http://forum.f13game.com/topic/19547-post-engine-updateummupdate/
Hey campers,
I wanted to just pop in here to say that we are reading posts. We are combing through twitter, reddit, this forum, and the endless reports via jasonkillsbugs website. As well as all the DM's, screenshots, videos from streams, etc, of issues that are popping up since the update. We are quiet at the moment, not because we don't care, ignoring you, ignoring problems, etc. Not that at all. Here's what we're doing:
1. We are recording every issue being reported across all social media, forums, etc.
2. Looking for more information on each report. A report that says "Game crashes, fix it." requires us to reach out to that reporter for more informaion. (What platform, when does it crash, what were you doing when it happened, do you have video or screenshot of issues, etc.)
3. Consolidate all issues into one working document.
4. Sort issues into categories (animation, art, interactions, network, etc)
5. Mark priority for each issue (high, medium, low)
6. Then we have meeting with ILL (the developers) to go through list and give as much detail as we can.
7. QA at ILL gets spun up to replicate these issues. Upon replicating we can find the issue.
8. All Leads at ILL are briefed on QA findings vs known bug list.
9. Leads at ILL assign bugs to engineers, artists, etc, to fix.
10. Bug ticket marked as "fixed" and then it goes back to QA. QA tests the shit out to assure fix held.
11. On and on until high priority bugs are solid. Then move on down the list.
12. Then you slate patch date for fixes with all platforms (Sony, MS, Steam) to try to get a patch out as fast as we can.
So we're not ignoring. We are listening and acting instantly. I apologize you're not getting responses directly or indirectly to current issues. I hope this quick post helps explain. We're here, we're fighting.
-W
