All he does is complain about is the lack of fixed camera angles and declare the new version to "souless" for some reason.
The lack of a real soundtrack and dramatic angles does take a lot out of the game. I don't know if I'd call it soulless, but I did think the mood was often empty and boring compared to the original.
I did a comparison but I can't really post my own vid, so here's an abridged example. You had this scene in the original with such a great score and visuals...
And then in the remake you get this comparatively dull sewer section as the equivalent moment. The soundtrack is pretty weak and quiet, and the sad thing is that this room had probably the most noticeable/prominent music in the entire game (outside of battles).
The game is great in its own way, but when it comes to things like the soundtrack it's definitely a lot less memorable and lacking in character. And a lot of that stuff is what really defined RE2 to me, so I think it's valid to question whether a total reimagining was the right course for a remake people were asking for over so many years- particularly when REmake was established as the template most people seemed to want Capcom to follow.
If you're going to change everything from the original, at a certain point you may as well just make a new game. You have to capture the appeal of the original when doing a remake, otherwise there's no point in it being "Resident Evil 2." I think this game is really awkwardly riding the line where it has just enough of the original DNA to feel like RE2 while losing enough of the original to also feel like it's a totally different game at the same time.
I enjoyed playing it a lot, but it's totally reasonable for someone to express disappointment with it if it didn't capture what RE2 was to them and I think getting any kind of "backlash" for being critical of the game is bullshit.