Tim Hortons launches pizza nationally to ‘stretch the brand’ to afternoon, night
The chain says cheese, pepperoni, "bacon everything" and chicken Parmesan flatbread pizzas will appear on its menu Wednesday.
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"We are really strong in the morning ... but we saw that opportunity existed in the afternoon," said Tims' chief marketing officer Hope Bagozzi, sitting in the chain's Toronto test kitchen on a recent evening.
"With single-digit market share for a player of our size, that's really not tapping into the potential in the afternoon."
Tim Hortons is hoping to turn that around when it follows up a two-year flatbread pizza pilot with the national launch of cheese, pepperoni, "bacon everything" and chicken Parmesan varieties Wednesday, a month before its sixtieth anniversary.
Executives always saw flatbread pizza as an eventual menu item but took a long-term approach, launching wraps and bowls first.
When the bowls and wraps attracted customers during weekday lunches, Tims decided it was ready to court more afternoon and dinner diners with flatbread pizza, which it also sees as weekend- and family-friendly.
It tested potential flatbread pizzas for two years — one of its longest pilot periods in recent history — in markets like Winnipeg, Calgary and Mississauga, Ont., and learned a lot.
There were also logistical complications. Tims staff assemble sandwiches but don't knead dough, and with space constantly at a premium in the quick-serve industry, adding a new station beyond the counter can be costly.
Tims will solve for these challenges by shipping flatbread bases to stores and equipping its sandwich stations with squeeze bottles of sauces and containers of shredded cheese and other toppings so they can be made to order.
And then there's convincing people to open their wallets. After all, Canadians aren't starved for choices when it comes to pizza, lunch or dinner.
Remember when Tim Hortons was a coffee and donut place? They should've just gone back to basics but now they're selling every mediocre food stuffs they can. And if past experience taught me anything, it'll be frozen pizza.