New characters take more effort, but it is the best way to do it. Another possible way, IMO, is taking preciously less known characters that are already diverse, and give them more focus.
I like this, like Uncharted giving Chloe and Nadine their own game.
Unnatural is a really weird choice of words.
No it isn't, you're just being thick on purpose. If RE2make had changed Leon or Claire to any other gender/race than they already were, it would have felt insanely unnatural, because they're established characters with established identities. It
already feels unnatural that the new RE games are so heavily changing Chris, Leon, and Claire's facial appearance. There was an entire thread last week about Chris' appearance, with a lot of people stating that they hated the new look. When existing character change appearance, especially if they change an entire gender or race identity, it feels weird.
That said, in the case of something like a reboot, I'm all for it. If Capcom rebooted RE entirely and started from the ground up, deciding to make Jill Black, or Chris Asian, I wouldn't care one bit.
It would, however, spark a shit storm that would just lead to tons of stupid racist bullshit online, and I'm of the opinion they're better off avoiding that by creating new characters. While I personally don't care about rebooting characters with wildly different identities, I don't think a company's stand against online trolls ever amounts to anything meaningful, and if it means fostering racist bullshit online, they might be better served by just avoiding it and, as Baby Bird said earlier in the thread, bring diverse characters that already exist to the forefront. Or introduce new ones because rehashing the same characters over and over gets tiresome.
I'd also fully support changing characters that are essentially different iterations each game anyway. Imagine a new Zelda game inspired by African folklore with a Black Link. That sounds kinda rad, actually. Would probably still piss off a lot of idiots, though.