Setup my Series X on the 10th and began playing Gears, and downloading some stuff from Game Pass. Everything worked fine.
On the morning of the 11th I turned it back on to check my Game Pass titles had downloaded, which they had. Everything worked fine.
I arrive home from work on the 11th in the evening and go to turn the console on and... nothing. No ding. No light. No power.
I followed the steps from support and unplugged the console for 10 minutes to reset the power supply. Still nothing. I unplugged it for an hour. Still nothing. I unplugged it for the whole night and this morning attempted to start it up. Nothing. It's dead.
Now it gets worse, contacting Xbox support is so difficult. Their website pushes you towards simple FAQ responses and trying to speak to anyone is incredibly difficult. For a while I tried the simple fix and replace option on their website but everytime I'd get to the end of that process the site would auto-reload and ask for my sign-in details again. I tried it on three browsers across laptop and mobile and it did the same thing every time.
So I then requested a call back, which their site says has a 90 minute wait time. At 12pm I spoke to their support, they said that this was a known problem and they're facing a lot of calls on the issue today, all with the same problems. When they offered me the same 14 day collection and repair I said it didn't feel like a good solution considering the situation, he said he'd pass me to the Sales Team to find a better one. The Sales Team repeated that it's a known issue and they want to help as much as they can, multiple times he put me on hold to speak to his manager. Finally he came back and started trying to put me back through to the help website saying that there was a dedicated page for this issue. However, I asked him to stay on the line and every URL he gave me was just the general help page.
Finally he said he'd transfer me through to an agent dealing directly with this issue who could help me. He took down my mobile number as I was cautious that I would be put through to nobody. He transfers me and... automated Xbox Support line which says please go to the help page on the website, "goodbye".
I'm sat here after all this even further away from a solution, except I've now had two different parts of Xbox tell me there is a known issue.
I've logged another call back: 90 minutes wait.
On the morning of the 11th I turned it back on to check my Game Pass titles had downloaded, which they had. Everything worked fine.
I arrive home from work on the 11th in the evening and go to turn the console on and... nothing. No ding. No light. No power.
I followed the steps from support and unplugged the console for 10 minutes to reset the power supply. Still nothing. I unplugged it for an hour. Still nothing. I unplugged it for the whole night and this morning attempted to start it up. Nothing. It's dead.
Now it gets worse, contacting Xbox support is so difficult. Their website pushes you towards simple FAQ responses and trying to speak to anyone is incredibly difficult. For a while I tried the simple fix and replace option on their website but everytime I'd get to the end of that process the site would auto-reload and ask for my sign-in details again. I tried it on three browsers across laptop and mobile and it did the same thing every time.
So I then requested a call back, which their site says has a 90 minute wait time. At 12pm I spoke to their support, they said that this was a known problem and they're facing a lot of calls on the issue today, all with the same problems. When they offered me the same 14 day collection and repair I said it didn't feel like a good solution considering the situation, he said he'd pass me to the Sales Team to find a better one. The Sales Team repeated that it's a known issue and they want to help as much as they can, multiple times he put me on hold to speak to his manager. Finally he came back and started trying to put me back through to the help website saying that there was a dedicated page for this issue. However, I asked him to stay on the line and every URL he gave me was just the general help page.
Finally he said he'd transfer me through to an agent dealing directly with this issue who could help me. He took down my mobile number as I was cautious that I would be put through to nobody. He transfers me and... automated Xbox Support line which says please go to the help page on the website, "goodbye".
I'm sat here after all this even further away from a solution, except I've now had two different parts of Xbox tell me there is a known issue.
I've logged another call back: 90 minutes wait.
