Hello everyone! We recently gathered a lot of feedback from members and promised some new features to address common requests. Our tech team has worked extremely hard this past week so that we can introduce two of these features to you today:
Available Now: Profile Pronouns
This feature has been in the works for a while now, and we're pleased to announce that it is complete and ready to go. If you check your Account Details you will find a new field titled "Pronouns." In this field you can enter the pronouns you would like to be addressed with, and these will automatically appear on your profile and beside every post that you make. It couldn't be easier to use!
Please note that this feature is only for serious and good-faith pronoun labels. Misusing this feature for any other reason will result in moderation, and consequences will be severe if you use it to troll.
Preview: Tickets
A lot of members have expressed that communicating with the staff does not feel easy and intuitive, and that responses are sometimes very late or never come. Half of that is a matter of manpower and can only be solved by bringing on more staff (this is in progress). However, we believe the other half can be improved with a better system of communication. Introducing Tickets!
Tickets can be used for any questions or issues that require staff attention. When this feature goes live, you will be able to access Tickets from the sidebar.
While submitting a Ticket, you will have the option to select a category. This will help keep communications organized and should reduce the amount of time it takes to get a reply.
If you are logged in, Tickets will be linked directly to your account. If you are logged out Tickets will require an email and a captcha to use. On the staff end responses will be streamlined as everything can be handled through the site.
In-line replies will allow you to follow up to staff responses, or append additional information to the same Ticket as needed. You will no longer need to send in multiple separate messages about the same issue.
This feature is fully functional and could theoretically be deployed today! The reason we're holding off for the moment is twofold: We want to ensure that we get enough staff to actually process the Tickets that come in, and we want to get member feedback on what we're showing today. Let us know your thoughts and whether you have any suggestions about how the system should work before we take it live.
Available Now: Profile Pronouns
This feature has been in the works for a while now, and we're pleased to announce that it is complete and ready to go. If you check your Account Details you will find a new field titled "Pronouns." In this field you can enter the pronouns you would like to be addressed with, and these will automatically appear on your profile and beside every post that you make. It couldn't be easier to use!
Please note that this feature is only for serious and good-faith pronoun labels. Misusing this feature for any other reason will result in moderation, and consequences will be severe if you use it to troll.
Preview: Tickets
A lot of members have expressed that communicating with the staff does not feel easy and intuitive, and that responses are sometimes very late or never come. Half of that is a matter of manpower and can only be solved by bringing on more staff (this is in progress). However, we believe the other half can be improved with a better system of communication. Introducing Tickets!
Tickets can be used for any questions or issues that require staff attention. When this feature goes live, you will be able to access Tickets from the sidebar.
While submitting a Ticket, you will have the option to select a category. This will help keep communications organized and should reduce the amount of time it takes to get a reply.
If you are logged in, Tickets will be linked directly to your account. If you are logged out Tickets will require an email and a captcha to use. On the staff end responses will be streamlined as everything can be handled through the site.
In-line replies will allow you to follow up to staff responses, or append additional information to the same Ticket as needed. You will no longer need to send in multiple separate messages about the same issue.
This feature is fully functional and could theoretically be deployed today! The reason we're holding off for the moment is twofold: We want to ensure that we get enough staff to actually process the Tickets that come in, and we want to get member feedback on what we're showing today. Let us know your thoughts and whether you have any suggestions about how the system should work before we take it live.