Throughout March my PS5 started crashing. Initially it was full system shutdowns every couple of days, and eventually got so bad that it would crash literally minutes into a game. The console would hard crash, only turn back on with the physical power button, perform a database repair and display an error message on boot up.
I had several calls with PS support. Each time they got me to try different things (Use a different power cable/surge protector/socket, update software via update on USB, etc), and nothing resolved the issue, so on Apr 6th a "Fix & Replace" was scheduled. I dispatched the console on Apr 13th, and I got it back on Apr 29th.
When I got it back, there was a letter with the console, that to paraphrase said that after a system update and extensive testing they couldn't find any issue, and so they sent it back to me. There was no replacement of parts.
When I got it back I stacked up some games to download, and left it be while I jumped back on work. Two hours later I went to check on it, and there'd been a full system shutdown with the same symptoms as before! Later that night I had three more full system shut downs.
I was so happy getting it back the day before Returnal as it's one of my most anticipated games this year, so it kind of feels like a nut punch.
I'm guessing the best advice is to just call them again on Monday, quote my previous reference number, and explain that whatever they did didn't do jack shit? I'm really not ecstatic about spending hours on the phone again, waiting another month, so that I can finally have a working console =S
I had several calls with PS support. Each time they got me to try different things (Use a different power cable/surge protector/socket, update software via update on USB, etc), and nothing resolved the issue, so on Apr 6th a "Fix & Replace" was scheduled. I dispatched the console on Apr 13th, and I got it back on Apr 29th.
When I got it back, there was a letter with the console, that to paraphrase said that after a system update and extensive testing they couldn't find any issue, and so they sent it back to me. There was no replacement of parts.
When I got it back I stacked up some games to download, and left it be while I jumped back on work. Two hours later I went to check on it, and there'd been a full system shutdown with the same symptoms as before! Later that night I had three more full system shut downs.
I was so happy getting it back the day before Returnal as it's one of my most anticipated games this year, so it kind of feels like a nut punch.
I'm guessing the best advice is to just call them again on Monday, quote my previous reference number, and explain that whatever they did didn't do jack shit? I'm really not ecstatic about spending hours on the phone again, waiting another month, so that I can finally have a working console =S
