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EA has removed the refund button from their customer portal (Mod Edit: False)

Oct 31, 2017
1,907
Beach City
#1
Thread posted on behalf of [B]Russell493[/B] from the Adopt a User thread.


According to some users in the thread, this info is outdated! Looks like this option was removed before the controversy!




According to u/BatofSpace on Reddit, EA has removed the refund button from their customer portal page for the game.

Reddit Thread


Reddit Thread #2

This was happening yesterday too


——————————

The only way to get a refund now is to call customer service. This may be due to an influx of users requesting refunds for the Battlefront II game.

According to some users in the thread, this info is outdated! Looks like this option was removed before the controversy!

MOD EDIT:

The EAHelp twitter Account redirects you to this site for refunding:
https://help.ea.com/en/refund/

Weird.
 
Last edited by a moderator:

Allseeingeye

Banned for having an alt account
Member
Oct 27, 2017
1,018
#4
This type of stuff sounds like it needs regulation at this point, it's getting out of hand and customer rights are being shat on.
 
Oct 26, 2017
239
#8
Worth adding that customer support chat waiting time is >60 minutes at this point.
Guess thats one way to tell your customer to f*** off and another example of dont ever preorder
 

ChaosSmurf

Focus Home Interactive
Verified
Oct 25, 2017
156
Paris, France
#22
That's stunning. Must be an error, legitimate server issue, maybe a problem processing payments or something. Or they just have a bet on for how they can one-up their own PR disasters. Incredible.
 
OP
OP
Steven Universe
Oct 31, 2017
1,907
Beach City
#28
Worth adding that customer support chat waiting time is >60 minutes at this point.
Guess thats one way to tell your customer to f*** off and another example of dont ever preorder
Holy cow! I couldn’t imagine being on hold for that long for a video game. The only people I’ve been on hold for that long have been warranty or insurance companies haha. And it’s always “Hi, are you still there?” Apple will disconnect also if you don’t reply fast enough.
 
Oct 26, 2017
6,372
#34
Isn't Origin known for being one of the first servics to actually have a seamless refund feature lol
Big distinction was that it wasn't refunds for games on Origin, it was refunds for EA games on Origins, whereas the likes of Steam and Xbox Live are for all games sold on the service.
 
Oct 30, 2017
3,729
#39
It’s sad to see it come to this from what I’ve play of bf2 it’s a great game all around from a gameplay perspective.
 
Oct 27, 2017
83
#48
I didn't have a refund button on my BFII pre-order in that Order History window when I refunded it last week on the 6th I think. It was just after the game had been charged, I assumed the charge was why it wasn't showing for me as it was my first experience with refunding on Origin. The refund did work out in the end but yeah I had to search around a bit to find out how.