EA has removed the refund button from their customer portal (Mod Edit: False)

Discussion in 'Video Games' started by Steven Universe, Nov 14, 2017.

  1. Steven Universe

    Steven Universe Member Original Poster

    Thread posted on behalf of Russell493 from the Adopt a User thread.

    According to some users in the thread, this info is outdated! Looks like this option was removed before the controversy!


    According to u/BatofSpace on Reddit, EA has removed the refund button from their customer portal page for the game.

    Reddit Thread

    Reddit Thread #2


    The only way to get a refund now is to call customer service. This may be due to an influx of users requesting refunds for the Battlefront II game.

    According to some users in the thread, this info is outdated! Looks like this option was removed before the controversy!


  2. Tofer

    Tofer Member

    EA gonna EA
  3. Arthas

    Arthas Member

    Wretched hive of scum and villainy?

    I’d say so.

    Fuck EA.
  4. Allseeingeye

    Allseeingeye Banned for having an alt account Member

    This type of stuff sounds like it needs regulation at this point, it's getting out of hand and customer rights are being shat on.
  5. Shugga

    Shugga Member

  6. Ahasverus

    Ahasverus Member

    I feel warm inside knowing EA will never ever get a cent from me. Garbage company, garbage games (these days).
  7. Silky

    Silky Member

    Isn't Origin known for being one of the first servics to actually have a seamless refund feature lol
  8. Ragona

    Ragona Member

    Worth adding that customer support chat waiting time is >60 minutes at this point.
    Guess thats one way to tell your customer to f*** off and another example of dont ever preorder
  9. Savitar

    Savitar Member

    EA truly is the Empire.

  10. KZXcellent

    KZXcellent Member

    It feels like they do something wrong every single day. Wow.
  11. LiK

    LiK Member

    Haha, I am oddly not surprised.
  12. #12
    Damn that's scummy
  13. Geoff

    Geoff Member

    That sounds like panic mode being engaged. Good.
  14. GK86

    GK86 Member

    EA: "Do you ever feel you are never evil enough?"
  15. pukadon

    pukadon Member

    My thoughts exactly.
  16. Coxy

    Coxy Member

    jesus this company....
  17. thezboson

    thezboson Member

    I am glad I have not purchased an EA game since I somehow forgot that Mass Effect trilogy was EA lol.
  18. Pitchfork

    Pitchfork Member

    that's illegal in EU no?
  19. Winterblink

    Winterblink Member

    Just when you think they couldn't fuck this up any more for themselves...
  20. Cramoss

    Cramoss Member

    I'm just not surprised anymore
  21. Easy_D

    Easy_D Member

    EA is all about optics at the moment lmfao
  22. ChaosSmurf

    ChaosSmurf Member

    That's stunning. Must be an error, legitimate server issue, maybe a problem processing payments or something. Or they just have a bet on for how they can one-up their own PR disasters. Incredible.
  23. Luxorek

    Luxorek Member

    PR nightmare
  24. lu-

    lu- Member

    Seems extremely shady, even for EA
  25. #25
    This would normally be surprising for a digital storefront to do but it's EA's storefront so fuck 'em.
  26. Soviet

    Soviet Member

    The gift that keeps on giving.
  27. v_iHuGi

    v_iHuGi Member

    Battlefront 2 gonna flop hard for a Star Wars game hahaha
  28. Steven Universe

    Steven Universe Member Original Poster

    Holy cow! I couldn’t imagine being on hold for that long for a video game. The only people I’ve been on hold for that long have been warranty or insurance companies haha. And it’s always “Hi, are you still there?” Apple will disconnect also if you don’t reply fast enough.
  29. Agni Kai

    Agni Kai Member

    Well, you know EA, you can make Battlefield Bad Company 3 next year, but even if you do, you are not gonna get a single cent from me anymore.
  30. Yui

    Yui Member

    I think they just removed the button, which made it easier.
    You can still go through customer support for refunds, but that takes time and effort.
  31. VOOK

    VOOK @vooksdotnet Verified User

    Replaced with a loot box and a chance to refund?
  32. John Marston

    John Marston Member

    Wow, this is pretty fucking crazy, even by EA standards.
  33. Magicpork

    Magicpork Member

    just when you thought the story had finally reached its end..
  34. LewieP

    LewieP Member

    Big distinction was that it wasn't refunds for games on Origin, it was refunds for EA games on Origins, whereas the likes of Steam and Xbox Live are for all games sold on the service.
  35. shaneo632

    shaneo632 Member

    Imagine buying an EA game digitally.
  36. Pitchfork

    Pitchfork Member

    Ah ok
  37. Interfectum

    Interfectum Member

  38. Booker.DeWitt

    Booker.DeWitt Member


    replace Ubisoft with EA.,
  39. Bjones

    Bjones Member

    It’s sad to see it come to this from what I’ve play of bf2 it’s a great game all around from a gameplay perspective.
  40. HazySaiyan

    HazySaiyan Member

    This is peak EA, what a shitty fucking company
  41. Serenitynow

    Serenitynow Member

    This fucking company
  42. Herb Alpert

    Herb Alpert Member

    the gift that keeps on giving
  43. Silky

    Silky Member

  44. RPG_Fanatic

    RPG_Fanatic Member

    Nothing stops this train it seems. I am now curious about how much more of a mess EA can make this.
  45. TheStebe

    TheStebe Member

  46. #46
    You say that but without ea there is no battlefield.. and I love battlefield
  47. 3n3rgy

    3n3rgy Member

    Scum of the earth.

    Honestly can't say I'm surprised since it's EA, though.
  48. Chirpy Musa

    Chirpy Musa Member

    I didn't have a refund button on my BFII pre-order in that Order History window when I refunded it last week on the 6th I think. It was just after the game had been charged, I assumed the charge was why it wasn't showing for me as it was my first experience with refunding on Origin. The refund did work out in the end but yeah I had to search around a bit to find out how.
  49. Golding

    Golding Member

    if true-- just smh wow-- that's such a scumbag move ...just f-ing wooow
  50. Snkfanatic

    Snkfanatic Member

    Wow EA. Do they think people just won't notice this kind of thing?