I imagine you can do more with that one considering you are in the EU (I'm assuming)
Their TOS isn't enough to stop you from filling a complaint or even suing them, I'm not knowledgeable enough to point you in the right direction since I haven't lived in the EU for more than 6 months combined but I'm sure someone else here could help you, you should try making a thread!Yes, I am from Europe but I have no idea how to fix the issue. Nintendo's response was that a refund for digital content from the eShop is not possible, I agreed to the TOS and thereby lose my right of revocation.
It seemed decent enough!I can't believe you bought a game called pipe push paradise
That sucks though. Its shitty
In a (supposedly) predominantly liberal community no lessEvery thread about refunds here is full of company cheerleaders. Its perplexing.
I don't know, NO REFUNDS seems pretty clear to me. They just let people get away with it once because the squeaky wheels get the grease.This purposefully unclear policy on refunds is absolutely offensive as it's pretty damn obvious it only exists to discourage people from going through it while still allowing some to avoid potential backlash from certain scenarios
Their TOS isn't enough to stop you from filling a complaint or even suing them, I'm not knowledgeable enough to point you in the right direction since I haven't lived in the EU for more than 6 months combined but I'm sure someone else here could help you, you should try making a thread!
It's not so much about the money, I am just disappointed about the way they treat their customers.
- Obviously I never activated the DLC.
- I issued the request for a refund precisely 15 minutes after the purchase.
- It's my first request for a refund ever (from Nintendo or any other company).
- I used the same eShop account to buy 54 digital games (including many of Nintendo's full price games) and subscribe to Nintendo Switch Online.
I live in Europe and I've never seen any shop that lets you open and play a game and still get a refund. Sealed only.You would - in Europe at least.
EDIT: Which leads me to wonder if Nintendo's eShop is compliant with European laws in regards to refunds.
Germany here and I refunded Mario Tennis Aces after opening it and losing interest quickly after an hour or so without problems on Amazon.I live in Europe and I've never seen any shop that lets you open and play a game and still get a refund. Sealed only.
It's up to you to do your homework before you buy a game. If it were a physical game from nearly anywhere else, you wouldn't have gotten a refund at all. They refunded you and you call them out?
You would - in Europe at least.
EDIT: Which leads me to wonder if Nintendo's eShop is compliant with European laws in regards to refunds.
Germany here and I refunded Mario Tennis Aces after opening it and losing interest quickly after an hour or so without problems on Amazon.
That's good to know, as I do use Amazon.de quite often. I still remember wanting to return Resident Evil 4 Wii to Fnac back in the day and practically getting laughed out of the store.Germany here and I refunded Mario Tennis Aces after opening it and losing interest quickly after an hour or so without problems on Amazon.
The Steam refund system should be standard everywhere, but even valve were forced to implement that by EU law. I don't understand why consoles haven't had similar pressure to change.
So today saw myself in the need to contact Nintendo regarding a refund for the awful Pipe Push Paradise, which I bought just yesterday.
To give you a not-so-quick catch up of why I'm asking for a refund, which is the first time I see myself in the need to do so btw, basically:
Pipe Push Paradise is a PC puzzle game recently ported to the Switch eShop, pretty similar to Stephen's Sausage Roll, honestly for what I could try the game does seem to have a couple decent ideas, not a bad product by itself.
My problem with it though resides on the goddamn terrible port job they did with this thing. The controls are absolutely terrible and barely work, it's pretty clear to me they just slapped the original keyboard biddings onto the controllers buttons and called it a day. Moving, the one only mechanic this game is built on, is fucked up on both the controller stick and the d-pad, moreso on the stick which is nigh impossible to use because a slight push to any direction is recognized as multiple inputs towards that direction which results in extreme imprecision. D-pad is less terrible but still imprecise, the only way to make it work is treating it like a keyboard key, as in carefully pressing it in the direction you want to move (want to move 6 tiles to the left and 3 up? Gotta carefully press left 6 times and up 3 times)
So yeah, this honestly is unacceptable to me, and I'm not interested in asking the dev for a patch that might or might not come either so my next step was to contact Nintendo
So I did, and got what I imagine must be the usual response to these kind of things as every response by the rep was clearly just being copy paste'd
"As a rule, we aren't allowed to process refunds but let me see what I can do"
Then after giving them my details the rep took a couple seconds and sent me three paragraphs which basically said
"We might help you if we can, maybe, but don't expect anything from us ever again, please check reviews the next time"
(NOTE: I did check the few reviews this game had online and none mentioned the awful controls)
Honestly, regardless of what the outcome of my refund request is, I'm left off extremly dissatisfied by it. This purposefully unclear policy on refunds is absolutely offensive as it's pretty damn obvious it only exists to discourage people from going through it while still allowing some to avoid potential backlash from certain scenarios
Also the fact they recommend you to check for reviews of the game you want to buy before doing so when the eshop does not have any kind of review system is hilarious.
Edit: my grammar mistakes are also unacceptable
It's up to you to do your homework before you buy a game. If it were a physical game from nearly anywhere else, you wouldn't have gotten a refund at all. They refunded you and you call them out?
Yes, I am from Europe but I have no idea how to fix the issue. Nintendo's response was that a refund for digital content from the eShop is not possible, I agreed to the TOS and thereby lose my right of revocation.
I live in Europe and I've never seen any shop that lets you open and play a game and still get a refund. Sealed only.
How is it possible that companies as large as ALDI are able to not only offer full refunds on their products, but also allow you to get a replacement in addition to getting your money back, yet with video games we have customers completely ok with getting stuck with a shitty product and willing to defend that company? You would think returning a digital product would be ridiculously easier to handle than all the overhead and loss that comes with returning physical goods.
Why is any of this acceptable and allowed?
I live in Europe and I've never seen any shop that lets you open and play a game and still get a refund. Sealed only.
Having some consumer protection on digital purchases is a good reason to never allow refunds?!
Yeah, that and also because there can be some time between picking the game up and returning it, even if as fast as next day, people can say they played it only one hour but there's no way to tell they didn't play it whole. Or watched a movie whole, which is even faster. It is a shame, but it can definitely lead to abuse.I think you might be correct. Generally you can return products even after you've used it, but there seems to be exceptions for movies, music, and software, presumably because it used to be super easy to copy them. Console games nowadays are harder to casually copy, but the exceptions are still in place.
They said they might give you a refund for buying some dev's bad port and it's somehow Nintendo's fault?
It's up to you to do your homework before you buy a game. If it were a physical game from nearly anywhere else, you wouldn't have gotten a refund at all. They refunded you and you call them out?
Why is it anytime I've seen a thread on here or elsewhere talking about how bad Sony and Nintendo's refund policy is the almost immediate reaction from some is to blame the OP for being a dumbass?
Why is it anytime I've seen a thread on here or elsewhere talking about how bad Sony and Nintendo's refund policy is the almost immediate reaction from some is to blame the OP for being a dumbass?
Damn, I had no idea the Pipe Push Paradise Switch port was bad. It's a pretty great puzzle game on PC
This has nothing to do with the thread really, but Stephen's Sausage Roll is very much a grid based game.It seems that other users in the eShop thread have really enjoyed the game.
By a looking at a video after being intrigued by the commentary of the controls, I think that the problem of Pikma is that he was expecting a game with a direct movement like the one in 'Stephen's Sausage Roll', and 'Pipe Push Paradise' is a game with a grid based movement, .
This has nothing to do with the thread really, but Stephen's Sausage Roll is very much a grid based game.
I also notice that the user in the comment you linked to says one of the puzzles in PPP is tricky. If it's the one I'm thinking of, it's one of the best examples of a puzzle which defies player expectations with an obvious solution that doesn't work I can think of.
I wonder if all the people blaming the OP and defending Nintendo would do so if he was talking about EA and Origin instead, for example š
Origin which had refunds before Steam...I wonder if all the people blaming the OP and defending Nintendo would do so if he was talking about EA and Origin instead, for example š
It's up to you to do your homework before you buy a game. If it were a physical game from nearly anywhere else, you wouldn't have gotten a refund at all. They refunded you and you call them out?
Has MS put in refunds on Live yet? I know they were talking about it for a while but I don't think I've seen the option ever.
Huh, no. Games have a factory seal. As soon as that seal is broken the good is not worth the same anymore and it will never be new again, can't be reshelved as new. You can get a refund as a very rare exception. Definitely not easily and definitely not in most countries in the world.If it were a physical game from anywhere else in most countries, you can EASILY get a refund.
I mean, wow, seriously?
It's up to you to do your homework before you buy a game. If it were a physical game from nearly anywhere else, you wouldn't have gotten a refund at all. They refunded you and you call them out?
Huh, no. Games have a factory seal. As soon as that seal is broken the good is not worth the same anymore and it will never be new again, can't be reshelved as new. You can get a refund as a very rare exception. Definitely not easily and definitely not in most countries in the world.
I wonder if all the people blaming the OP and defending Nintendo would do so if he was talking about EA and Origin instead, for example š
Steam Refund should be the standard, within 14 days and under 2 hours and it's automatic, after that it's discretionary and anything that can't be refunded is clearly marked.
Well not in the states. You open the game, you can't return it. Unless you can find a store manager who is willing to help you out