Still need to watch the video properly, since I'm curious if Arlo brings this up, but I am going to stress this since I still am not happy about the current arrangement:
Honestly, I still think the way the games are locked behind the Online system is frustrating, because I would rather just purchase the individual games I want. And no, I'm not going to let this go. Why can we literally not have both systems? Games are free to users with Nintendo Online, and users who want to individual purchase them should be allowed to. It absolutely baffles me.
People also constantly continue to tell me "But do you really want to rebuy your games?", and honestly... Yes, somewhat? I missed a lot of eShop VC releases, due to not having the proper systems, and realistically, a lot of this could've been avoided with a proper account system. That aside, more options isn't a bad thing.
That and I still think the Every 5-7 day system that the apps have set up is absolutely bad. I actually tried to force online prior to leaving, only to be locked out the following day when I wouldn't have access to a WIFI connection for a bit. So even if you confirm you accessed the internet that day, it still works on a 5-7 day cycle (forget what the exact number is, but I absolutely did get locked out of the app the following day once I reached outside that cycle).
Either way, more options are good and I don't get why this is an issue. That and the limited window the apps need to be checked and it doesn't even take into account the duration you force access, an update, or when you're online, is also ridiculous.
That aside, yeah, it's not hurting Nintendo, for sure, but... Doesn't mean it isn't worth criticizing them for.