So today saw myself in the need to contact Nintendo regarding a refund for the awful Pipe Push Paradise, which I bought just yesterday.
To give you a not-so-quick catch up of why I'm asking for a refund, which is the first time I see myself in the need to do so btw, basically:
Pipe Push Paradise is a PC puzzle game recently ported to the Switch eShop, pretty similar to Stephen's Sausage Roll, honestly for what I could try the game does seem to have a couple decent ideas, not a bad product by itself.
My problem with it though resides on the goddamn terrible port job they did with this thing. The controls are absolutely terrible and barely work, it's pretty clear to me they just slapped the original keyboard biddings onto the controllers buttons and called it a day. Moving, the one only mechanic this game is built on, is fucked up on both the controller stick and the d-pad, moreso on the stick which is nigh impossible to use because a slight push to any direction is recognized as multiple inputs towards that direction which results in extreme imprecision. D-pad is less terrible but still imprecise, the only way to make it work is treating it like a keyboard key, as in carefully pressing it in the direction you want to move (want to move 6 tiles to the left and 3 up? Gotta carefully press left 6 times and up 3 times)
So yeah, this honestly is unacceptable to me, and I'm not interested in asking the dev for a patch that might or might not come either so my next step was to contact Nintendo
So I did, and got what I imagine must be the usual response to these kind of things as every response by the rep was clearly just being copy paste'd
"As a rule, we aren't allowed to process refunds but let me see what I can do"
Then after giving them my details the rep took a couple seconds and sent me three paragraphs which basically said
"We might help you if we can, maybe, but don't expect anything from us ever again, please check reviews the next time"
(NOTE: I did check the few reviews this game had online and none mentioned the awful controls)
Honestly, regardless of what the outcome of my refund request is, I'm left off extremly dissatisfied by it. This purposefully unclear policy on refunds is absolutely offensive as it's pretty damn obvious it only exists to discourage people from going through it while still allowing some to avoid potential backlash from certain scenarios
Also the fact they recommend you to check for reviews of the game you want to buy before doing so when the eshop does not have any kind of review system is hilarious.
Edit: my grammar mistakes are also unacceptable
To give you a not-so-quick catch up of why I'm asking for a refund, which is the first time I see myself in the need to do so btw, basically:
Pipe Push Paradise is a PC puzzle game recently ported to the Switch eShop, pretty similar to Stephen's Sausage Roll, honestly for what I could try the game does seem to have a couple decent ideas, not a bad product by itself.
My problem with it though resides on the goddamn terrible port job they did with this thing. The controls are absolutely terrible and barely work, it's pretty clear to me they just slapped the original keyboard biddings onto the controllers buttons and called it a day. Moving, the one only mechanic this game is built on, is fucked up on both the controller stick and the d-pad, moreso on the stick which is nigh impossible to use because a slight push to any direction is recognized as multiple inputs towards that direction which results in extreme imprecision. D-pad is less terrible but still imprecise, the only way to make it work is treating it like a keyboard key, as in carefully pressing it in the direction you want to move (want to move 6 tiles to the left and 3 up? Gotta carefully press left 6 times and up 3 times)
So yeah, this honestly is unacceptable to me, and I'm not interested in asking the dev for a patch that might or might not come either so my next step was to contact Nintendo
So I did, and got what I imagine must be the usual response to these kind of things as every response by the rep was clearly just being copy paste'd
"As a rule, we aren't allowed to process refunds but let me see what I can do"
Then after giving them my details the rep took a couple seconds and sent me three paragraphs which basically said
"We might help you if we can, maybe, but don't expect anything from us ever again, please check reviews the next time"
(NOTE: I did check the few reviews this game had online and none mentioned the awful controls)
Honestly, regardless of what the outcome of my refund request is, I'm left off extremly dissatisfied by it. This purposefully unclear policy on refunds is absolutely offensive as it's pretty damn obvious it only exists to discourage people from going through it while still allowing some to avoid potential backlash from certain scenarios
Also the fact they recommend you to check for reviews of the game you want to buy before doing so when the eshop does not have any kind of review system is hilarious.
Edit: my grammar mistakes are also unacceptable
