Chairmanchuck (另一个我)

Teyvat Traveler
Member
Oct 25, 2017
9,193
China
YSnet finally answered and this is what they finally decided some stuff. I opened that new thread because I think it is important for everyone to see:

Hello Everyone,

Regarding the recently announced Epic Games Store exclusive, all of us here at YSNET, Deep Silver and Epic are taking the matter with utmost concern and would like to clarify the circumstances leading to the decision and offer backers options for moving forward.



As noted in the updates and survey at launch, we had originally planned for PC distribution through Steam. Taking publishing and sales considerations into account, YSNET and Deep Silver agreed to our partnership with Epic Games Store on PC version distribution. As a publishing partner, Deep Silver has greatly contributed not only to sales and marketing, but to scaling up the game so there is more Shenmue III to begin with. Also, Epic Games has been with us from the start of the project when we adopted Unreal Engine 4 for development, and have given us their support throughout the development process.



In response to backers who have requested Steam keys for their rewards, we discussed offering the keys on the day of release. However, coordination with the sales policies of the involved companies was untenable, and as a result we are not able to make a day one distribution option for Steam keys available.



That we are not able to offer Steam keys for Kickstarter rewards at the time of the game's release is a great disappointed and inconvenience for those backers who were expecting to receive them. We deeply apologize for the unrest caused by the announcement.



Response Policy

The team would like to offer the following:



Version Availability

a. PC Physical: Package (Disc) + EGS Key

b. PC Digital: EGS Key

c. PS4 Physical: Package (Disc)

d. PS4 Digital: PSN Voucher Code

*If selecting either the PC Physical or PC Digital version, an option to also receive a Steam key one year later will be available. Backers must manually select this option in the survey to receive the Steam key.

**If you had previously selected PC and want to change to PS4 or vice versa, you may do so.



Survey Implementation

We are currently working on the necessary changes to the backer survey system. We ask for your patience as there will be a short wait while the preparations are made. Once the survey changes have been implemented, there will be an announcement here in the updates with details and notice of the survey response period. (Changes to your shipping address may still be made through the backer survey up until shipping begins.)



Concerning Refunds

Along with Deep Silver and Epic Games, we have agreed that should the above proposal not be acceptable to backers, refund requests will be honored.

Details concerning the refund request process will be announced in a following update. We ask for your patience until that time.

*In the case rewards within your reward tier, such as in-game content, have already been created and implemented, a full refund may not be possible.



PS4 Region Selection

PS4 regions are automatically set based on the country information answered the through your backer survey. However, there will be an option through the backer survey that will allow you to change your PS4 region during the Survey Response Period. If you would like to change your PS4 region, you will be able to select from four regions: US, EU, Japan and Asia. An announcement will be made when the option is added to the survey.

SIEE: Europe / Middle East / Africa / Oceania

SIEA: North America / Middle America / South America

SIE Japan: Japan

SIE Asia: Asia (excl. Mainland China and Japan)



PC Physical version

The PC Physical version will be delivered on disk. However, the disk will contain the Epic Games Store installer and not the actual game data.

*Please note, if your region selection differs from the PS4 system region or the console setting, PlayStation™Network online services or DLC may not function properly.

**Also, please be aware that a PS4 "cross region" selection may cause a shipping delay.



About stretch goal

We have provided below an explanation on differences between the stretch goals that were promised during the campaign and the actual elements implemented in the final version.



Stretch Goals Reached and Final Implementation





Some stretch goals that were reached during the campaign were not able to be implemented. There were also stretch goals not reached that were able to be implemented. Development began in line with the stretch goal content, but with the addition of sales partners during production, we were able to increase our development budget. In order to maximize game quality under the adjusted budget, game planning was fundamentally altered and ultimately allowed us to incorporate a number of different elements beyond our original expectations. Listed here are the major changes.



Campaign Stretch Goal Elements

Achieved stretch goal elements not implemented


・Character Perspective System (Implementation could not be achieved in this game.)



Achieved stretch goal elements changed

・Skill Tree System was changed to the Skill Book System to better fit the battling style.

・Baisha area changed to Fortified Castle area. Mini-games, infiltration event, battle event, investigation and battle event have been implemented in the Fortified Castle area.



Stretch goal elements not achieved but implemented

・Please see the image above. 10 of the unreached elements will be included in the game.



Non-Stretch Goal Elements

Story Improvements


・Shenmue III begins the day after Shenmue II leaves off. The story now includes more cinematic scenes and nostalgic flashbacks to naturally draw new players in (and fans back in) to the world of Shenmue.



Scaled Up Free Roaming Enviroment

・Initially, the Guilin area was to be organized into three areas: Bailu, Choubu (Niaowu), and Baisha, but to accommodate major additions and changes to game elements, Baisha became Fortified Castle area, and focus shifted to expanding Choubu (Niaowu). We have in effect been able to achieve a scale greater than that of Shenmue II and bring the fun of an "open world" to life. To better experience quests and events, NPCs and things to interact with in the cities have been multiplied beyond what was originally envisioned making for a more complete Shenmue experience.



Powered Up Battle System

・With the inclusion of the Skill Book System and the Dojo System, you can train or have matches any time you want for deeper, more immersive play. Battle difficulty can be changed in-game to be enjoyable for beginners all the way to experts.



Game Cycle Improvements

・Story progression, skill acquisition, training, mini-games, jobs and other elements that were independent from each other in previous games have been worked to flow into a singular game cycle.




Message from Yu Suzuki

I first want to thank all of you for your enduring support from the bottom of my heart. This announcement was made in the coordination of all our partners. As such, it was not presented in a timely fashion which I apologize for. We have at last been able to report the results of the project team's review of the EGS exclusive distribution deal.



The project team is currently concentrating on finishing up to release the game. We are working hard to deliver a game better than hoped even if by a little for the announced release date. Along with the significant project changes at the heart of this announcement, there have been many other changes since our original assumptions. I believe, however, that the game overall has been strengthened and that Shenmue III has assuredly been transformed and is heading in a positive direction.



Thank you always for your support.



Important:


PC Physical version

The PC Physical version will be delivered on disk. However, the disk will contain the Epic Games Store installer and not the actual game data.

Concerning Refunds

Along with Deep Silver and Epic Games, we have agreed that should the above proposal not be acceptable to backers, refund requests will be honored.

Details concerning the refund request process will be announced in a following update. We ask for your patience until that time.

*In the case rewards within your reward tier, such as in-game content, have already been created and implemented, a full refund may not be possible.

*If selecting either the PC Physical or PC Digital version, an option to also receive a Steam key one year later will be available. Backers must manually select this option in the survey to receive the Steam key.
 

Deleted member 23212

User requested account closure
Banned
Oct 28, 2017
11,225
Oh, I thought they were refusing to honour refund requests. I do wonder where the funds will come to make up for the refunds? Deep Silver and Epic I guess would be fronting that bill.
 

Alvis

Saw the truth behind the copied door
Member
Oct 25, 2017
11,294
My order is for the physical PC version. If I don't need to redeem my EGS key in order to get the Steam key later, I'll sell the EGS key.

If I do need to redeem the EGS version in order to claim the Steam version through Epic or something like that... sigh, I'll install EGS on a virtual machine and redeem my key there so that I can redeem it later on Steam lol

I'll not play this game until it's on steam. that's for sure.
 

Hucast

alt account
Banned
Mar 25, 2019
3,598
Gonna press that refund button as soon as it's a possibility. Done with the project.
 

Aiii

何これ
Member
Oct 24, 2017
8,300
Well let's see if people have the conviction to get them refunds and put their "money" where their mouth is.
 
Oct 27, 2017
13,464
Source: Kickstarter email:

juill. 2, 2019

日本語はこちら


Hello Everyone,

Regarding the recently announced Epic Games Store exclusive, all of us here at YSNET, Deep Silver and Epic are taking the matter with utmost concern and would like to clarify the circumstances leading to the decision and offer backers options for moving forward.


As noted in the updates and survey at launch, we had originally planned for PC distribution through Steam. Taking publishing and sales considerations into account, YSNET and Deep Silver agreed to our partnership with Epic Games Store on PC version distribution. As a publishing partner, Deep Silver has greatly contributed not only to sales and marketing, but to scaling up the game so there is more Shenmue III to begin with. Also, Epic Games has been with us from the start of the project when we adopted Unreal Engine 4 for development, and have given us their support throughout the development process.

In response to backers who have requested Steam keys for their rewards, we discussed offering the keys on the day of release. However, coordination with the sales policies of the involved companies was untenable, and as a result we are not able to make a day one distribution option for Steam keys available.

That we are not able to offer Steam keys for Kickstarter rewards at the time of the game's release is a great disappointed and inconvenience for those backers who were expecting to receive them. We deeply apologize for the unrest caused by the announcement.

Response Policy

The team would like to offer the following:

Version Availability

a. PC Physical: Package (Disc) + EGS Key

b. PC Digital: EGS Key

c. PS4 Physical: Package (Disc)

d. PS4 Digital: PSN Voucher Code

*If selecting either the PC Physical or PC Digital version, an option to also receive a Steam key one year later will be available. Backers must manually select this option in the survey to receive the Steam key.

**If you had previously selected PC and want to change to PS4 or vice versa, you may do so.


Survey Implementation

We are currently working on the necessary changes to the backer survey system. We ask for your patience as there will be a short wait while the preparations are made. Once the survey changes have been implemented, there will be an announcement here in the updates with details and notice of the survey response period. (Changes to your shipping address may still be made through the backer survey up until shipping begins.)


Concerning Refunds

Along with Deep Silver and Epic Games, we have agreed that should the above proposal not be acceptable to backers, refund requests will be honored.

Details concerning the refund request process will be announced in a following update. We ask for your patience until that time.

*In the case rewards within your reward tier, such as in-game content, have already been created and implemented, a full refund may not be possible.
 

Static

Avenger
Oct 25, 2017
6,131
Seems like a reasonable if belated course of action. Steam keys for those who are willing to wait, refunds for those who aren't.
 

Deleted member 2254

user requested account closure
Banned
Oct 25, 2017
21,467
At least they are allowing refunds. This was a shitshow, but at least those who want to jump out are able to do so.
 

TioChuck

The Fallen
Oct 27, 2017
1,235
São Paulo, Brazil
Posting this here too:

I´m not a backer, but if I were one, I would get the refund, what happens if the game bombs and Ysnet folds? No body will get a Steam Key one year later.
 

SheriffMcDuck

Member
Oct 27, 2017
957
If I selected PS4 for platform do you think they'll let me refund anyways? I want to play the game but will wait for a used copy or the steam release now.
 

Shadow2222

The Fallen
Oct 27, 2017
1,646
It still goes against their promise that they will deliver the game data on disc. I mean you can refund, but the whole KS is scummy af.

The whole Kickstarter? Awesome Japan (the PR group that posts for the project) should've never stated that the entire game would be on DVDs because that's just stupid in 2019 with game sizes.

However, they did say it, so I agree with that piece. What else is scummy about the Kickstarter?

Which Steam policy forced them to cancel the DRM free disc release?

It was always going to require Steam or another launcher, they never promised the disc was DRM free.
 

Arkanius

Banned
Oct 25, 2017
2,144
I've decided.
I'm getting a refund.

I want to be no part of this project this way. Don't even want my name in the credits.

I paid the 100$ tier, didn't even get the beta that was promised.
 

Tart Toter 9K

Member
Oct 25, 2017
397
GDs8Es4.png


So the difference between these two tiers is that the 60$ tier gives you a CD containing the epic game store!? 🤣
I guess this proves that EGS is at least worth about 30$ 😉
 

eonden

Member
Oct 25, 2017
17,149
So they ended up in the Phoenix Point position, just with a ton of time to reach there. Somehow making this situation even more embarrassing.
 

AwesomeSauce

Member
Oct 25, 2017
544
I think their response is reasonable and it sucks for those who backed thinking they were getting a steam version day 1, but honestly as a "selfish" Shenmue fan, i am glad that they were able to expand the game with their partnerships.
 

Hektor

Community Resettler
Banned
Oct 25, 2017
9,884
Deutschland
So they ended up in the Phoenix Point position, just with a ton of time to reach there. Somehow making this situation even more embarrassing.

I could totally see it being the case that the amount if refunds for phoenix point were higher than they had expected and epic thus tried to find a different solution with the developers for this instance but couldn't.

Either that or deepsilver really, really didn't wanted to
 
Dec 21, 2017
5,177
My order is for the physical PC version. If I don't need to redeem my EGS key in order to get the Steam key later, I'll sell the EGS key.

If I do need to redeem the EGS version in order to claim the Steam version through Epic or something like that... sigh, I'll install EGS on a virtual machine and redeem my key there so that I can redeem it later on Steam lol

I'll not play this game until it's on steam. that's for sure.
Why do you feel so strongly?
 

AmbientRuin

Member
Apr 18, 2019
467
Those who invested in the physical PC tier must feel fucking cheated right now, damn.
Sure fucking do. I'll repeat again too for this thread. It's really grinding my gears how Epic keeps getting developers into this situation with these exclusivity deals and then immediately throws them under the bus. They do it Every Single Time too
Why do you feel so strongly?

Guessing becuase thjey paid for the game. Why do you feel so strongly?