Redditor allegedly contacted Nintendo CS over missing Bayo 1 code and got their account permabanned

[chaobreaker]

Update:

She is unbanned and got the code

https://www.reddit.com/r/NintendoSw...cause_of_bayonetta/?utm_source=reddit-android

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With all these dud Bayo 1 codes floating around, it wouldn't be a surprise to hear some Bayo 2 copies would be missing some codes altogether.

Apparently someone had their Nintendo account permanently banned for calling Nintendo CS about their missing code.

From /r/nintendoswitch

I originally posted this last night, but I deleted it because I wanted to provide more information.

As we all know, Bayonetta 2 came with a major shipping issue affecting a huge batch of games. Most copies came with an invalid code but mine, unfortunately, wasn't printed at all. There was no code on the back where there was supposed to be the code. I contacted Nintendo about the issue and they said they would get back to me in 1-2 business days. On February 22nd, 2018 my Nintendo Account was banned.

After contacting them today about the issue they put an unliftable ban on my account because they believe I am trying to get a free code for the download when I provided them everything they asked for: a picture of my game case, and a picture of my receipt from Amazon. According to them, this wasn't enough information (even though they asked me for all of this information). They believe I'm lying because they have no other account of this ever happening yet I searched online and found two other cases where this has happened. They told me to contact Amazon because they believe it's an issue on their end, and I did but all Amazon is doing is sending me a replacement copy.

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OP also posts pics of their box and their banned account status on the page. Pretty fucked if true.

Lock if old.

 

[DecoReturns]

??? Strange. Gonna be more to this story, no?

Hope everything works out in the end.

 

[key]

Unliftable ban? Didn't know that was possible.

 

[giancarlo123x]

Unliftable ban? Didn't know that was possible.

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Sounds like some weird Nintendo shit they would do. Pretty ridiculous if this story is legit.

 

[Netherscourge]

That was kind of harsh on Nintendo's part.

Why not just say, "Call Amazon?"

 

[Broken Joystick]

What does banning the account even accomplish? It's not like the poster got a free game out of them, I don't see how that's a rational response from Nintendo?

 

[Cess007]

If true, that doesn't sounds good. Hoping here it was a misunderstanding and he can get his account back and his code for the game.

 

[DynamicG]

Something is fishy here. I didn't have to do much to get a code. The Nintendo CS guy asked for my Switch's serial number and the code from my game box and they emailed me a new code that worked within a couple of hours. No pictures or anything.

 

[JRoth]

Gotta be more to this story. I have called their CS a handful of times and have posted about how awesome their support is.

I have a hunch they were probably caught off guard by the redeem code problems and have yet to set up a pipeline of how to correct the issue.

 

[Fire Bocchi]

most likely his code did work, and he conned the customer support into giving him a new code, and when they figured it out, they banned him

 

[Madao]

all the trouble caused because Nintendo couldn't be arsed to spend a few cents on an extra game card..........

 

[TheInfinityGauntlet]

surely if Amazon is sending a replacement copy then they're good? Fucking shitty of them to just ban their account and lol at the if in this thread

 

[Deleted member 2145]

I'm just gonna assume there's more to this story that we don't know

that's super fucked up if legit though

 

[Dreamboum]

Not surprising in the least that Nintendo would pull this off

 

[LuigiBlood]

So on Nintendo's logic, trying to get a free code = ban? Just don't give the code then, why banning over this?

 

[Salty Rice]

First you cant provide us with Bayonetta 1 cartridges and now this.

Shame on you Nintendo. Im disappointed in you.

 

[Smurf]

She claims there was no code

 

[Deleted member 249]

That's really odd?

 

[ZhugeEX]

I'm just gonna assume there's more to this story that we don't know
/QUOTE]

This is always the case. No matter who's actually at fault here.

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[Fire Bocchi]

So on Nintendo's logic, trying to get a free code = ban? Just don't give the code then, why banning over this?

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because either this didnt happen or he tricked them into giving a code where the original code actually worked

 

[MotionBlue]

??? Strange. Gonna be more to this story, no?

Hope everything works out in the end.

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It is reddit. Half truths and hyperbole are the norm.

 

[Khanimus]

That kiiinda sucks.

 

[Warrior of Light]

They're able to verify which codes have been used and by whom though, right?

 

[Outtrigger888]

He took a picture of the game Case and the receipt but didn't mention taking a picture of the blank code sheet the game came with.

Edit: never mind just clicked the link.

That's pretty fucked

 

[PunishedOkabe]

It is the internet. Half truths and hyperbole are the norm.

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FTFY

 

[Deleted member 15326]

Hmm

Nintendo CS is usually pretty good

 

[LQX]

I love these permanent bans where these companies refuse to talk about it or tell you directly why you were ban. I got banned from Destiny 2 for cheating within 10 minute of playing the game and there is absolutely nothing I can do to prove I was not cheating. Moreover, they wont even explain to me the issue.

 

[Swauny Jones]

My guess is he didn't use his words wisely when he contacted Nintendo CS.

 

[Jiraiya]

Regardless of the story Nintendo actually making unliftable bans is idiotic.

 

[Braaier]

most likely his code did work, and he conned the customer support into giving him a new code, and when they figured it out, they banned him

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That's what I'm thinking. They have his console id and could see that he had redeemed the game. They gave him another code before figuring this out. Now they know they got scammed so he's banned.

Guy got greedy and saw how easy it was to get a code. So why not get a free game and make a few bucks?

Or he could be telling the truth. But it is fishy

 

[RobotVM]

Wow, my code was wrong but I called and got a new one instantly.

 

[AndrewDean84]

Sounds like some weird Nintendo shit they would do. Pretty ridiculous if this story is legit.

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Not really. Anytime I've ever had to contact Nintendo, they were very helpful. Same with Microsoft. Never had to call Sony.

 

[Deleted member 249]

Wait how do we know the ban is unliftable?

 

[meppi64]

Yeah, not buying this.

 

[RobotVM]

That's what I'm thinking. They have his console id and could see that he had redeemed the game. They gave him another code before figuring this out. Now they know they got scammed so he's banned.

Guy got greedy and saw how easy it was to get a code. So why not get a free game and make a few bucks?

Or he could be telling the truth. But it is fishy

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So you think he photo shopped the code blank?

 

[LuigiBlood]

because either this didnt happen or he tricked them into giving a code where the original code actually worked

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If it worked then just revoke it. You really don't need to permban for this.

 

[foxuzamaki]

With how helpful and courteous Nintendo support is there has to be more to this story

 

[Braaier]

So on Nintendo's logic, trying to get a free code = ban? Just don't give the code then, why banning over this?

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Maybe he registered his own code AFTER getting a free code from Nintendo. And they caught him

 

[maximumzero]

I can't help but feel like we're missing a part of this story.

I've personally called Nintendo at least a half-dozen times over the last decade and everyone there has been awesome and super helpful.

 

[giancarlo123x]

Not really. Anytime I've ever had to contact Nintendo, they were very helpful. Same with Microsoft. Never had to call Sony.

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I just imagined in my head that they would ban someone and don't have the tools to fix it. I've never had a personal experience calling them.

 

[Deleted member 3017]

Considering how easy it is for Nintendo to check the user's account to see if they already have Bayonetta 1 redeemed and considering how quickly and effortlessly Nintendo has been issuing new codes to people with issues, I'm going to go out on a limb here and assume this isn't nearly the whole story. As usual with instances like this.

 

[Deleted member 24118]

Wait how do we know the ban is unliftable?

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Presumably CS told her when she contacted them today.

 

[Curler]

I've had this happen twice now with blu ray codes being blank. I had no problem whatsoever contacting Disney or WB for a code.

This sounds legit since it happens, but unprinted codes DO occur (whether Nintendo realizes it or not).

 

[Braaier]

If it worked then just revoke it. You really don't need to permban for this.

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But in such a scenario he stole. If you go into a store and steal and get caught you think a ban is an overreaction?

 

[Oregano]

Considering Nintendo Customer Support's reputation I'm guessing this isn't the whole story.

If it worked then just revoke it. You really don't need to permban for this.

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Trying to scam the service provider is a pretty obvious reason to get a permaban, if that was the case.

 

[Goldenroad]

So stupid. I remember when I got my 360 it was supposed to come with Forza 2 and Marvel Ultimate Alliance. MUA was missing though. I called MS customer support and told them, and they mailed me out a new copy within a couple days without asking for any evidence. I only realized, after the new copy arrived, that the Forza 2 case actually had the MUA cover on the backside and both games were in the case, so I ended up with two copies of both games. Anyway, that's how you deal with the issue, not banning the customer, even if you as the company, did nothing wrong.

 

[Deleted member 249]

Presumably CS told her when she contacted them today.

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Maybe the CS can't lift it. I can't imagine there's any such thing as an irreversible ban short of totally nuking an account from the system.

 

[Phendrift]

Feel like there's more to this story, I'm gonna give Nintendo CS the benefit of the doubt. They've always been great.

 

[Deleted member 10629]

After the whole 'Bungie is banning thousands of us from Destiny 2' shitshow, I take this type of accusations on reddit with a pound of salt.

 

[Buff DrinkLots]

Not sure what's with the Nintendo bashing. I've read a bunch of accounts of Nintendo just sending a new code just in this thread. Not like it's Nintendo's policy to ban an account for asking about this. Something doesn't add up or they just got a disgruntled CS.