That was almost three months ago and yes, they have increased staffing levels and greatly improved response times in literally the last month. Lots of people are reporting issues resolved in a day or two.
I've had the opposite experience with Best Buy and UPS. It's not about agreeing to disagree, it's proof that companies don't run the 100% response Twitter support you are claiming and that's it's unreasonable to hold a much smaller company to a standard the majors can't even maintain.
I use Twitter for these companies all the time. It works so much better than the regular support. I honestly don't care if you agree or not.
And I've had so much poor support from LRG over YEARS that I'll believe it when I see it. You don't erase years of poor support with a couple months of anecdotal reports.
And in terms of being unreasonable, no. It isn't unreasonable to be sent the wrong product or damaged product, then expect resolution in less than 2-3 months. It is not reasonable to be sent damaged defective product, then when you contact them immediately be told that there are zero replacements. It isn't unreasonable to expect better than several months response when they double ship you product and you try to be honest. It's also not ok to be threatened with credit card charges for shit they shipped thst you didn't order while you're just trying to be honest and get a return shipping label. If you want to lower the bar to the floor because they are small fine, but it's not ok.
Honestly I'm just assuming at this point that this is a new employee shill account.
I'll say it again, I love their product. I'm glad that they are working to improve support and I'll be glad to see it. I've spent thousands of dollars with them and will continue to do so. I just think they moved away from consumer friendliness along the way here.