https://www.pcgamer.com/epic-on-pulling-metro-exodus-from-steam-we-dont-want-to-do-that-ever-again/
"We had been talking to those guys for a number of months," he said, "and they made some decisions on their end—this is not a throw under the bus thing, it's just the timing of where that came together and what was important to their business—we decided to do it together, we both knew there was the potential for the thing that happened in terms of communication. I think it felt way worse and was bigger than we thought, and in real-time, we spent time talking ... 'we will never do this again in this way.'
"And I think we're not in a situation now where that could ever happen, because now we're live and we have a view out in time, and we can work with everybody ... We have a case study where it says 'maybe we should make our decisions earlier,' and we will."