- Oct 25, 2017
Thanks much! A ton of settings to try but if it can help with the cutting out I'll do it! CheersI'm on Android and I had the same stable experience with the XM2.
If you're in an apartment block with everyone using their own routers it can cause congestion as Bluetooth uses the 2.4ghz band like many routers use for wifi.
That all said, I don't think that should be enough to cause issues with you right next to the device with the phone set to prioritize signal.
As the other poster said I'd try with another device if you can. Otherwise you could also try forcing a different codec on Android to see if it changes anything. To do that while your headphones are connected you need to go into the developer options(usually you have to go to the build number and tap it 7 times for the developer options to show up on your phone), and scroll all the way down to where it says bluetooth audio codec, click on it to get a selection list of the ones that are supported by your phone. The XM3 support SBC, AAC, aptX, aptX HD and LDAC so make sure you only try those. LDAC and aptX HD are the higher quality codecs but require more bandwidth so they're more likely to cause cut outs.
Failing that all you can do is talk to Sony about it, the bluetooth chip could be faulty.