It has been officially announced that Mechwarrior 5: Mercenaries will now be releasing on December 10th 2019 exclusively on the Epic Games Store.
FAQ Refund
Community Pre-order pilots will be able to access the Closed Beta to access practice missions in November, prior to the game's full launch.
Our partnership with Epic Games store allows us the opportunity to make sure MechWarrior 5: Mercenaries meets our internal goal of creating the best MechWarrior game possible.
Fans looking to obtain refunds from their pre-order of any tier are able to do so by September 1st. Pre-order refunds of any tier will be refunded in full. Additionally, those seeking refunds will be able to keep all bonus MechWarrior Online content from the Standard, Collector and Ultimate Editions of the pre-order, which amount to $100, $180, and $300 dollars worth of in-game currency and content for MechWarrior Online including all bonus items like XP, premium time, badges, decals, cockpit items and more, depending on which pre-order tier purchased.
However, refunded pre-orders will forfeit their access to the full game and be unable to participate in the upcoming closed beta for MechWarrior 5: Mercenaries, now scheduled for November as well as lose the exclusive MechWarrior 5: Mercenaries DLC items.
FAQ Refund
REFUND FAQ
1 Can I get a refund because the game is delayed?
2 Can I refund my pre-order as the game is an Epic Games store exclusive now?
- Yes, if you request a refund by September 1st, 2019 00:00 UTC, we will process it as quickly as possible. Initiating chargebacks may result in the suspension of your MWO account and potential billing issues.
3 Can I still get in the Beta?
- Yes, we will be granting the refunds for everyone who wishes to refund their pre-order and submitted a refund request by September 1st, 2019 00:00 UTC. Once the transaction has been refunded, you will not receive any keys for MechWarrior 5: Mercenaries, including the game itself, beta access or digital content. You may keep all of the MWO bonus items if redeemed.
4 How long does it take to receive a refund?
- If you keep your pre-order you will still be able to participate in the Beta with a key.
- The beta will be accessed through the Epic Games store.
- If you refund your pre-order you will not receive a Beta Key.
5 I've redeemed the MWO bonus content, can I still request a refund?
- Please allow up to 10 business days for the refund to process.
6 Will you be removing the MWO bonus content from my MWO account?
- Yes, please email [email protected] for a refund.
7 Will I lose MW5 Discord access after I've refunded my pre-order?
- No, you will keep all of the MWO bonus content if redeemed.
8 I've initiated a chargeback and my MWO account is locked, what can I do?
- We will not be looking to remove anyone who wishes to stay with us on the discord, however, poor behavior can get you muted or banned from the MW5 Discord.
- Please avoid doing chargebacks as we are offering full refunds but if your account is locked please email [email protected] for assistance.