Crossposting:
Okay so having watched the whole video now, including the final notes from both Hussie and Cindy, and it's actually pretty clear at this point that this isn't even about managing fan perception, it's almost entirely about managing internal company morale.
I've been part of an organization before where someone high up had to leave under dramatic circumstances due to misconduct and it caused a huge shakeup and several layoffs, and one thing that happens after those events is that the people who stick around and the people who come in after begin to narrativize that event and try to reconcile it with how they feel, or want to feel, about the company in its current form.
Everyone at What Pumpkin was freaking out because this Gio person has been putting contradictory and inflammatory information out there and, irrespective of its accuracy, irrespective even of how the fans reacted to it, the real problem was that it was dissonant with whatever internal narrative the company currently has about what went down back then, and people are just bad at processing that, and the simplest way to handle it is to shove it in the "hostile lies" box and try to lash back to make it go away
How many fans outside the company even believe what Gio said, how much those people even sent comments to What Pumpkin about any of that, all of it is sort of irrelevant. What matters is that there may be people out there who believe those terrible lies when we know the truth about what happened and there's a personality type who will just get eaten from the inside out trying to deal with that