General FAQ

Discussion in 'Announcements' started by Cerium, Oct 25, 2017.

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  1. Cerium

    Cerium Project Lead Administrator Original Poster

    #1
    ResetEra Frequently Asked Questions

    Last Revised October 23, 2017.

    Introduction

    Welcome to ResetEra, a place for video game enthusiasts, industry members and press people to come together and discuss their favorite hobby together.

    Our goal is to create an inviting bonfire that inspires people to have passionate discussions, build bonds with different kinds of people from all over the world, and in general have a good time in a moderated environment. We want ResetEra to be the central hub for people who love video games and everything surrounding them.

    We put a lot of value in being fair, transparent, and reasonable with our moderation. We want you to feel comfortable without feeling oppressed. We understand that to make ResetEra work we need to make the relationship between you and us work which is why we’ll try our best to find compromises that work for everybody involved.


    How to participate

    I. Application

    To participate, you'll need to register with your email address. Please understand that only non-disposable email accounts are permitted in order to grow a manageable and transparent community and also to keep the amount of potential spam accounts as low as possible.

    During the application process, you will be required to accept our User Agreement which sets forth ResetEra‘s Terms of Service. You may review both the User Agreement [LINK] and our Privacy Policy [LINK] by clicking their respective links.

    II. Activation

    After you've successfully registered your account on ResetEra, the activation process begins. This means that the ResetEra staff will manually check your registration. Once approved, you'll be ready to actively participate in discussions. Account approval will be handled on a case-by-case basis.

    Please note that the activation process is being done manually, and that it can take some time until your account is activated. Please refrain from contacting staff members about the approval process for your account outside of the forum. If you have any questions concerning the status of your approval, please contact us only at [email protected]. While we will strive to be as responsive as possible to your inquiries, we may not be able to do so immediately, depending upon the volume of e-mails we have received at that same time. We appreciate your patience throughout this process.

    III. Junior status

    After your account is approved, you'll begin as a Junior Member. This is your chance to prove your worth to the community and also the most critical period for the future of your account. If you break a rule as a junior member, you may be permanently banned which means you can no longer actively participate in discussions.

    There is no 'Junior' tag. Everyone has 'Member' tag going forward.

    In order to move from being a Junior Member to a full Member, two conditions must be met: (1) 60 days must have passed since your account was approved and (2) you must have made at least 100 posts. Once these two conditions are met, your account will automatically be upgraded to Member status.

    IV. Verification (optional)

    For people working in the press or the entertainment industries, we offer “verified accounts.“ A verified account is identifiable by a 'Verified' checkmark next to the account name. While we can understand that anonymity can be desirable for several reasons, we would like to encourage you to verify yourself in order to assist you in engaging with your audience of ResetEra users.

    We have opened up verifications here- https://www.resetera.com/threads/verification-faq.2971/

    Guidelines

    ResetEra as a forum and as a community values inclusivity and seeks to provide a welcoming space for members to come together to discuss video games and more. ResetEra does not tolerate behavior or language that is racist, sexist, homophobic, transphobic, or otherwise maliciously exclusionary with regard to identity or positionality. Our mission is to foster an environment that brings people together in open dialogue. We might not see each other face to face, but behind each username is another human being who may have a different background. Accordingly, the Cardinal Rule for using ResetEra’s website and services is to be mindful of the above and to enter dialogue in good faith.

    The ResetEra User Agreement [LINK] sets forth a non-exclusive list of prohibited activities. ResetEra reserves the exclusive right to use its discretion in order take any action against a user who violates the User Agreement, from account suspension (temporary banning) to account termination (account termination).

    Moderation and Bans

    Our international staff is made up of people with different backgrounds and experiences. To offer a fair moderation, we use specific staff guidelines that we keep flexible so that they evolve with the current climate in gaming. Every staff member has to follow the same rules as the rest of the forum and has to behave professionally when acting as a representative of ResetEra.

    On ResetEra, we'll try to be as transparent as possible about the moderation of the site, especially when it comes to the banning of accounts. Sometimes you'll see that a user you like has been banned and it can be frustrating to not knowing why. Therefore, we will do our best to keep the ban reason public and include links as necessary and appropriate.

    General Advice

    I. Posts:

    Users and creators: as a ResetEra user, it is important to understand that video games are being created by different developers working with different budgets and technology on different systems for different publishers who try to strike a lucrative balance between business and art. Of course it is frustrating that an highly anticipated project turns out to be under your expectations, but remember that there are actual people working on these games that have a life outside of video games and are passionate about what they do. Claiming that an entire studio is "lazy" is not only disrespectful but also very naive and uninformed. If we are lucky we get to learn about the stories behind these products, but other than that it helps to understand that this is an industry that is fueled by money, sweat and passion. No matter how disappointed you are, please try to understand people from the industry and don't pin anybody down on one project that didn't go as you wished.

    The same goes for people who are covering the video games industry: vilifying an entire media outlet for any reason is typically unhelpful. It is crucial to understand that these people share a similar high passion for this hobby as you do and try their best to do their jobs. These outlets are not monoliths but groups of people that keep changing over the years. None of them are perfect and while reasoned discussion is always welcome, try to refrain from dismissing a website or magazine for petty reasons.

    Read beyond the headline: there is no prize for being the first person to comment on something. Instead of reading headlines, please take your time to read the snippets and the content in question. Don't let your own laziness potentially make you look like a fool.

    No drive-by posting: do not come into a thread, write something purposefully provocative, and bail out. We'd suggest either making a solid argument or ignoring a thread altogether if you have nothing to contribute.

    No console wars: everybody has their platforms and genres of preference and it's completely fine if somebody doesn't share a similar taste as you. Don't be an annoying megaphone for multi-billion dollar corporations that care about you buying their products first and foremost. Don't be bitter about multi-platform announcements. Don't be bitter if a system you like sells less than the system you don't like.

    It's okay to not post: it is fine to see a thread about a subject that you absolutely don't care about and to not post in it. It's absolutely fine to let people celebrate tiny successes without dropping a snarky comment between posts. We are not asking of you to not be critical, but to be aware that your opinion is just one among many and not necessary for every single thread.

    Take a break: from time to time it is necessary to step away for a few minutes or hours if a discussion you participate in gets too heated or you feel like you can't contribute anymore. Keep taking care of yourself and don't lose yourself between dozens of posts and threads. It is also helpful to remember that spending too much time on ResetEra alone can create a bubble in your mind about what gaming is and what it isn't. Be aware that there is a world outside of it.

    If you believe a user is breaking these rules on the forum you can use the report button in the bottom left hand corner of a users post to notify a moderator.

    II. Threads

    LTTP/RTTP threads: LTTP stands for Late-To-The-Party and means that you are catching up to a product whose release window and discussion you've completely missed. Please do not create a LTTP thread for a game that just came out one or two months ago; use the game OT (official topic) instead if it's not too old. RTTP stands for Return-To-The-Party and means that you want to revisit the discussion about a certain product. Similar rules as LTTP.

    Content threads: please do not create threads that have illegal links or magazine scans in them. If you create a thread based on an article, please do not copy the entire article and use snippets instead and a link to the article. Respect that these are written by people who make their living with those clicks, no matter if you agree and disagree with the premise. Also, properly represent these articles and don't spin them to create a narrative to your liking. If you create a thread based on a video, please create a short summary of it or write down your own opinion on why people should watch it (this of course isn't necessary for new game trailers though additional info is always helpful to have).

    Reaction threads: in our experience, these lead to nothing but pages and pages of emotionally fueled hot-takes that mostly resemble spam rather than actual material of value. Instead, use the relevant event and announcement threads for your instant reactions to keep them in one place.

    Review threads: by creating a review thread for something we expect you to be active and keep updating the original post with more information instead of adding just the first few reviews and then bail out. Please refrain from creating a review thread if you are unable to do so. Similar to content threads, we expect you to share a snippet of the review, a score/final verdict and a link to it. You can also add the OpenCritic and MetaCritic scores.

    Official Topics (OTs): OTs for products need to be claimed first in the specific thread for OTs (which exist for both gaming and offtopic). You can design your OT however you want but we'd like to suggest that you should include some basic information about the product (see below). The format for an OT thread title is usually <product name> |OT| <subtitle>.

    OTs for games should not go up more than 72 hours before launch. A strong OT should contain the following:

    • Release Date

    • Developer

    • Publisher

    • Platform(s)

    • Price(s)

    Announcement threads: if something gets announced and you decide to make a thread for it, please try to include as much and as precise information as possible. If nothing is available, you can still make a thread and add information later. Don't worry if multiple threads are being created about the same announcement: the ResetEra team will merge these threads.

    Event threads: event threads should be created on the day the event starts and include schedules, stream links and some basic information. Those things should be included; the rest is up to you.

    Port-begging: every time new hardware releases and games are launching between two hardware cycles, people often 'beg' for ports of those games for that new hardware by either derail threads or creating threads. It is not okay to simply complain and derail threads. Instead, make a good argument to why there should be a X version for Y game.
     
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