"Worry not. You will surely get the Control. Just one more step to be taken. May you be so kind as to provide us with your social security number and bank statements of the last 5 years?"
Cool that there is an easy fix, shameful that it happens in the first place and support is 100% useless. Just demonstrates how much of a disaster EGS is between problems like this and losing all progress in a game due to shitty cloud save implementation. But Epic stealing exclusives from Steam is such a good thing, it's just another launcher, what's the big deal?
Only 2 days some people have Valve support tickets for YEARS before someone gets back to them.
But to be fair its a shitty situation and glad for now at least their is a work around.
Attention, all Epic gamers. OP needs your help to regain Control. All you have to do is give him your credit card number, expiration date, and the three digits on the back.