Iranian gamers unable to access Anthem or Apex Legends due to sanctions

Aug 12, 2018
724
#1
Since the launch of Apex Legends and Anthem. Iranian gamers can’t access these games on PC, Xbox One and PS4. Every other game released before from EA works perfectly well but if you are an Iranian gamer, simply wanting to play Apex Legends you get this error:


“ Unable to connect to EA Servers. Please check your Internet connection and try again. See ea.com/unable-to-connect for more information.”

This is a massive problem and no one in Iran can’t access EA anymore and Twitter is filled with this issue. There is a workaround however and that is using VPN with another country’s IP. This way you can play EA games fine but with the cost of going to the problem of using a VPN and of course, that means a high ping and an awful experience.

I decided to contact EA Games and I asked my friends to do the same to find out what EA has to say about this issue. The answers from EA will shock you that how unprofessional and how insulting their support is toward Iranian gamers.










read more
 
Last edited:
Oct 27, 2017
7,640
UK
#12
The major (US) company that I work for still restricts all sales to Iran, it's pretty common. But it's due to politics rather than anything else. EA isn't alone here.
 
Oct 28, 2017
1,844
Limerick, Ireland
#15
I know you are just using the thread title in the article but you might want to include the conversations with EA in your OP.

It seems like it's the US sanctions that are giving the problems here and of course an EA tech support guy isn't going to go into detail about this at all.

So sounds like a US government issue not an EA issue to me.
 
Oct 28, 2017
2,298
#23
Fucked over by their own government, yes. Fucked over by international politics, yes. Fucked over by EA multiple times in unrelated cases, probably?

But in this case, not by EA.
 
Oct 28, 2017
13,192
#31
What kind of embargo would prevent a f2p game server from operating in the country? Is there just a blanket ban on any US corporation taking Iranian citizen money?
 
Oct 26, 2017
2,691
#32
What the hell kind of communication US sanctions has to do with iranian gamers and videogames?! We're not political and we just wanna play games, just like every other gamers all around the world!
But every company has to act according to law tho. It sucks that the US-Iran relations are like this, but what can you do.
EA isn't a NGO.
 
Oct 25, 2017
4,536
#34
What the hell kind of communication US sanctions has to do with iranian gamers and videogames?! We're not political and we just wanna play games, just like every other gamers all around the world!
That's how sanctions work.
Your government is doing things that the US government has a problem with, and economic sanctions apply pressure for that to change.
 
Oct 27, 2017
351
#36
What the hell kind of communication US sanctions has to do with iranian gamers and videogames?! We're not political and we just wanna play games, just like every other gamers all around the world!
I’m so sorry you have to deal with this situation. Your government actions are responsable for this unfortunately. You hope you find another way to play the game
 

Aztechnology

Community Resettler
Member
Oct 25, 2017
5,498
#39
Why are people always putting thread titles that make it sound like support are being terrible. When they're being perfectly courteous and it's clearly just what they're being told.
 
Oct 25, 2017
561
#41
What the hell kind of communication US sanctions has to do with iranian gamers and videogames?! We're not political and we just wanna play games, just like every other gamers all around the world!
What do you think a sanction is? It's hurting the people on other places where it hurts even more, to exert pressure effectively. Whether the sanctions are a good thing is something else.
 
Oct 25, 2017
8,725
Austria
#43
What the hell kind of communication US sanctions has to do with iranian gamers and videogames?! We're not political and we just wanna play games, just like every other gamers all around the world!
Sadly that's what those sanctions are meant to do. Damaging the industry and civilians in hopes of them putting increasing pressure on the government to comply with whatever the other side wants.

I’m so sorry you have to deal with this situation. Your government actions are responsable for this unfortunately. You hope you find another way to play the game
What the hell are you talking about?
 
Oct 27, 2017
351
#45
that sucks, but not really EA's fault here.


as an iranian, kindly fuck all the way off. we can be bothered by a game being banned and blocked here without your ass needing to point out what else is banned.
Blame your government not EA was my point. The whole situation sucks, there is nothing more miserable than living under a totalitarian regime. I hope you and your people find their way to freedom you guys have suffered enough
 
Oct 25, 2017
9,229
#46
OP didn't bother to read the article they linked and posted a misleading title.

EA getting unfair criticism here.
while it's a very clickbait title, i do think EA could have done better by properly informing people that are using their support. This canned "Oh we can't help you. Bye byeeeeeeee!" is not a great look.
 
Oct 25, 2017
2,141
#49
What the hell kind of communication US sanctions has to do with iranian gamers and videogames?! We're not political and we just wanna play games, just like every other gamers all around the world!
EA can't take money from Iranian banking institutions, therefore, you.

It sucks but they applied the sanctions from the date they were restored by Trump. They could've acted retrospectively but thankfully did not.

The support teams literally are powerless here.