I just did this to see what you meant, and the correct number for Southwest Airlines was in a fancy box at the top of the screen, not even as a search result. I don't know what you saw, but this is kinda cool to me. I didn't know that Google extracted information like this from websites, ready to show at a moment's notice.Hot take: It should be against the laws for search companies to sell ads as results. I typed in "Southwest phone" yesterday and the number for American Airlines came up first. That's dirty. Yes, people are stupid, but tech companies are making bank on that stupidity. I don't blame people for being confused when websites are designed to confuse the average user.
Occasionally the combination URL/search box is a problem. Say I want to Google something with periods in the name, like a DLL or something. At least on some browsers, if I search for something like oracle.dataaccess.client, it'll try to go to http://oracle.dataaccess.client/ instead of performing a search.
This became so common I don't even bother anymore.I'm off the similar but kind of opposite experience where people will type Google into the address bar to search Google for another URL or query. And are oblivious to the fact that they can just do all that in the address bar and are confused when you point that out.