Sony is the bad guy. They prove it time and time again whenever they deny refunds on games that aren't even released yet or refuse to even consider an update to their currently horrible policy.
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User Reports: Sony & MS may deny Cyberpunk 2077 Refunds, Tells Customers to Wait for January and February Patch. YMMV
- Thread starter NeoRaider
- Start date
Yeah they need a better refund policy. Shouldn't charge you until the game is ready for pre-load and they should at least give you a couple hours like Steam to try a game.
I thought they would refund the game if it was broken at least? I got a GTA V PS3 refund, another problem is it's so hit and miss.
Nice of CDPR to pass the buck on that mess
I thought they would refund the game if it was broken at least? I got a GTA V PS3 refund, another problem is it's so hit and miss.
Nice of CDPR to pass the buck on that mess
I still can't get the PSN refund chat bot to do anything useful. People are saying it's slow but it's not even working for me. And yeah curious about how the CDPR email goes.
It took me two weeks and about a dozen plus of different customer service reps to cancel a damn pre order so...I'm not surprised
That bad? I really only heard the major issues being the older systems. But I honestly never got hyped for or cared too much about the game.
QA is not the platform owner's problem, nor is it their fault when people are moronic consumers.
Again, they should still offer refunds, but y'all need to actually think before pre-ordering things. That or accept you might be throwing your money into a bottomless void, especially with digital.
That is absolutely the intent. "Hey, look over there instead of looking at us!"
I don't get how Sony's refund policy is so inconsistent. I bought the wrong game by accident once and was refunded straight away but you're stuck with a broken game?
Nah, man, it's not exactly warring. Fanboys need to be put in their place. And I was agreeing with both on whom I quoted.
Nope. MS refused my refund.
The Series X makes it run not terrible, but I still get hard crashes (turns off the Xbox) every so often. Plus the game itself is buggy as hell.
Super embarrassing there is no easy way of refunding on the PS Store. If they allow broken software on their store, there needs to be an easy way to get your money back – see Steam.
But I'm totally not surprised, they just let the PS4 version pass certification because of the big bucks.
But I'm totally not surprised, they just let the PS4 version pass certification because of the big bucks.
Sony is being bitter about mass refunds since the game probably sold millions already, this isn't even a policy issue.
Quite clearly a decision from above specifically for this game because they're greedy POS. Laughable, I hope they'll change this approach if this gets enough attention on social media.
Quite clearly a decision from above specifically for this game because they're greedy POS. Laughable, I hope they'll change this approach if this gets enough attention on social media.
If Sony didn't know how unstable the game is they sure as hell should know now via the tons of crash reports they must be getting. At this point Sony should do right by their userbase and make a statement about no questions asked refund.
Good to know that it's not just me then. Yea, the bot doesn't work at all. I think they are flooded with refund requests.
Seems like people ITT are making it clear this is a long persisting problem with Sony. But again, it's a personal choice if you want to stay attached to this type of company or not
Yup, which is working exactly as intended, at least for now as the blame is shifted. This isn't your typical refund scenario and, of course, Sony's lack of a proper refund system in place doesn't help at all.
You say that as if people bought games thinking of refunding them 80% of the time. What you're saying doesn't make sense because refunding is a small part of the whole process. Should it be better? Yes, of course. Is it worth it cutting ties with a company? That's for each person to decide and it seems like it's not really worth the nuclear option lol. Why do people feel the need to be hyperbolic?
CDPR definitely trying to shift the blame and anger onto others. Hell it's even working in this thread
Blanket statement they released clearly was not cleared with any company as both Sony & Microsoft are refusing refunds and if you open a physical game you can't return it in USA(at best get in store credit sometimes).
Blanket statement they released clearly was not cleared with any company as both Sony & Microsoft are refusing refunds and if you open a physical game you can't return it in USA(at best get in store credit sometimes).
Microsoft and the Xbox allow refunds on all purchases already.
It's just that between Xbox, PC and PS4 that only the ps4 doesn't have an option for refunds at all, this was a special case to allow ANY refunds because cyberpunk is special broken.
Yeah, the Microsoft Store has the same refund policy as Steam (ie no quibble refunds within 14 days of purchase [or release in the case of pre-orders] so long as you haven't played the game for more than two hours). In this case, I would expect the two hour playtime limit to be waived.
My crash reports crashed twice.
I caught two L's this gen. One was buying the digital ps5.
Second was buying this absolute piece of shit game.
I caught two L's this gen. One was buying the digital ps5.
Second was buying this absolute piece of shit game.
Agreed about QA, but it seems like the game was clearly not in a good state for the base console so it's still Sony's fault imo.
It is buggy af, even on PC...and the elements like AI, driving, combat, systems are undercooked and just dated. there isn´t even a good reason that this game is "open world" because as soon as you mess around with the OW it falls apart like a house of cards.
Sony does have a refund policy. They enacted it a couple of years ago. I think it's for preorders only or something like that. Like you can't download the game to your console.
I wonder how broken or buggy a game has to be before they'll refund it?
Seems like Sony will certify anything as long as it boots, but you could literally buy a game that is just random 1s and 0s and they still wouldn't refund it.
US will let this slide, of course, but EU should get on Sony's ass.
Seems like Sony will certify anything as long as it boots, but you could literally buy a game that is just random 1s and 0s and they still wouldn't refund it.
US will let this slide, of course, but EU should get on Sony's ass.
But Sony & Microsoft let it's release of the game go in the state that it's in. They're just as bad.
Well, not everybody is going to agree with your points or be in the hive mind with era. That don't make em fanboys. I get it, sometimes people are mad at the store they bought the shit from. All's I'm seeing is CDPR getting away Scot free for some stuff they sold you...
If y'all gon keep the pressure up do it for all fronts that sell the game. That's the only way to really bring it to CDPR.
Stay attached? It's not a relationship, there's no attachment beyond a company providing a product and me choosing if/when to purchase.
Uh. Do not follow this advice unless you want your PSN banned or Xbox account banned!
I wonder what CDPR's internal solution is if you get denied by Sony/MS/retailers. Are they gonna be like "Sorry here's $50 in credit for when the MP launches"?
Certification is just ensuring it doesn't brick consoles, or mess with file systems, or the like. It's not playtesting the whole thing through and deciding if it's good enough, not buggy, etc.
PlayStation's refund policy is almost at the "no refunds" level. I mean, "no download, 14 days". Who the hell thought this was a good proposal for a policy? Their only exception being if the game being faulty. This is one of those rare times and they're not even honoring it. Arrogant/Archaic Sony at best.
That's just a cancellation of payment for a product you haven't received. The competing cyberpunk platforms allow refunds after playing and Sony allowing you to maybe cancel a preorder is not at all comparable.
This is totally on Sony and CDPR, but it's also another reason to never trust these companies with pre-orders.
Sony's outsourced support is shit. Got the same answer. I've been disconnected on by reps and "supervisors.'
Until Sony get's enough bad press from this, we're screwed.
Until Sony get's enough bad press from this, we're screwed.
For the players
never
pre
order
especially for a digital version for a game
to be fair every customer service agent is told no exceptions for refunds if it's been refunded so they are just trying to do their job, but still it's on CDPR for releasing a broken product
never
pre
order
especially for a digital version for a game
to be fair every customer service agent is told no exceptions for refunds if it's been refunded so they are just trying to do their job, but still it's on CDPR for releasing a broken product
This is fuckin bullshit. They shouldn't have certified it then. Give the people their refund. Even CDPR admits the game is not at a state that's acceptable.
As pissed as I am that I have a broken game after the most recent patched do not do this. It's in their TOS to account ban you if you chargeback.
Playing on Series X and its fine. Visual bugs sure but nothing crazy or game breaking but YMMV.
