If every Acura owner I knew told me they were having the same problem I'd probably heed the warning, yeah.
EVERY? Ok, clearly you can't see what you're saying and I can see that isn't going to change.
Look, Play-Asia is not my main go-to, but they will be fine for someone looking to get something like Ketsui. You will get some anecdotal stories about EVERY import store like this, and I've used all of them. No, they're not perfect, nor is the competition. Stores like Ami-Ami, Nippon-Yassan, Solaris Japan, Nin-Nin, etc aren't any better (or worse really). The main knock on Play Asia that I read the most is slow shipping (and high prices), but that tends to be what happens when you order the cheapest (or free) option.
Just for fun I counted my PA orders.. I've placed 60 since 2011. I've had zero problems, I have canceled orders, combined orders, etc.. No issues whatsoever. However, I understand that this is just MY anecdotal experience. YMMV. But there, know you know that not EVERYONE has problems.
Anyways, I'm sorry for the off topic rant. No more from me.