https://www.resetera.com/threads/yo...ts-it-to-be-repaired-but-apple-refuses.37013/
You thought I was mad before when Cupertino refused to repair Linus' Mac Pro? That was nothing...
This guy bought an 80 USD VESA MOUNT for a FIVE THOUSAND USD COMPUTER and it is defective by design with some of the worst zinc screws you have ever seen. He properly installed the vesa Mount and removed it, but the screws broke and needed a repair. The people on the phone were CLUELESS, and so were some of the people in the Apple Store. Not only did the repair take forever, they had the AUDACITY TO CALL IT A FREEBIE FAVOR DUE TO ACCIDENTAL DAMAGE and absolutely ruined his original hardware, and gave him another lemon of an adapter, and he's back to square one.
Jesus wept...
That's all I can say, Jesus wept. People on the phone do not have clearance on iMac pro, genius staff have no training on iMac pro, the warehouse has no parts for iMac pro, and the authorized technicians don't have the clearance to service iMac pro. What the hell is oging on here!?!?!?!?! Hell needs to be raised, this is absolutely unacceptable and despicable. This is a lemon of a machine, with no support of any kind, defective by design accessories, and dozen and dozens of consistent horror stories due to this.
This is the worst major product Apple has ever release due to absolute incompetence and lack of any semblance of care... it is absolutely maddening. I feel so frustrated just hearing these people's stories. 3 weeks without a workstation, with the gall to call it a freebie due to accidental damage, and absolutely no real resolution at the end of the day is wrong, it's just wrong.
Jesus...
Have you ever seen something this maddening with a professional grade piece of hardware?
You thought I was mad before when Cupertino refused to repair Linus' Mac Pro? That was nothing...
This guy bought an 80 USD VESA MOUNT for a FIVE THOUSAND USD COMPUTER and it is defective by design with some of the worst zinc screws you have ever seen. He properly installed the vesa Mount and removed it, but the screws broke and needed a repair. The people on the phone were CLUELESS, and so were some of the people in the Apple Store. Not only did the repair take forever, they had the AUDACITY TO CALL IT A FREEBIE FAVOR DUE TO ACCIDENTAL DAMAGE and absolutely ruined his original hardware, and gave him another lemon of an adapter, and he's back to square one.
Jesus wept...
That's all I can say, Jesus wept. People on the phone do not have clearance on iMac pro, genius staff have no training on iMac pro, the warehouse has no parts for iMac pro, and the authorized technicians don't have the clearance to service iMac pro. What the hell is oging on here!?!?!?!?! Hell needs to be raised, this is absolutely unacceptable and despicable. This is a lemon of a machine, with no support of any kind, defective by design accessories, and dozen and dozens of consistent horror stories due to this.
This is the worst major product Apple has ever release due to absolute incompetence and lack of any semblance of care... it is absolutely maddening. I feel so frustrated just hearing these people's stories. 3 weeks without a workstation, with the gall to call it a freebie due to accidental damage, and absolutely no real resolution at the end of the day is wrong, it's just wrong.
Jesus...
Have you ever seen something this maddening with a professional grade piece of hardware?