The joycons have a massive design flaw which allows dust to get trapped under the control sticks, leading to huge amounts of drift to where the games are unplayable. However, to get this repaired you have to:
1. Dig through Nintendo's terrible service website for what to do next.
2. Wait on hold for 20 minutes because you have to call Nintendo's reps for some godforsaken reason instead of sending an email or doing online chat.
3. Nintendo reps refuse to let you send in your joycon for repair unless you've tried another joycon with the console. This means I have to find someone else with a Switch and then go over to their house just for the purpose of trying out a joycon on my Switch for troubleshooting.
4. Nintendo charges $40 for repairs even though replacing an analog stick should cost them around $3.
This is just terrible, I'm really unhappy.
1. Dig through Nintendo's terrible service website for what to do next.
2. Wait on hold for 20 minutes because you have to call Nintendo's reps for some godforsaken reason instead of sending an email or doing online chat.
3. Nintendo reps refuse to let you send in your joycon for repair unless you've tried another joycon with the console. This means I have to find someone else with a Switch and then go over to their house just for the purpose of trying out a joycon on my Switch for troubleshooting.
4. Nintendo charges $40 for repairs even though replacing an analog stick should cost them around $3.
This is just terrible, I'm really unhappy.