Short version someone keeps using social engineering to steal my PSN account and Sony seems unwilling or unable to put an end it.
Long version is this. I wake up in the morning yesterday and am getting ready for the day. I get a text telling me that my two factor for PSN has been disabled. I of course know enough to know that that means I am fucked. I try to log into my PSN account and sure enough get a message telling me that my info is incorrect. I call up Sony and after playing the little are you who you claim to be I managed to get my account back. I change the email address and the password and set up 2 factor again. This isn't the first time it has happened in the lifetime of the account. Since this isn't the first time I am paranoid about this account and have it tied to an email address that also has two factor set up and a 100 character randomly generated password for it. I am positive at this point that my email hasn't been compromised. I have also changed it to another just as secured email address to no difference. My PSN account also has a 25-30 character randomly generated password that even I don't remember, a password manager does, and 2 factor set up. Somehow though this person bypass all that and they finally managed to bypass 2 factor this time as well.. I ask Sony if there is anyway they can lock down the account so this random jackoff can't do this again. They tell me they can't but will flag it as a sensitive account.
A little less then 24 hours pass and the same shit happens again. As you can imagine I am pissed. Two factor disabled, password and email changed, etc. Called up Sony and play the verification game again and am told that after a few days i should be able to get my account back. I am not holding my breath. The real kicker is that the rep told me that someone called in 4-5 times just today about this account. At this point I am positive the "hacker" is using social engineering to get this account and Sony doesn't seem to have anyway to stop an agent from not following procedure.
The account isn't tied to anything particularly valuable so I assume the person just wants the name, which isn't even that good of a username, and at this point it seems me and him will be having a tug of war over this account until one of us gets locked out. Right now it seems it could be either of us. I have no faith that Sony will fix this problem and I am pretty much just fighting over the account as a fuck you.
Long version is this. I wake up in the morning yesterday and am getting ready for the day. I get a text telling me that my two factor for PSN has been disabled. I of course know enough to know that that means I am fucked. I try to log into my PSN account and sure enough get a message telling me that my info is incorrect. I call up Sony and after playing the little are you who you claim to be I managed to get my account back. I change the email address and the password and set up 2 factor again. This isn't the first time it has happened in the lifetime of the account. Since this isn't the first time I am paranoid about this account and have it tied to an email address that also has two factor set up and a 100 character randomly generated password for it. I am positive at this point that my email hasn't been compromised. I have also changed it to another just as secured email address to no difference. My PSN account also has a 25-30 character randomly generated password that even I don't remember, a password manager does, and 2 factor set up. Somehow though this person bypass all that and they finally managed to bypass 2 factor this time as well.. I ask Sony if there is anyway they can lock down the account so this random jackoff can't do this again. They tell me they can't but will flag it as a sensitive account.
A little less then 24 hours pass and the same shit happens again. As you can imagine I am pissed. Two factor disabled, password and email changed, etc. Called up Sony and play the verification game again and am told that after a few days i should be able to get my account back. I am not holding my breath. The real kicker is that the rep told me that someone called in 4-5 times just today about this account. At this point I am positive the "hacker" is using social engineering to get this account and Sony doesn't seem to have anyway to stop an agent from not following procedure.
The account isn't tied to anything particularly valuable so I assume the person just wants the name, which isn't even that good of a username, and at this point it seems me and him will be having a tug of war over this account until one of us gets locked out. Right now it seems it could be either of us. I have no faith that Sony will fix this problem and I am pretty much just fighting over the account as a fuck you.
