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Nintendo NA: We are unable to guarantee cloud saves will be retained after canceling

Nov 7, 2017
1,579
We have a semi-conflicting answer from a NA Nintendo FAQ, but the answer to your question is literally the entire content of the OP. The UK Nintendo FAQ is what raised the potential issue of data being cleared after a subscription lapses.
Maybe it's 2 different translations from the Japanese? Deleting data and not guaranteeing data is a pretty important distinction.
 
Oct 25, 2017
3,439
The mod edit title doesn't agree with Nintendo NA's statement at all. In fact their statement says almost the exact opposite.
 
Oct 25, 2017
5,031
PA - US
UK PR on this is very direct about the saves getting nuked immediately (underline emphasis mine):

"Save data stored with Save Data Cloud cannot be kept outside of the duration of your Nintendo Switch Online membership. "

US PR is very similar (again underline emphasis mine):

"Save data stored via the Save Data Cloud backup is available for as long as you have an active Nintendo Switch Online membership."

The only wishy-washy comment comes from the Variety article in question:

"Nintendo also notes that it can’t “guarantee” that cloud save data will be retained after an “extended period of time” from when a membership is ended and local save data backups remain unsupported on the Switch, though it sounds like that could change in the future."

This isn't an insight issue here. Nintendo official PR says your saves are gone when your sub lapses.
I think there's a stark difference between "data cannot be kept" and "data gets immediately deleted". I work for a company that sells a SaaS package and we have multiple warnings about certain types of data being removed once deleted. However, the actual purge takes place at the beginning of every moth, so it's not immediate.

Personally, I don't think the FAQ is clear as to when data gets erased. That said, it certainly doesn't seem to say it gets erased form online storage immediately.
 
Oct 30, 2017
60
Am I missing something? The NA FAQ does not contradict the UK FAQ at all, I'm not sure why everyone is bringing it up as a contradiction to the UK's answer.

After my Nintendo Switch Online subscription expires, will my Save Data Cloud files and Nintendo Entertainment System – Nintendo Switch Online save data be erased?

UK FAQ:

Save data stored with Save Data Cloud cannot be kept outside of the duration of your Nintendo Switch Online membership.

NA FAQ:

Save data stored via the Save Data Cloud backup is available for as long as you have an active Nintendo Switch Online membership.
 
Oct 25, 2017
3,439
Yes I can read, thank you.

  • We are unable to guarantee that cloud save data will be retained after an extended period of time from when your membership is ended.

  • Cloud Saves are retained for an extended period after your subscription expires

Those are not the same thing. It is complete misinformation to claim otherwise, and the mod who edited the title to spread misinformation needs to do better.
 
Oct 28, 2017
3,259
Yes I can read, thank you.

  • We are unable to guarantee that cloud save data will be retained after an extended period of time from when your membership is ended.

  • Cloud Saves are retained for an extended period after your subscription expires

Those are not the same thing. It is complete misinformation to claim otherwise.
.....

you people just want to be right on your freaking overeaction
 
Oct 26, 2017
4,233
But why edit it as if it's clear thing Nintendo said two different things on the same issue
I didn’t edit, there is clearly some conflicting messages here and maybe the thread title could allude to that.

Yes I can read, thank you.

  • We are unable to guarantee that cloud save data will be retained after an extended period of time from when your membership is ended.

  • Cloud Saves are retained for an extended period after your subscription expires

Those are not the same thing. It is complete misinformation to claim otherwise, and the mod who edited the title to spread misinformation needs to do better.
I don’t see a big difference. In both cases an extended amount of period will have passed, but it’s unclear how long this period is.
 
Oct 31, 2017
1,016
I never "jailbreaked" anything.

I hooked the Switch to the computer and backed up my save through a cable that I charge the controllers with.

Yes, it was really that simple.

Gimme, gimme, gimme. Woe is me, woe is me.
Hey dude, don't suppose you could explain how this works then? I had a quick google but couldn't see anything that didn't require home brew.

As for "gimme, gimme, gimme", being able to locally back up saves has been a standard feature for a few generations now - you could back saves up to SD cards on Wii, Wii U, and most 3DS games, and it's hard to argue that it hasn't been dropped just so they can sell their online subscription service with cloud saves.
 
OP
OP
Gradon
Oct 25, 2017
1,779
UK
I don't appreciate people insinuating I refused to update the OP to cause a shitstorm. I've just finished work, I would've updated the OP when home. (Which I will do later).

Regardless, what I posted was not incorrect given the information from Nintendo UK.

Their FAQ clearly says they do not exist outside of the subscription period.

Save data stored with Save Data Cloud cannot be kept outside of the duration of your Nintendo Switch Online Membership.
There is a clear discrepancy between Nintendo US and Nintendo UK's messaging.
 
Oct 25, 2017
5,031
PA - US
But why edit it as if it's clear thing Nintendo said two different things on the same issue
Title edit doesn't make sense, but I don't see where Nintendo said two different things. One statement says that you cannot access cloud backup data once your subscription lapses, the other says that they don't promise the data will be retained for an extended period of time after you lapse.
 
Oct 26, 2017
4,233
Do people actually read what they're posting? It says here:

Additionally, we are unable to guarantee that cloud save data will be retained after an extended period of time from when your membership is ended.
So you’re saying Nintendo claim save data backup won’t be deleted until after an extended amount of time? Wow, I can also read!
 
Jun 21, 2018
822
So you’re saying Nintendo claim save data backup won’t be deleted until after an extended amount of time? Wow, I can also read!
Yeah, the title is correct. The problem is we don’t know what an extended period of time means.

Ugh now the title is worse. NA said there was some unknown amount of extended time, after which cloud saves would be deleted.
 
Whichever mod made the edit needs to come out. It's ridiculous that this website doesn't tell users which mod made a mod edit.

In any case, I'd probably set the title OP to "Nintendo NA: 'cannot guarantee' saves are retained after subscription ends". Doesn't mean they are deleted, but it doesn't mean they are kept either.
 
Oct 25, 2017
3,592
Tokyo
For those curious about Nintendo (NCL)'s answer to this question:

Q:「Nintendo Switch Online」の利用期間の終了後、預けたセーブデータは消えてしまいますか?
Q: After 'Nintendo Switch Online' service period is over, is the collected save data erased?
A:「セーブデータお預かり」でお預かりしたセーブデータは、「Nintendo Switch Online」ご利用期間外の保管は保証いたしかねます。
A: We cannot guarantee the safe keeping of collected save data outside the 'Nintendo Switch Online' service period.
This seems pretty standard fare. They don't actively toss your data, but they also don't actively protect it.
 
Oct 27, 2017
1,148
Spain
I think they really could be more clear. "We are unable to guarantee that cloud save data will be retained after an extended period of time from when your membership is ended.". They are really unable to guarantee 100% that you won't lose your data even if you continue to pay. Very unlikely, but I'm sure it's not impossible that Nintendo storage gets FUBAR. So I understand why they can legally promise that they are going to keep my data forever, no matter what. But something like "After 6 months since your membership is ended, we will move your data to a less safe, cheaper storage and we will be unable to guarantee that it will be available once you choose to renewal your membership", would be more reassuring and useful.
 

BronsonLee

Don't worry I'm on the case
Moderator
Oct 24, 2017
10,433
Whichever mod made the edit needs to come out. It's ridiculous that this website doesn't tell users which mod made a mod edit.

In any case, I'd probably set the title OP to "Nintendo NA: 'cannot guarantee' saves are retained after subscription ends". Doesn't mean they are deleted, but it doesn't mean they are kept either.
1: I did the current one and edited the OP
2: Y'all need to chill
3: The wording on this is hella vague and it made editing the title harder since 'extended period of time' wouldn't fit
 
Oct 26, 2017
5,282
I hope a Nintendo source can clarify (even if it's just to say that they're still setting up the data policy) sooner than later.

(Second mod edit to the title appreciated!)
 
Oct 26, 2017
7,853
Do people actually read what they're posting? It says here:

Additionally, we are unable to guarantee that cloud save data will be retained after an extended period of time from when your membership is ended.
The contention is “after an extended period of time”. The implication there being it is stored for an extended period of time.

Hopefully we can get clarification on what that period is. For Sony it’s 6 months.
 
Oct 25, 2017
5,031
PA - US
For those curious about Nintendo (NCL)'s answer to this question:





This seems pretty standard fare. They don't actively toss your data, but they also don't actively protect it.
I'm glad that common sense prevailed at Nintendo. It would be kind of insane from a customer standpoint, and a server standpoint to purge that data every time a subscription lapses. It's much easier from a data management standpoint to do a purge maybe once a month for all data that is older than X weeks/months without a sub.
 
Oct 25, 2017
3,386
So you’re saying Nintendo claim save data backup won’t be deleted until after an extended amount of time? Wow, I can also read!
You mean the part where it says "We are unable to guarantee"? That part isnt in the OP is it?


Golly Gee Wilikers, I guess I'm better at reading and being condesending than you! Strange isnt it?
 
Oct 26, 2017
4,233
Thread title is better, but the NA support page is still pretty clear we’re not talking about a day 1 delete, but rather after an extended period of time. UK was more unclear here though. Optimally Nintendo verifies it more properly.
 
Oct 27, 2017
3,699
This seems pretty standard fare. They don't actively toss your data, but they also don't actively protect it.
Yup, there's going to be some sort of CRON jobs running on the servers that automatically take care of checking and handling subscription status and stored saves. Guess those are kicking in at different times on different servers so that it's impossible for them to give a reliable timeframe until saves are removed after subscription ends.