A bit weaselly but the auto-renewal checkbox is often selected by default when you first create an account with any online service. You have to be vigilant in unchecking that box.
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Sony just renewed my PS+ sub for 1y w/o my knowledge
- Thread starter Bedameister
- Start date
The problem is that the box will "conveniently" recheck itself. I've added a note to my calendar next year to double-check it isn't "rechecked" again and will be untying my CC from the account.
Thank you for clarification. That's why it's turning on once in a while. I'll be careful next time I enter new code.
This has happened to me in several MMOs, so now whenever I pay for anything with a subscription I remove all forms of payment immediately afterward so they can't pull this crap.
Sorry to hear this happened to you OP. I assume must subs have auto renewal turned on and disable because that's the default for most companies. They hope some people forget and the sub renews - kind of shady but also on the consumer to cancel.
Should get the full amount, but when my friend did it, was refunded to PSN Wallet, I don't know if you can ask them to refund to whatever you got charged from, my friend just asked for a refund.
If you renew it via a prepaid card, I'm pretty sure it turns your auto renew back on without asking you, so if you've got a card or Paypal linked, it'll charge you from there.
I think we all expect it to default to auto renew when you pay for a year, but I'm confident there are other factors that re-enable it after you've turned it off.
I think we all expect it to default to auto renew when you pay for a year, but I'm confident there are other factors that re-enable it after you've turned it off.
Unfortunate circumstances OP, but yeah Auto-Renewal is turned on whenever you subscribe to PS+, and I wouldn't have thought twice about it in your situation considering you had no payment method linked at the time.
However, did you not get any emails or notifcations on PS4? I get system notifications and emails when an auto-renewal is coming up.
I noticed that I did not get the renewal warning email this year when it tried to auto renew using the funds in the PSN wallet. Not sure why they decided to change that, especially since I didn't know using the prepaid 12 month card turned it on.
You lose access to your PS+ games and online play in many games until you re-sub.
Even when you do it through a voucher? That doesn't sound right.
There you go, I came on ERA to see if anybody else had experience with what has happened to me this morning and I find an entire thread about it.
OP the same exact thing happened to me today except with a 3-Months renewal (makes sense since that's the last sub I had done) and that I swear I had AUTORENEWAL OFF. I'm 100% positive I unchecked it a few minutes after claiming my last 3-Months code. Yes I have PP linked. The only thing I've bought during the sub period were the PS+ games.
Will try again to refund it right now.
OP the same exact thing happened to me today except with a 3-Months renewal (makes sense since that's the last sub I had done) and that I swear I had AUTORENEWAL OFF. I'm 100% positive I unchecked it a few minutes after claiming my last 3-Months code. Yes I have PP linked. The only thing I've bought during the sub period were the PS+ games.
Will try again to refund it right now.
Weird, I'm pretty sure on Xbox auto-renewal is only checked if you buy directly from the store, redeeming codes doesn't do it (unless you accept some special offer). But it's possible I'm misremembering.
Sorry man, Sony didn't "put auto-renew on." That's normal for almost any subscription service. Unfortunately, you didn't turn it off. Good luck with a refund, though.
Until it conveniently turns itself back on. Which is what's happening going off my experience and other posters in this thread.
Yeah, it keeps turning on somehow. I think it's with every firmware update, but not sure about that.
Auto-renew should be off by default on any subscription service. I always ensure to turn it off on PSN but I haven't subscribed to Plus in a while.
This doesn't sound right and is anti-consumer. If a customer turns it off, it should remain off.
i got hit by this and i've always used cards. btw they only refunded me psn cash and not the money back to my credit card.
Yeah companies try and screw you into auto renew all the time. It's almost always an automatic selection that is made when you add payment and you have to opt out.
Shit like my tmobile payments I make always auto select auto pay. Should really have laws that make it mandatory to be opt in by default.
Shit like my tmobile payments I make always auto select auto pay. Should really have laws that make it mandatory to be opt in by default.
it's absolutely scummy shit by sony. anyone defending them on this is pathetic.
Yep, I'm curious to try this theory.
If you've done anything like rebuild your database I'm pretty sure it'd change to on too. It resets your back-up 2 factor codes, learned that the hard way.
The exact same thing happened to me today - I sold my PS4 months ago so even more frustrating.
I'm usually very militant with subscription services and making sure I cancel/turn off auto-renew so am slightly suspicious auto-renew was turned on without my knowledge...no way of knowing for sure though.
Edit: My charge was also through PayPal too...I've submitted a refund request to Sony but would anyone advise to dispute it with PayPal? I don't want Sony to refund me to a PSN wallet I won't use.
I'm usually very militant with subscription services and making sure I cancel/turn off auto-renew so am slightly suspicious auto-renew was turned on without my knowledge...no way of knowing for sure though.
Edit: My charge was also through PayPal too...I've submitted a refund request to Sony but would anyone advise to dispute it with PayPal? I don't want Sony to refund me to a PSN wallet I won't use.
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OP was forced into a subscription that they didn't need, this is laughably typical modern day membership MO.
I don't understand why, shouldn't that be a server-side setting?
What I thought, was super confused why my codes weren't working, wasn't until got access to my phone that I discovered they where completely different codes and I checked again after another rebuild and they where different again. Haven't changed since, check ever couple months now just to be sure.
Yup. This got me last time (or the time before?) I usually use codes from retailers as there are more chances at sales and discounts and the like but then one day I got charged the full amount for the year or something and was confused for a while before realising I didn't turn off auto-renew.
Ai t that the truth. & it wasn't that long ago that MS made you phone them to cancel. Fucking audible still does that.
That's not how it works.
They will ban your account if you do a charge-back, but that is like a nuclear option that no one should do.
Yes, even when you buy a code to redeem, even if just one month of ps+, it activates auto renew.
if a company is being an asshole and chargeback is last option, why would you want to do business with them anymore? Nuke away I say.
Me too after i played Elder Scrolls Online and they just kept charging. Spotify was super easy to cancel though. I have paypal linked now, and it is easy on their site to disable auto renews. And they stay disabled, but you have to do it for each service you sign up for.
Because they want to still keep their stuff they paid for. Charge back should be the very last resort, as it'll be the end of your PSN account, all purchases included.
I know. And, like I said, if a company is shit why'd you want to keep using their services? Taking $60 out of my bank account without clearly asking for permission and not giving it back is theft. And from the other side, why'd a giant corp like sony not give a cash refund for $59.99 in order to prevent hate? If they are going to force consumers into that corner, I want people to explain their position in threads like these. I don't know if that is the case though.
Also, there are options. Steam has a generous refund policy and has no online fees. So nuking a sony account and moving to a customer friendly business is an option if you can afford a pc.
Some aren't willing to give up potentially thousands just to get back $60 or whatever, even if they are done with PS after. I'm just saying people should know what the chargeback route is, it's you giving up everything associated to your PSN account until you pay back the chargeback. Sony don't show any mercy with it.
It needs to be clear, with a check box that you choose saying you agree to give them access to your money. A 'redeem' button says nothing to me about giving them access to my bank account in 12 months.
Definately.
It's a crap policy, but when you redeem a prepaid card they turn on auto-renew. Every time.
But look at the brightside, OP. If you've been a member since PSPlus launched you have a lot of games in your library that would have been removed when your sub lapsed. If you'd prefer to see the glass half full Sony sort of did you a favor by keeping these in there.
But look at the brightside, OP. If you've been a member since PSPlus launched you have a lot of games in your library that would have been removed when your sub lapsed. If you'd prefer to see the glass half full Sony sort of did you a favor by keeping these in there.
I dont think anyone would defend such practice, if thats really whats going on. If one turn off the auto-renew option during the subscription period, it should definitely stay off within that period. Someone should test when the next firmware update comes :)
EDIT: Apparently already confirmed to not be the case: https://www.resetera.com/threads/so...-for-1y-w-o-my-knowledge.112586/post-20028345
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