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Sony X900E owners do not perform latest tv update, tv will crash on 4K games
- Thread starter SpottieO
- Start date
OP
OP
The only thing that Sony reps say on their forum is that "our engineers are looking into it."
Sigh. Well, someone please post when a fix is issued. I'd like to be able to use HDR without having my TV crap out. As it is, I've just turned HDR off.
p.s. I saw someone else on that thread say he was also experiencing the same thing (a shutdown) when he put in a 4K/HDR movie.
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Probably a silly question but is there a way to roll back the firmware? This is a pretty massive screw up...
I was thinking about signing up for the Sony forums to complain -- to make sure they weren't overlooking this -- but a browse of those forums http://community.sony.com/t5/4K-Ultra-HD-TV/bd-p/4K-Ultra-HD-TV showed me 3 or 4 threads complaining about this issue, with a Sony rep responding in a few of them, saying they're working on it. So I guess they're sufficiently alerted.
I'm not a tech guy, but people on that Sony forum say no.
Someone apparently posted that a fix is coming in Feb., but who knows. I hope so. I bought this TV specifically to enjoy HDR in gaming, and now I have to turn that feature off. It's ironic that the TV seems to pair fine with the Xbox, but not with the PS4. lol.
I'm not a tech guy, but people on that Sony forum say no.
Someone apparently posted that a fix is coming in Feb., but who knows. I hope so. I bought this TV specifically to enjoy HDR in gaming, and now I have to turn that feature off. It's ironic that the TV seems to pair fine with the Xbox, but not with the PS4. lol.
https://esupport.sony.com/US/p/select-system.pl?DIRECTOR=DRIVER&icid=home|type1_us_en|drivers
updates get pushed at various times for different people. the latest update for my 850D was released on the 16th but my tv wont download it yet.
i can however go get it and install manually from the support site.
No problemo on my end too. Today I played AC: Origins and CoD: WW II on my 55" X9005E and was bueno. Although I have not updated to a new firmware. Based EU and will check when I get home from work.
My TV updated to this firmware early last week. I hadn't noticed a problem yet because I've been playing Civ 6 on the PC and hadn't turned on my PS4 Pro in a couple weeks. After seeing this thread I tried loading into Horizon: Zero Dawn and the TV crashes just like was reported earlier in the thread. Strangely, HDR on the TV's native Netflix app is working fine and doesn't cause the issue.
Figures the time that I purchase a Sony 900e earlier this month for MHW that an issue would pop up for it weeks later...
That said, I can't say I've seen any issues with my TV after the update. I'll cross my fingers that either no additional issues pop up, or that another update will come up soon so that it can resolve an issue waiting for happen.
That said, I can't say I've seen any issues with my TV after the update. I'll cross my fingers that either no additional issues pop up, or that another update will come up soon so that it can resolve an issue waiting for happen.
this tv is great but the android OS is complete shit, my only gripe with this set.
Either way, no issues on my end with the latest firmware. Thanks for the heads up though OP.
Either way, no issues on my end with the latest firmware. Thanks for the heads up though OP.
Checking in again. Tested out Horizon and Uncharted TLL on PS4 Pro and AC Origins on 1X with HDR on. No issues with either console.
I wonder why it's affecting some and not others.
I wonder why it's affecting some and not others.
I've got huge input lag issues when connecting to my gaming pc. I haven't found any solutions so far
I have this issue aswell,and from the looks of it,its game mode thats doing it,i put mine on standard and it hasnt done it .
Saw the update just now. I am really bummed that it does not give the X900E Dolby Vision support. I thought I read somewhere or was told by a rep that our model would get Dolby Vision via an update not just the model after ours.
Hey, thanks for posting that! It turns out it fixed it for me, too.
Anyone who's having the problem, check your settings. Action menu (while on PS4) -> Picture Settings -> Picture Mode. I had mine set to "Game" mode. When I switched it to "Standard" mode, the problem disappeared.
I'm happy to have HDR back! Thanks again!
Except, I'm unsure if the Standard mode has the same latency figures as Game mode (can be found on rtings.com).
OP
OP
Try graphics mode. I think rtings said it's the same input lag. If HDR works there you're set.
No, I don't.
Others are saying there is more input lag with Standard. Anyone have the actual numerical differences?
I didn't notice any input lag, but I tend not to be all that sensitive to those things.
And if anyone can confirm Sports or some other mode works and also reduces lag, that would be swell. Now that I've got HDR working again, I don't feel like tempting fate.
Oh I never updated to the latest firmware and so I've yet to encounter this issue.
Edit: okay so according to this outside game mode using 4K@60hz has a latency of 109ms and at 1080p@60hz the latency is 105.5ms.
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Yes, but it also says this....
So if the HDR bug doesn't affect graphics mode, that'd be the one to use until game is fixed.
Ah, I missed that. Sounds like the perfect workaround for now for those affected.
This is happening to me with AC Origins on PC. Game doesn't start there's a black screen until I end the application from the task manager. I don't get an error it's just black. I have the latest update and ithergames work fine.
OP
OP
It's honestly a fantastic tv except for this super annoying problem which will hopefully be fixed soon lol
Came back and spent a couple of hours configuring it and testing. Incredible value for the money.
Uncharted Legacy HDR looks glorious.
Haven't had this issue with my X930, guess it's because of the slightly different hardware.
I did have a weird issue where the image would start flickering out and eventually just go black with 4K video (changing back to TV would fix it), but it didn't crash the TV, and it was sorted with a system reboot.
I did have a weird issue where the image would start flickering out and eventually just go black with 4K video (changing back to TV would fix it), but it didn't crash the TV, and it was sorted with a system reboot.
no problems here at all on One X.
What setting should I use for movies/tv shows? While we are talking about this tv.
What setting should I use for movies/tv shows? While we are talking about this tv.
As I mentioned before, switching to Standard (rather than Game mode) fixed the problem for me. I tested Graphics mode as well, and that booted up without a crash, too. And as others have mentioned, Graphics mode has the advantage of reduced latency. However, I didn't like the look of it; it was too flat. I'd rather take the increased latency with Standard.
One option I found, which may work for people concerned about latency but who aren't happy with the Graphics mode picture, is to boot the game up in Standard mode (or some other mode that doesn't cause a crash), then switch to Game mode. I did that, and I didn't get a crash. The problem there is that you have to remember to switch back to Standard (or some other non-crash mode) each time you boot up a game. Seemed like a hassle to me, so I'm just sticking with Standard for now.
One option I found, which may work for people concerned about latency but who aren't happy with the Graphics mode picture, is to boot the game up in Standard mode (or some other mode that doesn't cause a crash), then switch to Game mode. I did that, and I didn't get a crash. The problem there is that you have to remember to switch back to Standard (or some other non-crash mode) each time you boot up a game. Seemed like a hassle to me, so I'm just sticking with Standard for now.
Aren't all the calibration settings that are available in the "Game" mode also available under the "Graphics" mode?
Yes, that's right, they probably are.
I played with the Standard mode, and the input lag is quite noticeable, compared to Game mode. I guess I didn't expect it to be that noticeable. So I'll try to monkey with the Graphics mode settings, see if I can get the picture looking better...
Copy pasta the settings you've got in game mode onto graphics mode et voila!
Yes, that's what I did. I only ended up needing to change a few settings (which came from rtings, I think). Graphics mode is now a duplicate of Game mode.
Thank you and everyone else for helping to sort this out. I'd be pretty annoyed and lost, if I had to figure this stuff out on my own or try to get on the phone to Sony tech support. It ticked me off at first, but now all is well. Good picture, low input latency -- basically just the same as it was before.
Awesome mate! This is a great way to circumvent the current issue for the time being. Let's hope they develop a new fix asap.
What a bad news... here in europe my 49XE9005 on previous fw (PKG6.2671.0070EUA) there is no problem on HDR but another one via pc like: https://youtu.be/pIaCMO67TBk
I'd like to know this as well. This thread showed up right after I bought my 900E, and I've been holding off on doing any updates.
Updating your TV...
...TV crashing...
I've never felt so old. (And I'm not that old, but I am when it comes to upgrading electronics)
...TV crashing...
I've never felt so old. (And I'm not that old, but I am when it comes to upgrading electronics)