Latest Steam Maintenance Has De-listed Games from User Libraries (Including Me)

¡ B 0 0 P ! · Aug 4, 2020

So as you know Steam does server maintenance every Tuesday. Well this time something went horribly wrong.

Many users are reporting that previously owned games and DLC in their libraries are now asking them to purchase them to play. The thing is if you try to purchase them the Store won't let you as it says said content is already in their library. So long story short you can't play the games.

Here's what it looks like on my end for DBD:

As you can seen even though I have over 600 hours in the game, Steam thinks I don't own it. For some reason of all the DBD DLC which I own, only 2 are still in my library. Other games that I now can't play include Doom, They Bleed Pixels, Life is Strange 2 (but it's still saying I own all the DLC), and Wolfenstein II: The New Colossus.

The problem is big enough to get the attention of the official DBD account:

For the record restarting Steam or signing out of your account does nothing to fix the issue.

TeenageFBI · Aug 4, 2020

Valve IT is in for a rough few days.

RenatoSk · Aug 4, 2020

Yep, same thing here with life is strange before the storm

¡ B 0 0 P ! · Aug 4, 2020

RenatoSk said:
Yep, same thing here with life is strange before the storm

It seems only certain publishers and developers were affected. Bethesda seems to be one of them. Their games are being posted a lot in the reddit thread. My guess is Sqaure-Enix and Behaviour too.

scitek · Aug 4, 2020

Doom Eternal started updating when I signed into Steam. No idea if it still works, but I get this when I try downloading Wolfenstein TNO and TNC.

¡ B 0 0 P ! · Aug 4, 2020

So it appears the Steam store is aware we still have these games in our libraries as it won't let us buy the already owned games again. Purchases for new games still go through, even though you can't install/play them.

The problem is on the account end. Possibly to do with some kind of ownership verification? I don't know what Valve did.

scitek · Aug 4, 2020

¡ B 0 0 P ! said:
So it appears the Steam store is aware we still have these games in our libraries as it won't let us buy the already owned games again. Purchases for new games still go through, even though you can't install/play them.

The problem is on the account end. Possibly to do with some kind of ownership verification? I don't know what Valve did.

WTF Wolfenstein II just disappeared from my library all together.

Cross-Section · Aug 4, 2020

Yep, my copy of Shadow of the Tomb Raider (that I bought via Humble sale) is showing a big ol' Purchase button now.

¡ B 0 0 P ! · Aug 4, 2020

Okay so after seeing someone in a Steam thread mention all of their games that are unplayable were on sale. I checked to see if that was true for my 5 games. And it was. Even for all my missing DBD DLC too.

So it appears the delisted games are only those currently on sale.

Pargon · Aug 4, 2020

¡ B 0 0 P ! said:
As you can seen even though I have over 600 hours in the game, Steam thinks I don't own it. For some reason of all the DBD DLC which I own, only 2 are still in my library. Other games that I now can't play include Doom, They Bleed Pixels, Life is Strange 2 (but it's still saying I own all the DLC), and Wolfenstein II: The New Colossus.

How were these purchased?
I seem to recall Bethesda doing something a few years ago which increased regional restrictions and locked people out of games like Fallout: New Vegas that were purchased from Russia. Perhaps it's something similar.
All of the games people have mentioned so far are still accessible in my library.

wild_one · Aug 4, 2020

Well, Dark Souls Remastered is showing "Purchase" in my Library, "Play Now" in the store page, and the executable gives me a Steam error if I try and run it directly.

And quick edit, updated to newer beta Steam launcher, and it's fine again.

¡ B 0 0 P ! · Aug 4, 2020

Pargon said:
How were these purchased?

Through a paypal account linked to a Canadian bank account.

Flandy · Aug 4, 2020

scitek said:
WTF Wolfenstein II just disappeared from my library all together.

Might be unrelated to the current issue? Sometimes stuff just vanishes from my library and I have to restart the client. I assume it's just a client side glitch or something

senj · Aug 4, 2020

Oh I guess I didn't need to go to all the trouble auditing my library vs licenses and submitting that support ticket...

Pargon · Aug 4, 2020

¡ B 0 0 P ! said:
Through a paypal account linked to a Canadian bank account.

Sorry, I meant if they were purchased on Steam, via a known reseller, or via a key marketplace etc.

¡ B 0 0 P ! · Aug 4, 2020

Pargon said:
Sorry, I meant if they were purchased on Steam, via a known reseller, or via a key marketplace etc.

All my games were purchased on Steam using Steam gift cards or my paypal account. I've never used an offsite source or VPN tricks.

senj · Aug 4, 2020

Pargon said:
How were these purchased?
I seem to recall Bethesda doing something a few years ago which increased regional restrictions and locked people out of games like Fallout: New Vegas that were purchased from Russia. Perhaps it's something similar.
All of the games people have mentioned so far are still accessible in my library.

For me, if I had it installed, its still in my Library but with a "Purchase" button. If it wasn't installed its not in my Library (but Steam still knows I own it, in the Store or in my account licenses).

None of these were bought from other regions or anything. Weird glitch.

Pargon · Aug 4, 2020

¡ B 0 0 P ! said:
All my games were purchased on Steam using Steam gift cards or my paypal account. I've never used an offsite source or VPN tricks.

That sounds like it's definitely a glitch on Steam's end then, and not something like new regional restrictions coming into effect or stolen keys being revoked - though I think the latter notifies you.

Theiea · Aug 4, 2020

Wolfenstein: The New Order has vanished from my library as well.

Doom 2016 too.

kurahador · Aug 4, 2020

Hmm...no such thing happen to my library (1084 games). All my games are purchased using cc and steam wallet.

Theiea · Aug 4, 2020

Looks like its Bethesda related games for me.

Fallout 4 and New Vegas are both gone, but Skyrim: SE remains.

scitek · Aug 4, 2020

Flandy said:
Might be unrelated to the current issue? Sometimes stuff just vanishes from my library and I have to restart the client. I assume it's just a client side glitch or something

Maybe, but it's still not there after restarting the client a couple times. As long as they aren't going to make me buy it again. It still knows I own it despite it not being listed to download.

BarnabyJones · Aug 4, 2020

This is a perfect example of why I'm terrified of games going fully digital.

¡ B 0 0 P ! · Aug 4, 2020

Theiea said:
Looks like its Bethesda related games for me.

Fallout 4 and New Vegas are both gone, but Skyrim: SE remains.

It's not Bethesda games. It's any game or DLC on sale on the store.

Cross-Section · Aug 4, 2020

Buying that bundle of DLC for Shadow of the Tomb Raider (was waiting for it to go on sale, anyway) seems to have resolved the problem for me.

Obviously not an ideal solution, but... 🤷‍♂️

¡ B 0 0 P ! · Aug 4, 2020

scitek said:
Maybe, but it's still not there after restarting the client a couple times. As long as they aren't going to make me buy it again. It still knows I own it despite it not being listed to download.

Steam is still showing my complete purchase history and all my game/content licenses I own when I go into my account details. So thankfully it should be easy for Valve to solve this problem. Frankly I'm not sure how games being on sale would cause the licenses to be de-listed from user libraries in the first place.

xmonkeyofevil · Aug 4, 2020

¡ B 0 0 P ! said:
It's not Bethesda games. It's any game or DLC on sale on the store.

Not any: I'm able to launch certain games that are on sale, including Bethesda published games in the Quakecon sale (Rage 2, Skyrim, Wolf: Youngblood) and even a few non Bethesda games that are on sale.

Which just adds to the oddity of this.

scitek · Aug 4, 2020

¡ B 0 0 P ! said:
Steam is still showing my complete purchase history and all my game/content licenses I own when go into my account details. So thankfully it should be easy for Valve to solve this problem. Frankly I'm not sure how games being on sale would cause the licenses to be de-listed from user libraries in the first place.

Sounds like something I'd expect from Epic's store.

¡ B 0 0 P ! · Aug 4, 2020

xmonkeyofevil said:
Not any: I'm able to launch certain games that are on sale, including Bethesda published games in the Quakecon sale (Rage 2, Skyrim, Wolf: Youngblood) and even a few non Bethesda games that are on sale.

Which just adds to the oddity of this.

Hmmm. That's weird. So the delisted games are all on sale, but not all games on sale have been delisted.

What the hell is going on then?

denx · Aug 4, 2020

Weird, I went to check my Bethesda games, which are on sale, and they all show in my library and I can install them no problem.

Went to check LiS:BtS since that apparently also was having problems, but its fine on my end.

No idea what's going on.

¡ B 0 0 P ! · Aug 4, 2020

denx said:
Weird, I went to check my Bethesda games, which are on sale, and they all show in my library and I can install them no problem.

Went to check LiS:BtS since that apparently also was having problems, but its fine on my end.

No idea what's going on.

The issue is only happening for random users. Not everybody. Whatever happened is a mystery until Valve comes out and makes a statement.

Bebpo · Aug 4, 2020

Yeah, I just checked Wolfenstein II and it's gone from library but shows as owned.

BarnabyJones said:
This is a perfect example of why I'm terrified of games going fully digital.

Eh, I'm not too concerned. Something like this which likely effects millions of people will be addressed quickly and fixed.

gar3 · Aug 4, 2020

Bought Roombo: First Blood about 30 minutes ago now. Won't show up in my Library but the store page and my purchase history states I own it. Got the e-mail receipt, too. Hmm.

collige · Aug 4, 2020

Ooof, I would hate to be whoever is on call right now

¡ B 0 0 P ! · Aug 4, 2020

collige said:
Ooof, I would hate to be whoever is on call right now

Their only saving grace is most of Eurasia, and therefore most of Steam, is sleeping right now. But they better get this fixed fast or millions of Chinese and European users are going to be in for a rude awakening tomorrow.

Mark It Zero! · Aug 4, 2020

DOOM 2016,Skyrim SE, Wolfenstein NO, OB, NC are gone from my library, Peggle and all 3 Dishonored games ask for purchase.
EDIT: Add Spyro, Rise and Shadow TR to that list. There's probably more.
EDIT2: Restarted Steam and everything is there again lol.

GrrImAFridge · Aug 4, 2020

Yeah, according to Steam's console, I no longer own Spyro:

licenses_for_app 996580
No active license found for appID 996580.

I can still launch Doom Eternal, though.

Deleted member 18823 · Aug 4, 2020

Bloodstained ROTN showed up as "purchase" when I clicked the game on my library. I already bought the game and have it currently installed on my computer.

I got some Bethesda games in my library too (Skyrim, DOOM, Dishonored) but they're still available on my library.

Something's wrong with Steam today. Luckily my purchase of the game is still in my purchase history so here's hoping Valve gets this problem fixed soon.

Ploid 6.0 · Aug 4, 2020

I'm reminded that this happened to me with Skyrim Legendary Edition without me knowing one day, and I forgot how I added it back since it's no longer sold on Steam (maybe a reddit link to it's delisted page).

Thankfully my Skyrim games are still in my library.

I wouldn't even know how to scan my list for games I might be missing. I probably wouldn't know half of the games I own off the top of my head.

denx · Aug 4, 2020

Ploid 6.0 said:
I'm reminded that this happened to me with Skyrim Legendary Edition without me knowing one day, and I forgot how I added it back since it's no longer sold on Steam (maybe a reddit link to it's delisted page).

Thankfully my Skyrim games are still in my library.

I wouldn't even know how to scan my list for games I might be missing. I probably wouldn't know half of the games I own off the top of my head.

Same. I don't even know what games I have on Steam anymore. That's what a decade of sales and bundles will do to ya

Gush · Aug 4, 2020

checked through my library and nothing mentioned in the thread seems to be missing/asking me to purchase.

bizarre that it seems to be tied to games currently on sale, hope they're clear about what happened when they fix it.

Deleted member 1476 · Aug 4, 2020

I barely remember the games I have, how the fuck am I going to know if I'm missing something that I don't remember owning?

Goddamnit.

senj · Aug 4, 2020

Ploid 6.0 said:
I'm reminded that this happened to me with Skyrim Legendary Edition without me knowing one day, and I forgot how I added it back since it's no longer sold on Steam (maybe a reddit link to it's delisted page).

Thankfully my Skyrim games are still in my library.

I wouldn't even know how to scan my list for games I might be missing. I probably wouldn't know half of the games I own off the top of my head.

If you go to Account > Licenses and Product Key Activations, it shows you a full list of everything. The games that I'm missing in my Library still show up in this list, so it's easy to figure out what disappeared.

Plywood · Aug 4, 2020

Just bought Life is Strange 2 on sale two hours ago and was wondering why it wouldn't show up in my library no matter all the tricks suggested on google. Good to know I'm not the only one with issues.

Ploid 6.0 · Aug 4, 2020

senj said:
If you go to Account > Licenses and Product Key Activations, it shows you a full list of everything. The games that I'm missing in my Library still show up in this list, so it's easy to figure out what disappeared.

Thank you so much.

DorkLord54 · Aug 4, 2020

Glad that none of my games have been delisted. Has there been any word on what's wrong yet?

¡ B 0 0 P ! · Aug 4, 2020

DorkLord54 said:
Glad that none of my games have been delisted. Has there been any word on what's wrong yet?

Nope. Valve is keeping quiet. As is usual. They better say something fast. Soon all Steam owners in Eurasia will be waking up. Most of them are still sleeping and have no clue the fiasco that awaits them.

poweld · Aug 4, 2020

This solved the issue for me:
Go to Steam -> Settings -> Downloads -> Clear Download Cache
My games have all returned to my library by doing this.

¡ B 0 0 P ! · Aug 4, 2020

poweld said:
This solved the issue for me:
Go to Steam -> Settings -> Downloads -> Clear Download Cache
My games have all returned to my library by doing this.

It fucking worked! Thank you! I'll threadmark this.

Oh and this is Valve's last tweet. It's over 5 hours old.

The replies are filled with people asking about the de-listed games error.

gar3 · Aug 4, 2020

poweld said:
This solved the issue for me:
Go to Steam -> Settings -> Downloads -> Clear Download Cache
My games have all returned to my library by doing this.

Worked. Thank You!

Latest Steam Maintenance Has De-listed Games from User Libraries (Including Me)

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