Maybe I need to post more to bring more sunshine into everyone's lives? lol
I think because of the makeup of the forum, its openness & inclusiveness toward minority groups, neurodiverse people, and the LGBTQ+ community, we're going to necessarily have a higher proportion of people who are grappling with extreme and complex life issues and the mental health issues that go with it, which will leads to more negative or suicidal types of posts.
At the same time, we are a highly intellectual forum compared to the average, I'd say, and we try to approach things with discussion, analysis, and even problem-solving. So we got people with problems, and we got people who like to analyze and solve problems.
Pretty much, it's what we wanted, so it's what we're getting.
And I think that's fine and we should be prepared to embrace and deal with it as a community.
I understand people's concerns about maybe that we might say the wrong thing and make things worse, make the OP a target in some way, enable a toxic kind of dependence on ERA, trigger other members, or create some kind of liability issue, but while I don't think the community as a whole is equipped to become a crisis center, we do have our part to play when we are met with crisis. I don't think just instant-locking thread as soon as they pop up will be the most helpful solution.
Official Staff Communication
This seems like a good moment to clarify the steps we take for 'cry for help' threads, as well as the Mental Health community as a whole. When we are alerted to a member making a post or thread that suggests depressive or suicidal thoughts, we try to give them an alert/notice with resources that they can use in their country. Whether that's telephone helplines, or websites. This is accompanied with a supportive message. This message can only be disabled on our end, until we're sure the user is safe or feeling better. We also have a staff member reach out via PM, and give them further resources such as the Mental Health OT, and an invite to the Mental Health discord. In extreme cases where we believe a member is in danger, we take further steps as we are able to.
We have had two meetings with the Mental Health community, and also have two staff members involved in running the MH Discord. As a result of those meetings, the MH OT has been moved to the main Etcetera section for visibility. The thread would not be stickied without involvement and discussion with that community. What we are currently discussing as a result of the feedback in this thread, however, is a pinned thread with resources (including the MH OT). This is a topic that we take very seriously, and have expended a lot of effort on. This is a personal and important subject for us as well. We appreciate the constructive feedback that has been given so far, and promise to take it into consideration.
I think this is a generally appropriate approach. Most people don't know about it, so they are questioning the staff and mods.
I think despite the wisdom of "not finding out how the sausage is made", people will still demand it when crisis pops up and they are feeling uncomfortable, and then again, not understand why this is more difficult to implement solutions than they believe.
So I want to thank everyone involved for all their efforts in trying to both be supportive and conscientious of all parties involved, whether they are going through a crisis, are staff trying to manage it, are community members trying to offer support, or lurkers and viewers unsure of what to make of things.
Last time that was tried, by the previous admin team, y'all had a mini-riot.
I will say, I would like to see more silly and weird threads. Not stuff that would make women on the site uncomfortable, but more fun stuff in general that everyone can feel good about posting in or reading. And honestly, I think the rest of the mod staff is with me on that one.
Do not split the forum more. I WILL RIOT AGAIN!
Also I think a person in crisis would feel punted from either subforum, like: "this is about politics. don't post here if you're having a har time with the topic" and "this si casual. your stuff is too heavy for casual!" etc. The strength of the ERA's giant OT pool is that we're forced to co-mingle with each other and be exposed to, even if by headline, diverse thought, opinion, and situation.
And the people want their peepee, poopoo, bad hygiene, and bad etiquette threads! Damn the prudes!
As for suggestions for further improvement of how we can handle these crisis threads or posts..
I think a mental health era section should be available (not just a thread) from the sidebar and the threads move immediately and left open within a flexible time limit. I don't think leaving them open indefinitley is a good idea.
Etcetera is not the place for this. Guidelines are needed asap IMO so they can be followed.
Also a mental health era section could be a place for discussion and support not just a suicide thread graveyard.
I was thinking about this too. Some sort of "soft-lock" might be appropriate.
Like thread locks after 50 posts or 5 hour time lapse with a staff message about what has been done after they have been alerted.
e.g.
When we are alerted to a member making a post or thread that suggests depressive or suicidal thoughts, we try to give them an alert/notice with resources that they can use in their country. Whether that's telephone helplines, or websites. This is accompanied with a supportive message. This message can only be disabled on our end, until we're sure the user is safe or feeling better. We also have a staff member reach out via PM, and give them further resources such as the Mental Health OT, and an invite to the Mental Health discord. In extreme cases where we believe a member is in danger, we take further steps as we are able to.
This thread will now be locked as we are going through the steps mentioned above.
Thank you for all your support so far for this member, and please continue having positive thoughts and well-wishes for them.
If anyone else feels in crisis, please know there is support out there for you:
[list of suicide hotlines/text lines and websites]
This will give space for some people to respond and help de-escalate a situation or get the person feeling supported, and gives a predictable "landing pad" for the rest of the community who may be anxious about what is happening or will happen to the OP.
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I also wanted to add, as I was thinking about this last night while reading through the whole thread, there is an uptick with mental health issues (suicide, depression, anxiety) in general in the world, and a lot of it is due to human beings just not being equipped to deal with the information overload (mental labour) and emotional labour that is expected of them 24/7. Both online and offline. But in the online world, infractions are remembered forever.
Sometimes people in this forum expect others to be perfectly informed and to have perfect sympathetic responses, and if you don't happen to have whatever expected response and level of competence, well you better correct it within 5 posts or risk getting reported/flagged/banned. People who give advice here expect the advice to be obeyed, people who talk about emotional issues expect to have appropriate levels of validation and sympathy, people who post information expect to have nuanced engagement and discussion. If you're going to be entertaining, you better be extremely witty!
Despite our supposed tolerance, we're also extremely elitist and judgmental as a community. I actually like that for the most part, even if I find some people obnoxious, but it doesn't exactly foster a sense of ease lol. So I understand if there are many members who feel intimidated, anxious, or frustrated just lurking or making a small contribution to the site.
If there is a shift in culture we as a community need to have to foster something more productive for everyone so things don't feel "so negative", it's probably to try to not get so hepped up with anticipation of someone's public failure/shaming, and not be so dour or despondent over not receiving the response we want/need. I think people can get banned for bad behaviour just fine without someone getting all smarmy, smug, or superior about it.