number and no backup codes.
The agent asks for my contact information and after confirming tells me to wait.
I then get a message saying that PlayStation support US can't help with accounts made outside of the US and that making one is a violation of the terms of service. The agent immediately ended the live chat after sending that message without letting me ask anymore questions. As a reminder, I told them that I had a US account so this was pretty weird and frustrating to say the least.
I actually had the same, but much less frustrating experience with PlayStation support Japan. My browser defaults to them so I contacted them first. Their bot connected me with an agent on my first try, pretty late at night too, and I didn't have to wait long at all. The agent ended up telling me the same thing, that they couldn't help with accounts made outside of Japan, but the agent did direct me to the US support page and also asked me if I had more questions and I was able to get more information from them.
Now I'm stuck trying to get in contact with an agent again to explain my case. I'm feeling pretty hopeless at this point.
Anyways, I just had to write something to process all of this. I guess I would be interested in hearing everyone else's experiences with PlayStation customer support. Perhaps you had a better time than I've been having.
