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Let's Complain About Extreme Couponers

Oct 27, 2017
2,683
Most of them are twats and not even using the coupons right.

I end up just powering through shit asap to get them the fuck out of the store even when they are clearly not following the rules of their coupons, but I'm also not really in a position where I'd end up taking any real responsibility for it.

A lot of them seem to bank on this, on being a nuisance to get what they want, no matter if they just went into the express lane at 6 pm or it's 2 minutes until close.
 
Oct 25, 2017
1,128
Couponing isn't really a thing in Germany but I would use it from time to time. Extreme couponing sounds unreal to me. Can you really buy groceries worth thousand+ for like 12 bucks? That gif is a joke, right?
I mean yea? But the problem with it is its usually on alot of stuff you dont really need or stuff you dont prefer to eat.
 
Oct 25, 2017
5,977
Singapore
And to address everyone asking about this-- Yes, I have talked to management and ranted about it. It is a corporate problem and a machine problem, neither of which can be fixed in a reasonable amount of time. Complaints about workflow and what we will and won't allow go up the chain of command past my bosses, and something like "I don't want to see the fucking face of an extreme couponer ever again" needs time to test and implement because each location still has to function roughly the same way for brand unity and to mitigate confusion on part of customers and employees. Can't have one store saying "Fuck you" to extreme couponers and every other store still allowing them. The most that my particular store has done to curb this is a four-item-per-deal limit, which basically does nothing. If you've got four instances of twenty different items, and a coupon for each, then fucking congratulations, you're still within the bounds of the rules and now I have to deal with you for an hour managing the coupons of up to 80 items.

As for the machines, I mean, what the hell can I do about that? Corporations are cheap. That's their point of their existence. They're not going to just dole out fresh equipment that works at the speed of an MIT computer, assuming such equipment exists (apparently our machines are considered top notch by the Rite Aid employees we absorbed. Jesus H. Fucking Christ). We've had to fight for working printers before, mainly because equipment issues are addressed by IT and warehouse folks on a case by case basis. "So one printer in photo went down? Okay, but we have 1000 other stores right now that have been struck with significant register failures. Get to the back of the line, Charlie."

But that's not even the problem. Our registers work. They just work extremely slowly, especially since they're having to scour people's member accounts for digital coupons. If it finds any, it has to check each and every one of them to see if any apply. If none do, it says "No digital coupons applied." If it does, it has to then calculate the price difference. This process can take forever if you have a bunch of digital coupons on your app just hanging there, which most customers do, because who thinks to check for something like that and delete them from their account? Even if you don't put in an account or have digital coupons, if you have a bunch of items, by item # 20 I guarantee you that process is slowing the fuck down. I can't scan as fast because the register is literally stuck in the process of adding the item to your cart, which I have to wait on to get to scanning the next item. I can mitigate this to an extent by simply scanning one item and upping the quantity, but sometimes that can be an inconvenience because the system is slow for whatever reason. Maybe it just got hit with a power surge. Maybe it needs to be rebooted. Maybe it doesn't feel like working right now, big whoop, wanna fight about it?

Even if I get through all of this bullshit of scanning items and coupons, and I hit the payment button on the machine to tell it "Okay, now take that lump sum and wait for the customer to exchange money for it," guess what? An extreme couponer might have fucking forgotten the one offer to apply to the random-ass item I scanned in the beginning of this whole stupid-ass song and dance, which requires me going back to the scanning process to call for a manager. BECAUSE ONCE I'M IN THE PAYMENT PROCESS, I CANNOT GO BACK TO THE SCANNING PROCESS. A coupon counts as "partial payment," meaning the machine thinks you're raring to go. To void this shit out and go back requires management approval, which is another OS process I simply can't complain about to management to make disappear. So now I have to call for management. And we have to void it out. And I have to open the register up to retrieve the physical coupons you originally used (we have to mail in coupons for a rebate, requiring that we put them in the register after using them for nightly processing). Then I have to close the register so I can reset the machine. THEN I HAVE TO RING UP EVERYTHING AGAIN.

Oh look, five customers have walked out pissed off. Oh well, so long as you can get a fucking deal on useless shit, right?

And hell, sometimes the fucking thing crashes-- there is a national issue going on right now of "an illegal call has been made to the scanner," whatever the fuck that means, and it necessitates rebooting that register, which can take upwards of twenty minutes. If that happens during a checkout, we have to relocate and start everything over, which takes time. Or, sometimes there's inadvertent miscommunication, or I don't see all the items in your cart because I'm short AF and can't look over the counter and into your cart. There's plenty of reasons why the process of ringing up items can be slowed tremendously. Extreme couponing does nothing but exacerbate the issues.

So I'm stuck with what I got in this instance of my work career. There's nothing to complain about in regards to work flow and machine. These things are not going to get fixed in the time I plan on being here. You know what could be easily fixed? If people weren't cheap, or at least weren't inconsiderate with their cheapness. Come at slow times and days, do your transaction in batches versus everything at once, allow the floor persons time to get some other shit done- since lord knows you're too cheap to pay my student loans- and most importantly of all, don't act like you know this system better than me. If a coupon doesn't work, or if I have to call a manager to fix your fuck-up, don't roll your eyes and insist we're incompetent. Take your coupons and shove them up your ass on that one.
I'm sure this felt really good to type out, and I'm not going to say anything to make you feel bad because it's important to have an outlet for stuff that frustrates you when you have no control over it. People on this forum, and on the internet in general, tend to get really worked up or mad over stuff sometimes that I feel have nothing at all to do with them on a personal level and they would feel a lot better if they just didn't care so much about inconsequential stuff. It was nice to read venting that was actually personal in nature, showing awareness in how hopeless this problem is, and just letting off steam.

Earlier I misconstrued that you might have been making a thread to try and get people to agree with you on a matter which isn't specifically the singular fault of this type of customer, but now I see that you just need to express frustration to people other than those you work with, and that's all cool. :)
 
OP
OP
Nepenthe

Nepenthe

When the music hits, you feel no pain.
Moderator
Oct 25, 2017
3,952
I'm sure this felt really good to type out, and I'm not going to say anything to make you feel bad because it's important to have an outlet for stuff that frustrates you when you have no control over it. People on this forum, and on the internet in general, tend to get really worked up or mad over stuff sometimes that I feel have nothing at all to do with them on a personal level and they would feel a lot better if they just didn't care so much about inconsequential stuff. It was nice to read venting that was actually personal in nature, showing awareness in how hopeless this problem is, and just letting off steam.

Earlier I misconstrued that you might have been making a thread to try and get people to agree with you on a matter which isn't specifically the singular fault of this type of customer, but now I see that you just need to express frustration to people other than those you work with, and that's all cool. :)
Haha, reading that made me feel even more better. Thank you for the thoughtful response.
 
Oct 25, 2017
530
Cashier at a Target here.

If you make sure coupons match the items and shit, obey the fine print, etc, we're cool! Enjoy your savings. :3

If you dont bother checking that crap, okay that's annoying. Especially if you argue with me over it.

If you try to use like 8 of each coupon over multiple transactions to abuse our gift card promos on top of those coupons so you can return this shit elsewhere for normal sales price while buying it all for almost nothing then FUCK YOU. I'm shutting that shit down. You get what the coupons say the limit is and that's it. Period. Well unless theyre fake coupons, in which case you get nothing, good day sir, etc.

And if you do the above right at closing on a midnight closing night and spend half an hour arguing over shit then just go fuck yourself asshole holy shiiiittttt
 
OP
OP
Nepenthe

Nepenthe

When the music hits, you feel no pain.
Moderator
Oct 25, 2017
3,952
And if you do the above right at closing on a midnight closing night and spend half an hour arguing over shit then just go fuck yourself asshole holy shiiiittttt
Holy shit, an extreme couponer before closing is the woooorrrrssst. You had all day. And I know you had all day because the only way you know how to do this is to be at home for the rest of the week doing this. Why? Why would you do this to me? Who hurt you???
 
Oct 26, 2017
2,928
I am a glorified pharmaceutical cashier. I am forced to deal with these people at least once a week.

I don't care if anyone wants to get a deal. I'm not paid enough to care.

However, I have other responsibilities aside from babying customers, ranging from handling the photo department, knocking down sudden influxes of prescriptions, stocking, handling price changes, cleaning the store, facing, trash, rearranging shelving and entire aisles for new seasons, item counts, checking expiration dates so we don't do a Chipotle, and it goes on and on and on.

I don't have the fucking time in the day to deal with your bullshit for half an hour.

Literally, I do not. I actually get talked to about overtime from my managers, as well as if certain tasks remain undone in the day because I had to leave something undone to clock out on time.

When I move you along, it's not just to make you have a pleasant shopping experience. It's so I can get back to the twenty other things I've gotta get done.

Working retail is a continuously-exhausting balancing act of multitasking, creatively finding efficient solutions to your duties, and making sure the store doesn't burn to the ground while putting on a smile and giving customers a pleasant personality to interact with in order to make them want to return and make the corporate overlords more money.

You know what pisses customers off?

When an asshole has forty coupons I have to enter.

Know what pisses management off?

When I go overtime making up for the time lost dealing with you because you view me as nothing more than the middleman to your suburban thrill of COUPONING! Yeah, really living on the edge there.

God forbid if only one register is open.

SPEAKING OF WHICH, registers aren't like new iPhones. They are slow AF, clunky AF, and temperamental AF. The more shit you force it to calculate, the slower it generally acts, which increases wait time, which pisses people off. In the age of digital coupons, it's even worse, because it's having to scour your account and make sure nothing applies before I can ring anything up. That increases wait times and pisses people off.

A coupon here and there? Sure. Hell, if it's expired, I'll brute force it into the system.

You got 40 paper coupons, ten digital coupons, another few from the Sunday newspaper, on top of fifteen thousand items for me to scan???

Fuck. You.
Sounds like a company problem and yours.
 

Redcrayon

Zoinks!
Moderator
Oct 27, 2017
5,056
UK
Whenever I’ve got a relatively complex list of promotions I want to use or customer service questions I want to ask, I usually ring up the shop and ask what their least busy time is, takes 20 seconds and often leads to great customer service if they know I’m coming in at a set time to do xxx and can plan around it. Whenever I’m stuck behind someone with what’s obviously a fairly complex purchase for the next 30 minutes or more at the single cashier, I usually just wander off to find management and ask them to open another till (or to at least make them aware as the staffer might not have been able to let them know). If they refuse and suggest I wait around I’ll put my stuff back on the shelf and go somewhere else, but if there’s one thing that bugs me about retail (and I used to work it myself in college) it’s when a small army of management are hiding and either don’t have the training to run the basic operation of the shop or think themselves too good to run a till for a few minutes in exceptional circumstances.

Where it’s a whole book of account membership coupons (my wife has one for the chemists here), sometimes the problem is that the coupon schemes themselves aren’t always clear on what conflicts with what and I’ve watched her plan out a shop with a dozen different coupons for this, that and the other like a military campaign. I suspect the coupon, as a physical promise of a deal that can be observed going through, is more encouraging to some shoppers than a nebulous digital discount that may or may not appear at the end, I’ve often left a shop and found that a promoted discount I thought would be applied didn’t actually appear on the receipt. Shit’s annoying.

Anyway, I sympathise OP, it’s good to vent. If I was doing your job I’m sure I’d find ‘extreme couponing’ annoying too, there’s certainly stuff in my job that seems frustrating and avoidable but guaranteed to continue.
 
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Oct 26, 2017
2,928
It's also a problem with selfish customers too. It can be everyone's fault! And I get to rant about it on this forum! Winner winner chicken dinner. :P
Ive also worked retail and it doesn't work like this. The customer has the right to use his coupons. If he insults you that is another case. If you dont have enough time for your job because of this you have to tell your Manager. If nothing changes then that is the companies fault and not yours anymore.


Re: leave that shit job you already habe the experience how to not treat cashiers for the future ;)
 
OP
OP
Nepenthe

Nepenthe

When the music hits, you feel no pain.
Moderator
Oct 25, 2017
3,952
Whenever I’ve got a relatively complex list of promotions I want to use or customer service questions I want to ask, I usually ring up the shop and ask what their least busy time is, takes 20 seconds. Whenever I’m stuck behind someone with what’s obviously a fairly complex purchase for the next 30 minutes or more at the single cashier, I usually just wander off to find management and ask them to open another till (or to at least make them aware as the staffer might not have been able to let them know). If they refuse and suggest I wait around I’ll put my stuff back on the shelf and go somewhere else, but if there’s one thing that bugs me about retail (and I used to work it myself in college) it’s when a small army of management are hiding and either don’t have the training to run the basic operation of the shop or think themselves too good to run a till for a few minutes in exceptional circumstances.

Where it’s a whole book of account membership coupons (my wife has one for the chemists here), sometimes the problem is that the coupon schemes themselves aren’t always clear on what conflicts with what and I’ve watched her plan out a shop with a dozen different coupons for this, that and the other. I suspect the coupon, as a physical promise of a deal that can be observed going through, is more encouraging to some shoppers than a nebulous digital discount that may or may not appear at the end, I’ve often left a shop and found that a promoted discount I thought would be applied didn’t actually appear on the receipt.
See this shit ERA?

Fucking learn from it.

You, Redcrayon, are a considerate shopper and couponer and I would love having you visit my store.

FFS, I'm not asking for people to not save money. I'm just asking for people to be a bit more considerate of others, to think about all of the logistics problems that may be involved in accommodating complicated purchases, to not shit on retail workers for working retail.

And to the bolded, yeah another problem I have sometimes with management. Sometimes when I call for help, they just don't come lol. It's one thing if it's late and near closing and I've got one manager. They're counting money and setting the place up for tomorrow, so I understand and I let the customer on in this, and usually everyone is polite. However, if I've got three fucking managers on the floor, one of you assholes better come runnin'. If not, then fuckit I'll run the store the best I can. I've actually gotten in trouble for this haha. If there's customers lining up in photo and at the front register, I'll call for "customer service" in the farthest area. If they don't come, I bounce back and forth to handle photo orders and normal purchases, and again people are understanding. However, one manager (who can't talk to me right now, the asshole) tends to be like "WHY DIDN'T YOU CALL?!" or "WHY ARE THERE CUSTOMERS UP FRONT?!" Had a woman get on her ass about berating me in front of the entire photo area for, you know, trying to keep the store afloat lmao.

The customer has the right to use his coupons.
People have a right to do a lot of things. It's a meaningless distinction because I'm not making an appeal to law. I'm making an appeal to basic human decency. Yes, you have the legal right and the company's permission to show up to my store five minutes before close and shop for 100 items with 100 coupons. You totally have that right! I also have the right to call you a fucking cunt for it. So.

If he insults you that is another case.
If we're on "rights," how is this "another case?" It's the same thing! It is legal for people to insult me, and as company policy I cannot say nor do anything to a customer that insults me if I want to keep my job. Am I not allowed to complain if a customer insults me then? It's their right, after all.

Re: leave that shit job you already habe the experience how to not treat cashiers for the future ;)
I was treating cashiers like people well before I was employed. It's really not that hard. 8D
 
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Oct 27, 2017
1,776
Couponing is not a thing in Europe, or not that I know of at least, but if it was, then I wouldn't do it because my time is way to precious and fuck anyone making me wait in line for half an hour because of that shit.
 
Oct 26, 2017
2,928
Couponing is not a thing in Europe, or not that I know of at least, but if it was, then I wouldn't do it because my time is way to precious and fuck anyone making me wait in line for half an hour because of that shit.
Couponing is a big thing in Germany so I can understand him a bit

See this shit ERA?

I was treating cashiers like people well before I was employed. It's really not that hard. 8D
Seems more difficult than you might think, because you created a thread on here and complain about it because people treat you like shit at your retail job. So yeah, for most people it's hard because they don't know how it is working in retail which is why I would like everyone in this world just work 1 month of retail in their life to experience this.
 

Redcrayon

Zoinks!
Moderator
Oct 27, 2017
5,056
UK
Couponing is not a thing in Europe, or not that I know of at least, but if it was, then I wouldn't do it because my time is way to precious and fuck anyone making me wait in line for half an hour because of that shit.
The main one I can think of in the UK is Boots (a high street chemist chain). Single guys probably never notice it here if they only pop in for the odd bit of toothpaste and shaving foam, but many women and families have an account as the booklets contain a huge amount of various discounts and deals. I just never thought it was worth having a personal account seeing as my average annual spend there was probably under £30 including a bottle of suncream in the summer, until we had a kid and were in there every week looking for this, that and the other that the supermarket didn’t have. It’s all so expensive that suddenly 10% coupons made a huge difference when our annual spend as a family probably increased by 500% overnight.
 
Oct 25, 2017
1,656
Funny thread.

I only hate extreme couponers if theres only one line. Otherwise get yours. Retail employees getting mad because they have other tasks really shouldn't blame the customers. Shitty of management to leave all that on one person.
 
Oct 27, 2017
3,501
Extreme couponers wouldn't be an issue if they didn't try to buy $2000 worth of stuff at once at 5pm after a shit ton of people have gotten off of work and are just trying to grab a few things so that they could cook a full meal.

Spread that shit out; buy your shit over the course of a week. You're going to save the same amount of money; the deals last 7 days!
 

Beartruck

Banned
Member
Oct 25, 2017
4,939
What I don't get about the extreme couponer show is it looks like they have 10 newspaper subscriptions and spend an entire weekend scouring for coupons. It's like: why don't you just get a part time job instead? Are the breaks on the coupons that good?
 
Oct 26, 2017
2,928
What I don't get about the extreme couponer show is it looks like they have 10 newspaper subscriptions and spend an entire weekend scouring for coupons. It's like: why don't you just get a part time job instead? Are the breaks on the coupons that good?
Yes they are. Guy in my video above saves about 4000€ a year, but he also buys a lot of shit which you don't use as much. It depends on what you need though because you buy products which you otherwise wouldn't buy so it depends. Some of them are even so crazy that they get money back. :P
 

Beartruck

Banned
Member
Oct 25, 2017
4,939
Yes they are. Guy in my video above saves about 4000€ a year, but he also buys a lot of shit which you don't use as much. It depends on what you need though because you buy products which you otherwise wouldn't buy so it depends. Some of them are even so crazy that they get money back. :P
If you get shit you don't need you're not saving money, you're hoarding. Also, a weekend job could easily make you that much in a year, and you can spend that money on anything.
 
Oct 25, 2017
599
Sweden
I work at retail sometime and this never happened to me, mostly because coupons is applied automatically when you use that grocery stores card/your personal ID .
Isn't that a thing in US? Are you guys still using paper coupons?
 
Oct 26, 2017
2,928
If you get shit you don't need you're not saving money, you're hoarding. Also, a weekend job could easily make you that much in a year, and you can spend that money on anything.
Of course that guys is crazy and that is his hobby. Other people are clever and buy things they need and save a lot of money. It's totally worth it and you don't even need to spend time here in Germany because there are Apps which show you the newst coupons. I can't complain if I save 5€ here and there every time if I buy products which are advertised. In the long run that saves me money which I can spend better without wasting time.

In his case he is extreme and hoards yeah.

It's crazy to me the amount of people who act like the customer has zero responsibility or role in this at all.

OP is mad, could state his case in a much better way, but I get it.
It's the companies problem as long as the customers are not rude. If the customer has valid coupons and likes to use them and the cashier has too many things to do...whos problem is it? The companies. But retail workers get treated like shit in most countries.
 
Oct 27, 2017
3,191
These are honestly the best words to hear.

That it's okay to vent about the shit at your job.

That it's okay to have an emotional reaction to rude and inconsiderate behavior from other people, and to not have infinite well of patience and optimism.

Man for ERA being "progressive" it's kind of weird how quick some people are to descend on retail workers for daring to not be happy 100% of the time. *digital hugs back*


You gon pay my student loans?
I don't think people have a problem with you venting. They more have a problem with you shitting on people trying to save money (and to be fair, you didn't exactly clarify what kinds of people you were talking about until later).
 
Oct 25, 2017
7,832
Those companies should fix their broken coupon policies then, I am all for exploiting the system even if it's to the detriment of people around you (in cases like that).
 
Oct 25, 2017
2,461
The companies problem as long as the customers are not rude. If the customer has valid coupons and likes to use them and the cashier has too many things to do...whos problem is it? The companies. But retail workers get treated like shit in most countries.
Just find it somewhat ironic is all, it we had a thread about eating out the thread would be going totally different.

Let me make a thread about how I refuse to tip, it's the companies fault for not paying their employees after all. I mean technically it doesn't say I have to tip anything.

Or how about a thread about walking into a restaurant 10 minutes before close and ordering a shit ton of food without tipping. Just trying to save some money, that hustle.

The point is everyone has a role in all this, you are allowed to do a bunch of things. You do you though.
 

Redcrayon

Zoinks!
Moderator
Oct 27, 2017
5,056
UK
I don't think people have a problem with you venting. They more have a problem with you shitting on people trying to save money (and to be fair, you didn't exactly clarify what kinds of people you were talking about until later).
To be fair, I thought the words ‘extreme couponers’ in the thread title was fairly evocative of people using shitloads at a time rather than just ‘people trying to save money’. When I think of someone saying ‘extreme’ anything I tend not to assume it’s about everyday actions, in the same way that ‘extreme sports’ doesn’t mean a kickabout in the park, ‘extreme eating’ doesn’t mean a sandwich and a cup of tea for lunch and ‘extreme ironing’ doesn’t mean three shirts and a pair of trousers while watching the news.
 
Oct 27, 2017
2,946
Every coupon you scan should be pushing you toward getting the fuck out of retail. It happened to me with every dish I washed as a dishwasher, and every card I dealt for assholes as a blackjack dealer. Let the rage turn into exponential self improvement.
 
Oct 26, 2017
2,928
Just find it somewhat ironic is all, it we had a thread about eating out the thread would be going totally different.

Let me make a thread about how I refuse to tip, it's the companies fault for not paying their employees after all. I mean technically it doesn't say I have to tip anything.

Or how about a thread about walking into a restaurant 10 minutes before close and ordering a shit ton of food without tipping. Just trying to save some money, that hustle.

The point is everyone has a role in all this, you are allowed to do a bunch of things. You do you though.
Nya no. This is different here. As long as the customer is still polite he can use as many coupons he likes to as long as he is allowed to per the policies. It's not my problem if the cashier is annoyed with his job. I was also annoyed at my retail job. Everyone is annoyed inside.

I am glad that I don't have to tip here and I loved last year that I didn't have to tip anywhere in Asia, because they just do their job how it's suppose to be.

But America is fucked up in that regard. Tips are forced on everyone just so that the underpaid workers are even able to live. It's absolutely ridiculous. Where as in most restaurants I like to visit or at my hair dresser there is a no tip policy, because people get paid enough and they should always do a good job and not just for expecting more, but different countries and cultures.

So yeah everyone has a role in this, but don't force shit on others if they are polite. OP should change the job, he already sounds like retail fucked him completely and nobody should work in retail for long if they can. It's a horrible business - not just because of customers, but rather because of the companies. I mean the same companies give out coupons that OP hates or even make marketing deals lol
 
Oct 25, 2017
2,461
Nya no. This is different here. As long as the customer is still polite he can use as many coupons he likes to as long as he is allowed to per the policies. It's not my problem if the cashier is annoyed with his job. I was also annoyed at my retail job. Everyone is annoyed inside.

I am glad that I don't have to tip here and I loved last year that I didn't have to tip anywhere in Asia, because they just do their job how it's suppose to be.

But America is fucked up in that regard. Tips are forced on everyone just so that the underpaid workers are even able to live. It's absolutely ridiculous. Where as in most restaurants I like to visit or at my hair dresser there is a no tip policy, because people get paid enough and they should always do a good job and not just for expecting more, but different countries and cultures.

So yeah everyone has a role in this, but don't force shit on others if they are polite. OP should change the job, he already sounds like retail fucked him completely and nobody should work in retail for long if they can. It's a horrible business - not just because of customers, but rather because of the companies. I mean the same companies give out coupons that OP hates or even make marketing deals lol
Their job will raise their hourly rate to minimum wage same as the retail job, what's the problem.

Same with me walking in ten minutes before close, I was hungry, not my problem. Maybe the restaurant should create a policy.

The point again is to realize that everyone plays a role in this and just because you can do something doesn't mean you should.
 
Oct 27, 2017
3,191
To be fair, I thought the words ‘extreme couponers’ in the thread title was fairly evocative of people using shitloads at a time rather than just ‘people trying to save money’. When I think of someone saying ‘extreme’ anything I tend not to assume it’s about everyday actions, in the same way that ‘extreme sports’ doesn’t mean a kickabout in the park, ‘extreme eating’ doesn’t mean a sandwich and a cup of tea for lunch and ‘extreme ironing’ doesn’t mean three shirts and a pair of trousers while watching the news.
Eh, when I read the OP I started to get confused on what kinds of people they were talking about. Probably doesn't help how aggressive it was either, but it's venting and I understand that. Also it really helped when they said they were a cashier because otherwise I had no idea what the big deal was.

As someone who still works in retail I don't have too many issues with these people, but my experience seems like its way different from the OP. I'm leaving my job in a couple months so I hope the OP can find another job at some point too because retail is soulsucking work.
 
Oct 26, 2017
2,928
Their job will raise their hourly rate to minimum wage same as the retail job, what's the problem.

Same with me walking in ten minutes before close, I was hungry, not my problem. Maybe the restaurant should create a policy.

The point again is to realize that everyone plays a role in this and just because you can do something doesn't mean you should.
If a restaurant is still open and let me order my food then there is nothing to complain no. If they can't take any orders anymore they can just say that. It works here and I experienced that in other countries. Yes that is a company problem again. If there is a customer coming in and you tell them that you don't take any orders anymore and that you close shop and he gets rude... take him out. But seems like it's really a cultural problem.

I mean when I try to go shopping at 10:50pm and my REWE shops closes at 11pm then I get told "No we are closing up soon" and then I can't get in anymore - my problem.
 
Oct 27, 2017
2,997
Fuck these people.

No seriously, is there a more sociopathic type of customer than this?

The customer who cares not for the time of the customers behind them, nor the work schedule of the poor cashier who draws the short straw. The customer who lacks understanding in the face of conflicting coupons and berates you as not knowing how to do your job despite the fact that they can't fucking read the coupon's terms of service. The type of customer who feels they are owed the cheapest deal possible because they have nothing better to do than to sit around all day clipping coupons rather than get a real hobby.

These people are a drain on the retail experience from every conceivable angle. It's to the point where I wish corporations would all vote to limit coupon usage to an account, and the account tracks this shit. You used four? Get the hell out of here, you selfish-ass cheapskate, move out of the way for the next customer.

Uuuuugggghhhhh.
Not a couponer but I was behind a lady who had an $1100 grocery bill hold up the line because one of her breakfast sausages was $0.50 more than the advertised price.
 
Nov 2, 2017
685
Stop blaming consumers who are not being rude for your and your company's failings. It is your company, not the consumer, who isn't paying you enough to care. It is your company, not the consumer, who is forcing you to work overtime and it is your company, not the consumer, who is not investing in proper tilling machines so all the coupons can be ran in a few seconds. Similarly, it's the company forcing you to do other tasks and tilling instead of hiring two people to do the job. And it is your company's fault that people are forced to walk out because you are busy.

Don't shift the blame to people, people who are most likely working class or poor, because your company wants to keep its profit a little bit higher. Get some perspective, it's not the customer screwing you up, it's your boss.

The point again is to realize that everyone plays a role in this and just because you can do something doesn't mean you should.
Everyone plays a role, but not everyone involved is to blame. The costumer is not responsable for any issues that arise, the company is.
 

Redcrayon

Zoinks!
Moderator
Oct 27, 2017
5,056
UK
Everyone plays a role, but not everyone involved is to blame. The costumer is not responsable for any issues that arise, the company is.
Sure, the company is to blame for poor technology and low staff levels. The voucher schemes sound badly organised too. However, it’s also not asking much to expect customers to show a little restraint in stores run with a skeleton staff and not rock up the till at the busiest time of day prepared to argue over every single one of half an hour’s worth of coupons, when with a little planning they could spread it out over several trips. In the same way, I don’t go to the doctor and expect them to deal with multiple problems in a ten minute appointment that then leaves them running 30 minutes late, inconveniencing every single other patient by that 30 minutes for the rest of the surgery and then affecting home visits too. There isn’t a law against it, of course they aren’t doing anything wrong by maximising coupon savings, but a little thought to make things flow more easily for everyone is a bit better than ‘got mine, all of you can wait’ in my book. If everyone acted like that everywhere society would be miserable. Coupons make a big difference for a lot of people, I use them myself, but just because it’s not your fault doesn’t mean you can’t make life a little easier for those around you with very little effort.
 
Oct 26, 2017
2,928
[
Sure, the company is to blame for poor technology and low staff levels. The voucher schemes sound badly organised too. However, it’s also not asking much to expect customers to show a little restraint in stores run with a skeleton staff and not rock up the till at the busiest time of day prepared to argue over every single one of half an hour’s worth of coupons, when with a little planning they could spread it out over several trips. In the same way, I don’t go to the doctor and expect them to deal with multiple problems in a ten minute appointment that then leaves them running 30 minutes late, inconveniencing every single other patient by that 30 minutes for the rest of the surgery and then affecting home visits too. There isn’t a law against it, they aren’t doing anything wrong, but a little thought to make things flow more easily for everyone is a bit better than ‘got mine, all of you can wait’ in my book. Coupons make a big difference for a lot of people, I use them myself, but just because it’s not your fault doesn’t mean you can’t make life a little easier for those around you with very little effort.
Man that sounds really bad in your culture. If I go to the doctor and I have two problems with my appointment I will talk about both of them. It's his job and his appointments and I am using their service and they get paid. It's a company problem in America in and out. I mean tips are REQUIRED and not just an extra for people doing an exceptional job. Companies get richer and richer and customers and employees are to blame for everything else? No. It works in other countries so why not over there?
 

Redcrayon

Zoinks!
Moderator
Oct 27, 2017
5,056
UK
Man that sounds really bad in your culture. If I go to the doctor and I have two problems with my appointment I will talk about both of them. It's his job and his appointments and I am using their service and they get paid. It's a company problem in America in and out. I mean tips are REQUIRED and not just an extra for people doing an exceptional job. Companies get richer and richer and customers and employees are to blame for everything else? No. It works in other countries so why not over there?
It’s not that the system is bad. My wife is a UK GP, and she gets people who could easily have booked a double appointment for multiple problems or when they want to talk about both themselves and a child etc, but then she gets people turn up at 8.30 in the morning with a shopping list of medical issues they’ve ignored for years that needs a lot of time and discussion. She can’t ignore it, but the appointments are organised on 10-minute consultations and catch-up slots for referrals here and there. It’s both her job to treat people but also her job to treat all of them, and if they all want three times the amount of time scheduled then the people who want to see their doctor just before lunch are going to have a very different idea of the service after waiting for 90 minutes or more.

Often serious issues like depression, mental health, palliative care etc need more time, but one person with three minor issues, rather than booking a double slot, can basically be the cause of the next 20+ people in her surgery all complaining that the doctor is running late. That’s not even counting the DNA (did not arrive) idiots who don’t even have the common courtesy to ring up and say they won’t be coming. A tiny bit of foresight can stop knock-on effects that waste the time of lots of other people (people holding train doors open also do this), but people often struggle to think of anything outside of ‘got mine’.
 
Last edited:
Oct 25, 2017
2,461
Extreme couponers are not the type of people who are at risk of going hungry.
Pretty much, I think there is a large disconnect in this thread. People are rolling in saying, nah, use coupons. No one is saying no to that, hell I use digital coupons at HEB all the time. What I don't do is roll in there and try and game the system and then demand a manager when the minimum wage clerk runs into a override on the computer, which is gonna happen. People that do extreme couponing are the people with binders of shit and want to stack a store coupon, manufacture coupon, $ off entire purchase, digital rewards, frequent shopper shit, etc. when each one of those things plainly say one coupon per item per transaction. Oh okay, well just ring up each item individually, thanks. My wife worked at Walgreens for a decade in the pharmacy, shit was horribly funny and infuriating at the same time.