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Microsoft didn't manage to fix this store bug preventing purchases of 360 game from a PC browser from months and a user fixed it in no time

YuSuzzune

YuSuzzune

Member
Nov 21, 2018
4,850

Reddit - Dive into anything

www.reddit.com www.reddit.com

Quite astonishing, really.

This bug is going literally from months, there are plenty of threads in the Microsoft support forum regarding this issue, so Microsoft knows there's something broken in their code...and yet they didn't bother/manage to fix it, while a user offered a workaround in no time.
 
JustAnotherOne

JustAnotherOne

Member
Jan 2, 2018
2,027
I actually have the opposite problem lol- I can't redeem the 360 game from my console,only from the webstore on my PC.
Gotta say,MS handling the 360 purchasing experience of XBO/PC very,very poorly and I hope they will intergrate the BC games to the native XBO marketplace before next gen begins.
 

Phinor

Member
Oct 27, 2017
1,236
YuSuzzune said:

Reddit - Dive into anything

www.reddit.com www.reddit.com

Quite astonishing, really.

This bug is going literally from months, there are plenty of threads in the Microsoft support forum regarding this issue, so Microsoft knows there's something broken in their code...and yet they didn't bother/manage to fix it, while a user offered a workaround in no time.
Click to expand...
Click to shrink...

Reminds me of our Finnish train service. Selecting your seat still (or at least did last time I was trying to do it) requires Flash that has not been supported by major browsers for years. The workaround can be found from Github to select your seat without running Flash.

On that note, all Microsoft sites were broken with my account for many years regardless of browser or Internet connection. Logging in with my account simply caused multiple re-directs so that I could never actually log in. Somehow they finally fixed whatever the issue was but almost all their websites are still very hit hand miss for me.
 

Sprat

Member
Oct 27, 2017
4,684
England
Phinor said:
Reminds me of our Finnish train service. Selecting your seat still (or at least did last time I was trying to do it) requires Flash that has not been supported by major browsers for years. The workaround can be found from Github to select your seat without running Flash.

On that note, all Microsoft sites were broken with my account for many years regardless of browser or Internet connection. Logging in with my account simply caused multiple re-directs so that I could never actually log in. Somehow they finally fixed whatever the issue was but almost all their websites are still very hit hand miss for me.
Click to expand...
Click to shrink...
I had this problem with their Web remote desktop service when I started working from home. The only way to get it to work was incognito mode.
 
WadeIt0ut

WadeIt0ut

Member
Oct 28, 2017
2,985
Iowa
I mean it's pretty common for a workaround to be found by a user before an actual fix is implemented. Software companies will usually wait for a larger rollout of fixes as opposed to dedicating resources and then fixing one specific low impact issue.

Source: I work for a software company
 
defaltoption

defaltoption

The Fallen
Oct 27, 2017
11,483
Austin
Yo not gonna lie I had this bug for so long and thought I was the only one since I never saw anyone mention it, I thought it was an account issue.
 
low-G

low-G

Member
Oct 25, 2017
8,144
YuSuzzune said:

Reddit - Dive into anything

www.reddit.com www.reddit.com

Quite astonishing, really.

This bug is going literally from months, there are plenty of threads in the Microsoft support forum regarding this issue, so Microsoft knows there's something broken in their code...and yet they didn't bother/manage to fix it, while a user offered a workaround in no time.
Click to expand...
Click to shrink...

Sounds like MS just doesn't give a shit about selling 360 games anymore.
 
Lukas Taves

Lukas Taves

Banned
Oct 28, 2017
5,713
Brazil
Weird that this was the reason XD

I'm using the xbox to redeem games, in there the layout just breaks instead of the infinite loading, but your purchase can still go through
 
RF Switch

RF Switch

Banned
Oct 31, 2017
4,118
I don't know what's going on with Microsoft support but it's 100% trash right now. I chalked it up to Covid because just a year ago I was singing it's praises.
 
Navidson REC

Navidson REC

Member
Oct 31, 2017
3,422
Huh yeah I couldn't for the life of me buy Splinter Cell Double Agent (OG Xbox) on the website so I had to plug in my old 360 again. I wonder if it was related to this bug? It was super annoying at any rate.
 
desu

desu

Member
Oct 27, 2017
539
I had this bug and wasn't able to claim some monthly games over the browser (as I didn't own a XBox yet).

Quite amazing that a user figured out this problem and fixed it.
 
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