I work in a customer service field to where I need to speak with people over the phone about going to websites pretty regularly. I'm just dealing with regular folk primarily, and 8/10 times conversations about the url bar go like this... (will just be using sub names in place of my company)
Me - "Ok, so the website you need to go to is placeholder.placeholder.com/placeholder. That should bring you right to it, and on the page you should see some happy people on a banner."
Them - " Ok hang on I'm putting it in.....ok.....it says Placeholder.com.....placeholder banner ads....placeholder images done for you...."
Me - "Are you on google? Is placeholder.com listed in blue text?"
Them - "Yeah!"
Me - "Ok....click on it and I will navigate you from there" *internal heavy sigh and facepalm*
I don't know if they're typing in place holder . place holder . com / placeholder....just not typing the .com....maybe typing out DOT....who knows.
Not really faulting these people, or Google for that matter really. I mean I guess it's cool that the internet for a lot of people these days is as simple as type the thing you want and click on the first result. Problem is, when you're working in a field like mine and need to get people to specific places, it can be frustrating. Sometimes it brings them to a page that's harder to navigate them from. Sometimes they click on an ad or the wrong website and you just gotta figure that out and most likely start all over. Sometimes I have to actually google what I think they googled, so I can navigate them FROM the google search. If you could.....just....understand....and type it in as I say.....we could save a lot of time an effort....
For someone that's been online surfing message boards as soon as I could get dial up as kid, just the idea that there's so many people out there that simply don't understand how a standard URL bar works, and just see it as "the Google bar" is just hard for me to wrap my head around.
Me - "Ok, so the website you need to go to is placeholder.placeholder.com/placeholder. That should bring you right to it, and on the page you should see some happy people on a banner."
Them - " Ok hang on I'm putting it in.....ok.....it says Placeholder.com.....placeholder banner ads....placeholder images done for you...."
Me - "Are you on google? Is placeholder.com listed in blue text?"
Them - "Yeah!"
Me - "Ok....click on it and I will navigate you from there" *internal heavy sigh and facepalm*
I don't know if they're typing in place holder . place holder . com / placeholder....just not typing the .com....maybe typing out DOT....who knows.
Not really faulting these people, or Google for that matter really. I mean I guess it's cool that the internet for a lot of people these days is as simple as type the thing you want and click on the first result. Problem is, when you're working in a field like mine and need to get people to specific places, it can be frustrating. Sometimes it brings them to a page that's harder to navigate them from. Sometimes they click on an ad or the wrong website and you just gotta figure that out and most likely start all over. Sometimes I have to actually google what I think they googled, so I can navigate them FROM the google search. If you could.....just....understand....and type it in as I say.....we could save a lot of time an effort....
For someone that's been online surfing message boards as soon as I could get dial up as kid, just the idea that there's so many people out there that simply don't understand how a standard URL bar works, and just see it as "the Google bar" is just hard for me to wrap my head around.